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knkk
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Joined: May 09, 2006
Posts: 2

PostPosted: Tue May 09, 2006 8:38 am    Post subject: Cannot browse Internet when speaking on Vonage Reply with quote Back to top

Hi,

I'd appreciate it if someone gave me a reply to this:

I am based at India, use a 256kbps ADSL connection (DataOne), have an RTP300 router for Vonage, and connect Modem -> Router -> PC. The score on testyourvoip.com, to Boston, is 1.2, when I select the "Preserve Quality" option.

(1) Whenever I use Vonage, the Internet totally dies. Every page starts showing "Cannot find server".

(2) I got a whopping bill for Internet usage - I used about 4GB more in a month than usual. My data transfer limit is 4GB, I normally use 4GB, and this month, my first with Vonage, I used 8GB. I speak about 90 minutes a day on Vonage.

I'd like to know:

(1) Why can't I use my Internet when I am speaking on Vonage?

(2) How do I know how much data transfer my Vonage is using when I am speaking? Can I change that / monitor that? How?

(3) Is there any way to calculate how much data transfer I am using up when I speak for, say, every 10 minutes?

I'd really appreciate any pointers.
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VonageTPA
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Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue May 09, 2006 1:40 pm    Post subject: Reply with quote Back to top

Well, you have a 256kbps service, and Vonage uses ~30-100kbps, depending on the setting you've chosen. Keep in mind that the rates quoted by most internet providers are absolute maximums, so you're probably getting less than 256kbps. So, I'm not surprised you're having problems with websites timing out.

BUT, you also have other problems -- a 1.2 score on testmyvoip.com is pretty bad. Could you post the detailed results from there? I can usually get better than a 1.2 using an old analog dial-up modem. So, I'd suspect you also aren't getting the bandwidth you're paying for, another reason why you're not seeing good transfer speeds.


When it comes to Voip usage, Vonage has 3 quality settings. By the time you factor in overhead,etc. It works out to approximately: 90kbps (9KB/sec), 50kbps (5KB/sec), 30kbps (3KB/sec).

So, for your 90 minute phone call, you're looking at ~16.2MB if you're using the lowest quality setting, 48.6MB at the highest quality.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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caralmar
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Joined: Sep 27, 2005
Posts: 42

PostPosted: Tue May 09, 2006 2:56 pm    Post subject: Re: Cannot browse Internet when speaking on Vonage Reply with quote Back to top

knkk wrote:
Hi,

I'd appreciate it if someone gave me a reply to this:

I am based at India, use a 256kbps ADSL connection (DataOne), have an RTP300 router for Vonage, and connect Modem -> Router -> PC. The score on testyourvoip.com, to Boston, is 1.2, when I select the "Preserve Quality" option.

(1) Whenever I use Vonage, the Internet totally dies. Every page starts showing "Cannot find server".

(2) I got a whopping bill for Internet usage - I used about 4GB more in a month than usual. My data transfer limit is 4GB, I normally use 4GB, and this month, my first with Vonage, I used 8GB. I speak about 90 minutes a day on Vonage.

I'd like to know:

(1) Why can't I use my Internet when I am speaking on Vonage?

(2) How do I know how much data transfer my Vonage is using when I am speaking? Can I change that / monitor that? How?

(3) Is there any way to calculate how much data transfer I am using up when I speak for, say, every 10 minutes?

I'd really appreciate any pointers.


I had a similar issue in Nicaragua.. although the connection down there is even slower (256k/128k). With the default settings, my Vonage down there was useless. I could hear ppl ok, but no one could hear me. I had to set the bandwith saver to 30kbps and that solved that problem. Also, with that little bandwith, it was not possible to surf the net and talk at the same time. Once the call was over, surfing was back to normal. You really need more bandwith...

As far as calculating bandwith used, sorry I can't help w/ that. Plan in Nicaragua was unlimited usage.
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knkk
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Joined: May 09, 2006
Posts: 2

PostPosted: Wed May 10, 2006 12:26 am    Post subject: Thanks Reply with quote Back to top

Thank you very much, VonageTPA. And you too, Carlamer.

I get a speed of about 140kbps usually. Also, I have navigated all through my 192.168.15.1 Vonage admin section, but do not seem to find out from where I can check / change my Vonage quality setting (30kbps to 90kbps thing). Can you tell me where I can do that from?

Finally, here are the detailed results from testyourvoip.com. Perhaps the formatting is screwed up:

Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis From You TO Boston

Media Quality MOS 1.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 14.4%
Latency 0.63 15.9%
Packet Discards 0.48 12.1%
Packet Loss 2.30 57.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 601 ms
Packet Discards 2.8%
Packet Loss 13.3%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 380 ms
Burst Loss

Jitter Min: 0 ms
Avg: 20 ms
Max: 177 ms

Signaling Quality Post-Dial Delay 440 ms
Call Setup Time 610 ms
Media Delay 1210 ms


MOS Analysis FROM Boston To You

Media Quality MOS 3.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 28.2%
Latency 0.73 35.9%
Packet Discards 0.73 35.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 601 ms
Packet Discards 3.4%
Packet Loss 0.0%
Loss Periods Min: 240 ms
Avg: 260 ms
Max: 280 ms
Burst Loss

Jitter Min: 20 ms
Avg: 26 ms
Max: 370 ms

Signaling Quality Post-Pickup Delay 769 ms
Call Setup Time 757 ms
Media Delay 802 ms
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed May 10, 2006 1:25 am    Post subject: Reply with quote Back to top

You'll find that setting at www.vonage.com. Log on to your account, click on Features, Bandwidth Saver, then set it to the lowest setting.

You also need to get ahold of your internet provider -- 140kbps is barely 1/2 of what you're paying for. It's very likely that there is a problem with your internet connection, which will definitely hamper your Voip connections at some point.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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