Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Fri May 05, 2006 2:30 pm    Post subject: RTP300 updating for hours - reset didn't help - line fail Reply with quote Back to top

For the past two days, my rtp300 has been acting up. Today the phone stopped working. After a reset, the power light continuously flashes so it has to be updating. But it has been doing this for hours.

Voice status shows: Provisioning succeeded
Call 1 status shows: line fail

Getting hold of support is impossible.

Any ideas? I have tried:

o. Power cycling the cable modem and rtp300
o. Power off - sit for 30 seconds - power on
o. Reset switch

Thanks,
Tim
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri May 05, 2006 2:52 pm    Post subject: Reply with quote Back to top

Are you able to access the internet through the RTP300? If not, can you get on the internet by plugging a computer directly into the modem? Can you run a test at www.testyourvoip.com?

If you're getting good Voip results, either with or without the RTP300 in the circuit, then it's likely that the unit is dead. Unfortunately, that means a session with customer service, unless you want to just go out and replace it.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Fri May 05, 2006 3:20 pm    Post subject: Reply with quote Back to top

I should have mentioned that I do have internet access.

testyourvoip.com came back with score of 4.2. That is okay.
View user's profile Send private message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Fri May 05, 2006 4:10 pm    Post subject: Reply with quote Back to top

After an 1.5 hrs on the phone w/customer support they disconnected me.

Now back on for 30 minutes... Lots of fun.
View user's profile Send private message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Thu May 11, 2006 4:11 pm    Post subject: Reply with quote Back to top

The rtp300 was dead. They swapped it out... and sent me the wrong router!

They said I was getting another rtp300, the invoice in the box says they sent me an rtp300. But in fact, I got a Motorola vt2442.

Now I get the joy of sitting on hold forever to make sure they aren't going to charge me because they screwed up. Slam Head
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu May 11, 2006 7:59 pm    Post subject: Reply with quote Back to top

Have you tried hooking up the VT2442? If they at least got it registered correctly, it should work. Unless you're partial to the RTP300, the VT2442 should serve.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Thu May 11, 2006 9:42 pm    Post subject: Reply with quote Back to top

The VT2442 is installed and working fine. I am just annoyed that they sent me the wrong device (per their invoice and their stating what they were sending). The real annoyance is that I have to call them because now I can't just swap the routers out of the box. I need to send back the original Linksys box (which I don't have).
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri May 12, 2006 8:06 pm    Post subject: Reply with quote Back to top

If you're returning the dead RTP300 to Vonage, they may not care about the box. In any case, it would be appreciated if you re-post in a few days and let us know how things are going. The VT2442 is relatively new, and you will have experience with both it and the RTP300. I'd be interested in your opinion about the two.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
timandjulz
New Forum Member
New Forum Member


Joined: May 05, 2006
Posts: 7

PostPosted: Sun May 21, 2006 4:36 pm    Post subject: Motorola VT2442 "review" Reply with quote Back to top

As requested, I am posting my thoughts on the VT2442 after replacing a Linksys rtp300. If someone wants to branch this into it's own post, feel free to copy/paste.

Overall, I am satisfied. The port forwarding and IP filters capability is well layed out. Our call quality has improved the slightest amount so I can't say for sure (only one week to judge by). The wife has complianed quite a bit about vonage's call quality and I hoped this router would make a big improvement.

I'll give you a quick comment on a few features. Here goes.

Superficial:
1. The default login is router/router instead of admin/admin. Not a big deal but it is different than other routers I have used.
2. Okay style. Not great but the LEDs are clear and grouped so that you don't mistake WAN led for a LAN connection.

Usability:
1. The first page displayed (home page) after logging in tells you your LAN and WAN status and WAN IP address. Also status for your Vonage connection. This is MUCH better than the linksys which requires that you navigate through menus to see this basic information.
2. The home page also has a full description of each top level menu's purpose. Very nice.
3. Help is wretched bad. There is no context sensitive help nor is the help very useful. For example, "Setup-Lan Configuration" has a selection "Enable DHCP Relay" that I wanted to know exactly what it did but there was nothing in help on "Lan Configuration" much less settings inside.

This would have nice as a context sensitive "?" help link beside the setting. Instead, I had to search for a manual on the Motorola website.

4. Assigning a static IP address to DHCP clients is very clear and easy to configure. Tell it the hostname and MAC address and you are done. I like specifying the hostname where others would only specify the MAC address.

5. Port forwarding and IP filters comes with a large set of well organized preset rules. You can also add your own custom rules. Very nice.

6. It supposedly supports ssh access but I could not get it to work. I would connect but it would never accept the password. There was absolutely no help on this.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun May 21, 2006 4:42 pm    Post subject: Reply with quote Back to top

Thank you much!

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 110
Members 0
Total 110


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 742 Pages In The Last 60 Seconds
The Vonage VoIP Forum