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wls
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Joined: May 15, 2006
Posts: 2
Location: VA

PostPosted: Mon May 15, 2006 9:53 am    Post subject: High Packet Discards Reply with quote Back to top

We're using a business DSL and RT31P2 phone router supplied by Verizon and are experiencing voice drop out to the point the phone is unusable.

The problem is intermittent but not infrequent, happens for large blocks of time (often hours), and usually an outside non-Vonage caller can be heard perfectly, but they report the Vonage user that's speaking sounds robotic or broken up like a bad digital cell phone. Experienced users recognize this as artifacts from packet drop.

These conditions occur when the network is totally idle of any other traffic, as observed by sniffers and logs. Additionally, all other internet services ranging from casual browsing to torrent transfers suffer from no degradation, whether or not a phone call is in place. Put another way, only Voip traffic seems to be affected.

According to testyourvoip.com, for degrading sources: packet discards at 34.6%, where packet latency is 0% and packet loss is 0%.

My speculation at the moment is that perhaps the ISP is giving low priority to Voip traffic. We're using Verizon. Any known issues with them and Vonage?
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon May 15, 2006 1:59 pm    Post subject: Reply with quote Back to top

Using Verizon here and for most most recent phone call, 0 dropped packets for a ~60 minute phone call.

FWIW, the testmyvoip.com site is not affilliated with Vonage, so if you're seeing problems on there AND Vonage, look to your ISP to remedy it. I know Verizon's tech support is useless at best, but they're going to be the only ones who can help you at this point.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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wls
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Joined: May 15, 2006
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Location: VA

PostPosted: Mon May 15, 2006 2:05 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
FWIW, the testmyvoip.com site is not affilliated with Vonage,....


Understood, just following Vonage's directions: http://www.vonage-forum.com/ftopic7191.html

At the moment, I have contacted neither Vonage nor Verizon. I wanted to see if other Vonage customers had similar problems (Googling suggests they do), but wanted to know if anyone has found a solution, or if there's any relationship to my ISP artifically limiting via QOS.
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blakadher
Vonage Forum Evangelist
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Mon May 15, 2006 2:35 pm    Post subject: Reply with quote Back to top

wls wrote:
VonageTPA wrote:
FWIW, the testmyvoip.com site is not affilliated with Vonage,....


Understood, just following Vonage's directions: http://www.vonage-forum.com/ftopic7191.html

At the moment, I have contacted neither Vonage nor Verizon. I wanted to see if other Vonage customers had similar problems (Googling suggests they do), but wanted to know if anyone has found a solution, or if there's any relationship to my ISP artifically limiting via QOS.

That's not Vonage's directions. Vonage isn't affiliated with this forum.

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RTP300 behind a D-Link 614+ on Comcast
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 16, 2006 7:50 pm    Post subject: Re: High Packet Discards Reply with quote Back to top

wls wrote:
We're using a business DSL and RT31P2 phone router supplied by Verizon and are experiencing voice drop out to the point the phone is unusable.

The problem is intermittent but not infrequent, happens for large blocks of time (often hours), and usually an outside non-Vonage caller can be heard perfectly, but they report the Vonage user that's speaking sounds robotic or broken up like a bad digital cell phone. Experienced users recognize this as artifacts from packet drop.

These conditions occur when the network is totally idle of any other traffic, as observed by sniffers and logs. Additionally, all other internet services ranging from casual browsing to torrent transfers suffer from no degradation, whether or not a phone call is in place. Put another way, only Voip traffic seems to be affected.

According to testyourvoip.com, for degrading sources: packet discards at 34.6%, where packet latency is 0% and packet loss is 0%.

My speculation at the moment is that perhaps the ISP is giving low priority to Voip traffic. We're using Verizon. Any known issues with them and Vonage?


How are your Voip test results overall? If they're good, then packet discards as a source of the degradation may not be meaningful, since the degradation is rated as low to start with. What is the absolute percentage of discards? If it's under 2%, then this is probably not the source for your problems.

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Steve Gray
Orlando, FL
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