Fast busy ringtone while receiving call

Posts: 8 · New Forum Member Joined: May 11, 2006 Posts: 8

Please help. Most of the calls made to my Vonage home phone goes to fast busy signal. No ringtone at all. Tried calling from my cellphone, my work phone, some other cellphone and landlines. This happens more during the daytime. Unfortunately whenever I call Vonage technical support during the night time, they are able to make the call fine. Even i can make the call at this time. Vonage technical support has already reset the router 2 times.

Please help. Thanks. Aklank

Detailed information :
1. Your location - Waterbury, CT
2. Your ISP name and type (cable, DSL, wireless etc) - Cable - Adelphia
3. Upload and download speeds - 4MBPS Download - 756KBPS Upload
4. Modem make and model - Motorola Surfboard SB5100
5. Type of Vonage adapter used ie RT31P2 or PAP2 - Linksys RT31P2
6. Setup of Network : Modem---->Wireless Router (Netgear MR814v2) - Vonage Adapter - Phone
7. Issue you are experiencing - Problem receiving incoming calls - most of the caller gets Fast Busy signal
8. DETAILED results from www.testyourvoip.com with a test call to Boston.
--------------
MOS Analysis From You TO San Jose

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 62.6%
Latency 0.00 0.0%
Packet Discards 0.15 16.6%
Packet Loss 0.19 20.7%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 180 ms
Packet Discards 0.5%
Packet Loss 0.7%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 26 ms

Signaling Quality Post-Dial Delay 140 ms
Call Setup Time 140 ms
Media Delay 312 ms

-----------
MOS Analysis FROM San Jose To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 180 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 12 ms

Signaling Quality Post-Pickup Delay 154 ms
Call Setup Time 157 ms
Media Delay 186 ms
-------------------------------
MOS Analysis From You TO Boston
Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 79.5%
Latency 0.00 0.0%
Packet Discards 0.12 17.0%
Packet Loss 0.02 3.3%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 175 ms
Packet Discards 0.7%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 451 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 125 ms
-------------------
MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 175 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 71 ms
Call Setup Time 76 ms
Media Delay 107 ms

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Your Voip results are excellent and you don't mention any problems with placing calls. Unfortunately, I doubt that anyone in the forum is going to be able to help. This sounds like a network issue that Vonage is going to have to work. I hate to say it, but I think you're going to have to get in touch with customer service at a time when the problem is likely to occur and get them to troubleshoot.

Posts: 1 · New Forum Member Joined: May 12, 2006 Posts: 1

I'm having the same fast busy condition. OR people calling me either get "All Circuits are busy" or Your call can not be completed at this time. And it doesn't at the very least roll to voicemail. I'm in San Francisco. I called Technical support and they wouldn't trouble shoot unless I was infront of the router. But it sounds to me with my telecomm background that it is not an issue with my router but rather a larger network issue... Is Vonage getting too large too quickly and their infrastructure can not handle the volume? Eek

Posts: 8 · New Forum Member Joined: May 11, 2006 Posts: 8

I have already called techies at Vonage 3 times. My router has been put in diagnosis mode and i still have problems today. Will call them tonight to find out how the diagnosis went and update results.

Posts: 10 · Vonage Forum Associate Joined: May 10, 2006 Posts: 10

I've got a thread going with the same problem... I am calling tech support for the 4th time now and have been on hold for about 45 mins now.

Posts: 8 · New Forum Member Joined: May 11, 2006 Posts: 8

I called Vonage customer care and was on phone with them for 1 and half hour. The problem was escalated to 2nd level tech. Since i noted down what time i had problem, the Vonage tech was able to find that in their logs and he said that it was zeroed out (don't know what that means exactly). But he said that he was able to see problem. He has moved my account to a diffrent server and resync my account/modem. The tech was very much confident that the problem should be resolved now. I will update the results tomorrow whether i m still having the problem.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

aklank wrote:

I will update the results tomorrow whether i m still having the problem.

That will be appreciated. There appears to be a rash of this sort of thing lately.