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tplink Posted:
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rio
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HildBeft Posted:
You can recollect
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The devices are
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Hi these are most
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Has anyone setup a
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verycute1
Vonage Forum Associate
Vonage Forum Associate


Joined: May 10, 2006
Posts: 10

PostPosted: Wed May 10, 2006 7:03 pm    Post subject: Problems with incoming calls linksys PAP2 Reply with quote Back to top

1. Your location New York
2. Your ISP name and type (cable, DSL, wireless etc): Road Runner Cable

3. Upload and download speeds Not sure
4. Modem make and model: Toshiba PCX2600
5. Type of Vonage adapter used ie RT31P2 or PAP2 PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC: Modem --->Router---> Vonage Adaptor
7. Issue you are experiencing ie dropped calls, choppy audio etc : not recieving incoming calls
8. DETAILED results from www.testyourvoip.com with a test call to Boston.


MOS Analysis From You TO Boston
Chart of results
Media Quality
MOS
3.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 36.5%
Latency 0.07 4.7%
Packet Discards 0.93 58.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 203 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 13 ms
Max: 240 ms
Signaling Quality
Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 469 ms


MOS Analysis FROM Boston To You
Chart of results
Media Quality
MOS
4.1 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 203 ms
Packet Discards 1.8%
Packet Loss 0.0%
Loss Periods
Min: 280 ms
Avg: 280 ms
Max: 280 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 11 ms
Max: 370 ms
Signaling Quality
Post-Pickup Delay 372 ms
Call Setup Time 275 ms
Media Delay 405 ms


This is a rather lengthy multi problem affair. Please bear with me. I have had Vonage since last August and this is the first problem I have had.


Here's the problem. Last night I got a call on my cell from my sister who had been trying to reach me all day but the phone had a busy signal. I later got emails from several others who had the same problem, and finally at work when my husband tried calling home, it was busy several times. Some calls came through, others did not. I myself tested the system using my cell and out of 5 calls placed at random times, only one got through. SO I rebooted the Vonage adaptor twice. No change, still a busy signal. I rebooted our entire network. Busy signal. I called tech support last night. She placed a test call to me, it came through, so she said there was no problem with my phone. WHile I was talking to her I tried again using my cell and then my husband's cell, both times got a busy signal, then I tried a third time and the call went through. She tried again and got through. So she decided there was no problem with the phone. Have a nice night thank you for calling Vonage.

Today same problem. I did all the steps I outlined above before calling tech support, rebooted the system everything. no change. I called tech support, got someone who ignored everything I said and placed 2 test calls which naturally went through. I called again on my cell and it was busy and I told him to call and he got the busy signal as well. SO I was transferred to another level, where I was told by the tech, that he actually had to have the problem happen in real time so he could figure out what was wrong. I explained to him that the problem was intermittant and that because both my husband and I do call, we couldn;t afford to have a phone line that randomly acted up. SO he tried changing the port. The number was stil busy after that, when I tried it but when he called, he got through. He had me reboot the system over and over and then decided that the only way to fix my phone was to get a new number because I needed a new proxy. I could keep my old number as a virtual number for an extra $5 monthly. HE assigned a new number and told me to wait for a test call. It never came because the number he gave to me belonged to someone else. ANd while he was talking to her believing she was me, I was still waiting. Quite coincidentally she has Vonage too! Finally he figured out the mistake and called me on my cell phone and gave me a third number. That one worked. I later logged into my Vonage account and noticed that I now had 3 numbers on my account, my original number which was now a "virtual" number, my new number, and a "voicemail only" number which was the number that belonged to someone else. And when you called that number, you got the other person's voicemail. I called customer service and explained to them what had happened and asked them to fix it. I was asked "if I was sure" that I wanted to remove that number from my account. I very nicely explained that the number (a) was an active number not belonging to me (b) was a mistake made by the tech (c) was not requested by me, they again asked me if I was sure I wanted to remove the number from my account. I said yes.

Now my new phone number has intermittant busy tones, inspite of the new "proxy", in spite of the new port, and in spite of the new number. The quality of the calls are now terrible. SO I'm stuck paying an extra $5 monthly to keep my old phone number as a virtual, I have a new number that still has the old problem as well as poor quality and I have no idea what to do. Also just so you know, the busy signal happens both when you dial the area code and when you do not.

is there a direct line to US based tech support? Did I really have to get a new phone number? Can anyone out there help me?
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed May 10, 2006 9:00 pm    Post subject: Reply with quote Back to top

Good Lord. Unfortunately, it's unlikely that you'll get much response here in the forum. It's going to take action by Vonage to fix this mess. If I were you, I'd call the account control people and threaten to cancel unless they can get the mess straightened out. You should not need another telephone number to fix this.

_________________
Steve Gray
Orlando, FL
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aklank
New Forum Member
New Forum Member


Joined: May 11, 2006
Posts: 8

PostPosted: Wed May 10, 2006 11:23 pm    Post subject: Having the same problem Reply with quote Back to top

I am having the same problem of fast busy signal. I have tried calling tech support 2 times and both times they re-assign my router. Still the issue is not fixed. In my case calls made during the daytime EST zone had problem. If someone tries to make a call during night time, it works fine and both the time tech support was able to place the call.. Sad

Please let me know if you find any fix.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu May 11, 2006 12:29 am    Post subject: Reply with quote Back to top

There's NO legitimate problem which would require you to get a new phone number, other than call routing issues, which are definitely resolvable. The direct # to the US tech support is 1-888-250-1799. Call 'em up and raise hell over the virtual number scam.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Thu May 11, 2006 3:58 am    Post subject: Reply with quote Back to top

Why does a new proxy mean a new number?
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verycute1
Vonage Forum Associate
Vonage Forum Associate


Joined: May 10, 2006
Posts: 10

PostPosted: Thu May 11, 2006 7:59 am    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
Why does a new proxy mean a new number?



I have no idea. THat's what the tech guy told me, I had to do. I asked several times if I couldnt wait for a few days to see if the problem would correct itself, he said no I needed a new number.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu May 11, 2006 12:38 pm    Post subject: Reply with quote Back to top

verycute1 wrote:
sinceMay2004 wrote:
Why does a new proxy mean a new number?


I have no idea. THat's what the tech guy told me, I had to do. I asked several times if I couldnt wait for a few days to see if the problem would correct itself, he said no I needed a new number.



If your problem is not corrected I can give you a number to call and the problem will be taken care of. I won't post it in forum but can PM it to you

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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aklank
New Forum Member
New Forum Member


Joined: May 11, 2006
Posts: 8

PostPosted: Fri May 12, 2006 3:36 pm    Post subject: Is your problem resolved ? Reply with quote Back to top

Hi Vericute1 :

is your problem resolved now ?
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verycute1
Vonage Forum Associate
Vonage Forum Associate


Joined: May 10, 2006
Posts: 10

PostPosted: Fri May 12, 2006 6:21 pm    Post subject: Reply with quote Back to top

AN update


I called the number listed on the board for the ( is it Jersery) tech support. THe gentleman I spoke to agreed that I should not have had to get a new number and told me that he was filling out a report - ticket for the tech support to check the line? He did several test calls and suprise suprise, all of them came through . He took down numbers that were having problems getting through to me, my doctors and the hospitals locally, my sister in Brooklyn, my mother in law in virginia, I gave him every single number to show him it was a wide spreadproblem. He told me he would make sure they fast tracked his report so it would be seen right away. He also told me he would email me as soon as they were done with their testing. And told me that he would personally make sure that the second number was removed and that I would get my old number back. That was yesterday morning and I'm still waiting for a call back or email. The problem is still occuring but a bit more sporadically, so I have no idea what to think. I am seriously considering giving up Vonage and having an all in one package with Time warner now. If they can give me my same number I think that I'll do that.


more update... I've been sitting on hold for 55 mins now..... wonder if they'll get to me today?
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aklank
New Forum Member
New Forum Member


Joined: May 11, 2006
Posts: 8

PostPosted: Fri May 12, 2006 11:47 pm    Post subject: Reply with quote Back to top

I called Vonage customer care and was on phone with them for 1 and half hour. The problem was escalated to 2nd level tech. Since i noted down what time i had problem, the Vonage tech was able to find that in their logs and he said that it was zeroed out (don't know what that means exactly). But he said that he was able to see problem. He has moved my account to a different server and resync my account/modem. The tech was very much confident that the problem should be resolved now. I will update the results tomorrow whether i m still having the problem.
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