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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Fri May 05, 2006 9:39 pm    Post subject: Phone rings, can't hear them, they can hear me Reply with quote Back to top

I've been using Vonage for about a week now. Relatively happy with one exception. In the week of use we have had about 30 incoming calls. Of those calls we know of 4 specific times when a caller has heard us when we answer but we can't hear them. We suspect another 2 or 3 calls may have been like that as well.

Here's the detailed info...

1. Your location Andover, MA (North of Boston)
2. Your ISP name and type (cable, DSL, wireless etc) ComCast
3. Upload and download speeds 6.35Mpbs, 374Kbps
4. Modem make and model LynkSys WCG200
5. Type of Vonage adapter used ie RT31P2 or PAP2 VT2442
6. Setup of Network Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc Phone rings, can't hear person on other end...they can hear me
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS 3.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 90 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 29 ms

Signaling Quality Post-Dial Delay 60 ms
Call Setup Time 60 ms
Media Delay 130 ms
MOS Analysis FROM Boston To You


Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 90 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 44 ms
Call Setup Time 57 ms
Media Delay 77 ms


I really like the savings, but this is a problem. I have also been told -- by one attempted caller -- they called my number and got a disconnected message. They hung up and called back and got through. I don't like that either...

Any thoughts?

-Bill

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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat May 06, 2006 7:06 pm    Post subject: Reply with quote Back to top

I don't see anything about your setup or your Voip results that would explain the problem. I'm afraid you're in for a session with customer service. You may have a flakey adapter.

Since you didn't mention any wireless components, I won't ask about cordless phones. Have you tried re-booting the entire system, bringing things back up in the correct order (modem, wait, adapter, computer)? If you haven't, you should.

_________________
Steve Gray
Orlando, FL
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booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Sat May 06, 2006 8:56 pm    Post subject: Reply with quote Back to top

No wireless phone, just a wireless laptop to the WCG200. I think I have done the power cycle thing, but I will do that again before I have to face customer service.

Thanks

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