Some good news for a change

Posts: 16 · Vonage Forum Associate Joined: May 02, 2006 Posts: 16

May 1, 2006 Awaiting Letter of Authorization
May 1, 2006 Letter of Authorization (LOA) Received
May 1, 2006 Transfer Sent to Carrier
May 10, 2006 Carrier Approved Transfer

Transfer is set for May 11.

That was fast as hayull.

Posts: 16 · Vonage Forum Associate Joined: May 02, 2006 Posts: 16

No email confirmation yet, but my land line went dead and everything is transferred just fine.

Start to finish, 10 days. Not bad at all.

Posts: 3 · New Forum Member Joined: May 11, 2006 Posts: 3

LOA March 9th, 2006
Escalated, April 9th, 2006 after Vonage said they could do nothing about checking status for 20 days and that they had heard nothing about problems from XO communications (I finally found out to-day, May 11th, 2006 who it was from Vonage) . Vonage Customer "service" had entered my name incorrectly leaving out one initial in March. Service agent could not speak English, was reading instructions and didn't know that one little difference such as an initial or a dash invalidates an otherwise 'good" telephone number request. This is patently ridiculous since it's the number that matters and that is correct. So was my address and my name except fro the initial.
To-day, after four separate 'escalated' requests to XO, still no word from them other than that they have 'received' to request. Vonage keeps saying it will take a 'few more days' in emails that cannot be responded to. AT&T says they've heard nothing about the transfer request and are demanding payment. I'm victimized in the middle two months later with no telephone transfer and paying TWO COMPANIES two phone bills for part service. VONAGE lies about telephone number transfer and they have NO WAY to make it work if something's wrong. AT&T is stealing from me while holding up my phone number for ransom. WHY IS THIS BAD PICTURE SO COMMON ?? Mad

-- AND PHONE CUSTOMERS SO VICTIMIZED with no solution ?? I've filed TWO complaints with the FTC, but that doesn't fix this problem. I need this phone number for my business. But XO Communications could care less. Vonage and AT&T feel the same.

Posts: 25 · Posted: Thu May 18, 2006 2:13 pm Post subject:

Same boat here LOA started on March 4th still no luck on the transfer after numerous calls.

The good thing is I don't have to pay Comcast for phone because the number has been ported from them to Vonage.

The bad news is since April 11th I cannot recieve any calls on my old Comcast number because it was only partially ported and has been in limbo since then.

My business is all but gone after more than a months worth of lost incoming calls.

UPDATE AUG 10TH
Vonage has finally released my number to SunRocket. Now comes the fun of trying to cancel my Vonage account.