New Vonage user...Using a dual phone jack for service.

Posts: 2 · New Forum Member Joined: May 13, 2006 Posts: 2

I just had roadrunner installed. I have 3 phones throughout my house plugged into phone jacks. I also have 2 tivo boxes hooked up to 2 different phone jacks. My office has 2 phone jacks in the same outlet.....so one of the phone cords is going to my Line 1 in my motorola VT0005 device while the other phone cord is directly plugged into my phone. When someone calls me, all of my phones ring for a split second and then silence...and then my Vonage connection is lost and there is no longer a dial tone....I have to power down and power up everything to get a dial tone back. My phone works fine if my office phone is directly connected to my motorola device, but then that will be the only phone that rings.....How can I get all of the phones throughout my house that are connected to a wall phone jack to receive calls? A Vonage rep said that what I did should work.....but something is wrong.

Posts: 164

seddymumpr wrote:

I just had roadrunner installed. I have 3 phones throughout my house plugged into phone jacks. I also have 2 tivo boxes hooked up to 2 different phone jacks. My office has 2 phone jacks in the same outlet.....so one of the phone cords is going to my Line 1 in my motorola VT0005 device while the other phone cord is directly plugged into my phone. When someone calls me, all of my phones ring for a split second and then silence...and then my Vonage connection is lost and there is no longer a dial tone....I have to power down and power up everything to get a dial tone back. My phone works fine if my office phone is directly connected to my motorola device, but then that will be the only phone that rings.....How can I get all of the phones throughout my house that are connected to a wall phone jack to receive calls? A Vonage rep said that what I did should work.....but something is wrong.

There may be too many phones. Did you isolate the house phone wiring? You may still be hooked to the regular phone wiring. Some installs are powered by house electric wiring and that may be a problem. There are instructions floating around, but I don't have that on this machine. I will try a search, and get back if I find it.

Posts: 164

seddymumpr wrote:

I just had roadrunner installed. I have 3 phones throughout my house plugged into phone jacks. I also have 2 tivo boxes hooked up to 2 different phone jacks. My office has 2 phone jacks in the same outlet.....so one of the phone cords is going to my Line 1 in my motorola VT0005 device while the other phone cord is directly plugged into my phone. When someone calls me, all of my phones ring for a split second and then silence...and then my Vonage connection is lost and there is no longer a dial tone....I have to power down and power up everything to get a dial tone back. My phone works fine if my office phone is directly connected to my motorola device, but then that will be the only phone that rings.....How can I get all of the phones throughout my house that are connected to a wall phone jack to receive calls? A Vonage rep said that what I did should work.....but something is wrong.

Ok, I (we) got lucky.

Make sure you disconnect from the phone company, if you don't eventually the phone co will send a test 48vdc down the line and it will fry your Voip box.

http://michigantelephone.mi.org/distribute.html

good luck.

Posts: 2251 · Posted: Sat May 13, 2006 12:58 pm Post subject:

Pepperoni: We have that very same info here:

Vonage Home Wiring and Installation Guide Page One and here: Vonage Home Wiring and Installation Guide Page Two

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Seddymumpr, I agree with all that has been said, especially the part about disconnecting from the phone company. That said, I would start troubleshooting by disconnecting everything from all the phone jacks in your house. Then connect just the Vonage adapter and your office phone as you did before. Does that setup work? If not, we need to troubleshoot your house wiring. If it does work, then start plugging things in until you get a problem. It may be the number of devices as Pepperoni said, or a particular device.

Posts: 2 · New Forum Member Joined: May 13, 2006 Posts: 2

I disconnected the phone co.'s wires as well as the alam phone wire....and everything seems to be working great....no problems yet...Thanks Pepperoni!