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flustered2
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Joined: May 15, 2006
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PostPosted: Mon May 15, 2006 12:58 pm    Post subject: I want Vonage to Reply to Me Reply with quote Back to top

I have had more than considerable problems reaching Vonage customer service. I haven't had service in months for reasons I can't fathom, and can't reach tech support for. I've decided I want to cancel my service, but can't reach customer service. Either the hold times have been in excess of 45 minutes (completely unacceptable, considering I don't have disposable time) or I'm told that nobody is available to help me. Since the only thing I can't do with Vonage online is cancel, I need help. I refuse to set my alarm for 4am to get through to CS.

Will somebody from Vonage please reply.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
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PostPosted: Mon May 15, 2006 3:05 pm    Post subject: Reply with quote Back to top

This isn't an official Vonage site, so nobody from Vonage would be able to help you.

However, if you look around the forums, you can find information on how to contact Vonage to get the help that you need.

Good luck!
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VonageTPA
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Joined: Jul 11, 2005
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PostPosted: Mon May 15, 2006 11:22 pm    Post subject: Reply with quote Back to top

Indeed, Vonage's tech support/customer service is poor at best. Actually, there's another description I'd like to use, but it's not considered polite. The product in and of itself is a great idea, and their implementation is one of the better ones out there...BUT, Vonage really needs to do something about CS. It's the only interaction most users will have with Vonage....and 45+ minute waits (and I've been through this myself) are certainly NOT a good impression.

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kamnet
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PostPosted: Wed May 17, 2006 2:02 am    Post subject: Reply with quote Back to top

On the other hand, I'll take it over 45+ minute waits with BellSouth. Smile
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NoThanks
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PostPosted: Wed May 17, 2006 1:46 pm    Post subject: Reply with quote Back to top

so other than the 2 hr. on hold wait times some are experiencing, how do you go about cancelling your account and getting the 30 day unconditional refund?
I'm sure Vonage reps are monitoring this forum, time to supply a little ex-customer service here guys.
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed May 17, 2006 3:55 pm    Post subject: 14 days, not 30 days. Reply with quote Back to top

NoThanks wrote:
so other than the 2 hr. on hold wait times some are experiencing, how do you go about cancelling your account and getting the 30 day unconditional refund?
I'm sure Vonage reps are monitoring this forum, time to supply a little ex-customer service here guys.


You need to cancel within 14 days of activation, not 30.

http://www.vonage.com/features.php?feature=guarantee

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scots
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Joined: Dec 08, 2004
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PostPosted: Wed May 17, 2006 4:44 pm    Post subject: Reply with quote Back to top

Wow...it used to be 30 days, didn't it?
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