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PostPosted: Tue May 16, 2006 12:20 pm    Post subject: Reply with quote Back to top

With these adapters, the "version" tends to be a firmware version now rather than actual hardware version. I'm not sure what the current FW version for the 2442 is, nor how to pull it up through the web interface (haven't seen one of these in person yet).

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PostPosted: Thu May 25, 2006 9:08 am    Post subject: Reply with quote Back to top

After three attempts to get this answered via email (I sent "mail" through the Vonage website), I'm wondering if there is a better email address to use...like support@vonage.com or something like that. ANy hints?

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PostPosted: Thu May 25, 2006 4:53 pm    Post subject: Reply with quote Back to top

dslreports@vonagecom

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PostPosted: Mon Jun 12, 2006 9:28 am    Post subject: Reply with quote Back to top

Update to the saga of the Voice Mail Indicator Light on the Motorola VT2442:

After three attempts to send email to Vonage asking about this problem, I got creative. I went to the Motorola Site and read a news article about how Vonage selects the VT2442 adapter. At the end of the article there were some contact email addresses. I sent a copy of my request I'd sent to Vonage three times to the Vonage contact email -- that was this past weekend.

This morning, Monday, I have an email from a very nice person with the Executive Response Team telling me what I was looking for all along. It is a known problem, Motorola is working on a fix, and that in the mean time I will have to rely on the stutter tone to indicate voice mail is waiting.

I would have liked to get some timeframe as to when Motorola is expected to fix the problem, but heck, I'm just happy that I received a reply. Why does it have to get to the Executive Response Team to get any attention? Is this team like 1,200 people big? I think Vonage needs to re-think all of their customer care decisions...

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booma
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PostPosted: Mon Jun 12, 2006 9:32 am    Post subject: Reply with quote Back to top

I guess I have created two threads. Maybe one should be shot, or they should both be combined...

Sorry Embarassed

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PostPosted: Mon Jun 12, 2006 8:19 pm    Post subject: Reply with quote Back to top

Well, as long as we don't shoot the participants...

Did Motorola say anything about the extra light on one version of the adapter?

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PostPosted: Tue Jun 13, 2006 6:25 am    Post subject: Reply with quote Back to top

Steve48 wrote:
Well, as long as we don't shoot the participants...

Did Motorola say anything about the extra light on one version of the adapter?


I didn't ask. I did notice that I have hardware version 2 for what that's worth...

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