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DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Mon May 15, 2006 4:52 pm    Post subject: Outbound voice dropped Reply with quote Back to top

Hi - I'm going nuts trying to figure out what's wrong with my Vonage line. I can hear PERFECTLY, but people are always complaining that i'm cutting out. Here are my details:

1. Your location
Andover, MA (north of boston)

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable

3. Upload and download speeds
Upload: 684Kbs, download: 8 Mb

4. Modem make and model
Motorola SB5120

5. Type of Vonage adapter used ie RT31P2 or PAP2
PAP2

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Cable Modem->LinkSys WRT54G->PAP2

Also have tried
Cable Modem->PAP2

Same results

7. Issue you are experiencing ie dropped calls, choppy audio etc
Outbound voice intermittent cutout (5 - 10 seconds off, 1 minute on, etc.)

8. DETAILED results from www.testyourvoip.com with a test call to Boston.


I hope this is helpful:
MOS Analysis From You TO Boston

Media Quality
MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 65.4%
Latency 0.00 0.0%
Packet Discards 0.30 34.6%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 161 ms
Packet Discards 1.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 58 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 78 ms
Media Delay 187 ms


MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 161 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 86 ms
Call Setup Time 93 ms
Media Delay 119 ms

Thanks for any help!!!

I've talked to comcast 4 times and they just keep saying that the cable line is perfect...

Thanks,
Jeff
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SixthFloor
New Forum Member
New Forum Member


Joined: May 15, 2006
Posts: 1

PostPosted: Mon May 15, 2006 6:08 pm    Post subject: Reply with quote Back to top

I've got the EXACT same problem... in fact, I'm copying and pasting most of your post. I've been a Vonage customer since January 2005, and this problem just started a few months ago. I didn't make a single change to any software or hardware except that I started using Comcast's free McAfee service on my computer.

1. Your location
Nashville, TN

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable

3. Upload and download speeds
upload=347k (consistently between 340-350); download=1700k (fluctuates pretty wildly per speakeasy.com)

4. Modem make and model
Motorola SB5100

5. Type of Vonage adapter used ie RT31P2 or PAP2
PAP2

6. Setup of Network
Cable Modem->LinkSys WRT54G->PAP2

Also have tried
Cable Modem->PAP2

Same results

7. Issue you are experiencing ie dropped calls, choppy audio etc
Outbound voice intermittent cutout (5 - 10 seconds off, 1 minute on, etc.) Inbound is perfectly fine.

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

The MOS has varied between 3.1 and 4.0 to Boston over the last hour.

MOS 3.6 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 41.6%
Latency 0.32 22.8%
Packet Discards 0.49 35.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 463 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 40 ms
Avg: 60 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 33 ms
Max: 437 ms

Signaling Quality Post-Dial Delay 191 ms
Call Setup Time 221 ms
Media Delay 461 ms

I've called Vonage, they said to call back on another phone because they couldn't hear me Wink Had Comcast come out here and check the line, he said I have "better than I'm paying for" at 7.4M connection (as opposed to 6). I tried port forwarding on the router, disabling the firewall, etc, then finally just bypassed the router altogether and had the same results going straight through the phone adapter. I have my Vonage quality setting at High (90).

If it hadn't worked perfectly for months, I would just toss it... but now I just have to know what happened!

Would surely appreciate any help!
Thanks,
Janet
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damutha
New Forum Member
New Forum Member


Joined: May 15, 2006
Posts: 3

PostPosted: Mon May 15, 2006 7:22 pm    Post subject: Reply with quote Back to top

Same problem here in North Andover, MA. Same cable modem, same PAP2. Wife is on the brink, so this 2 month experiment is close to over.
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DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue May 16, 2006 9:39 am    Post subject: Reply with quote Back to top

My gut feeling tells me it's a problem with Comcast, or something they are intentionally doing.

I also use remote desktop to access my home machine and it's been very flaky too... the connection pauses for 10 seconds or so every once in awhile...

Does anyone out there know how to determine where the packet loss is taking place?

Thanks,
Jeff
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Tue May 16, 2006 2:41 pm    Post subject: Reply with quote Back to top

DCipher found the correct thread, but not sure the rest of you did:

Comcast, outbound dropouts, questions

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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scottk
New Forum Member
New Forum Member


Joined: May 16, 2006
Posts: 1

PostPosted: Tue May 16, 2006 11:07 pm    Post subject: Reply with quote Back to top

I had the same problem, but narrowed it down to a pc on my internal network that was running shareaza. It seems that the QoS on the router/phone adapter doesn't recognize the shareaza protocol and routes it at the same priority as voice. First I stopped the service and the problem went away. Then I just reduced the upload speed to give room for Voip and it hasn't been a problem since.
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