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amaiman
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Joined: May 28, 2004
Posts: 5
Location: Cherry Hill, NJ

PostPosted: Thu May 27, 2004 7:22 pm    Post subject: Potential new Vonage user, have some questions Reply with quote Back to top

Hi, everyone. I recently graduated from college and am temporarily living at my parent's house, and have decided that Vonage service sounds like a good idea. We have a regular second telephone line in the house that we'd like to get rid of (it's from when I was back in high school). My plan is to replace it with a Vonage line (porting the old number over), and then I can take my phone number with me when I move to my apartment.

From what I've read, the service is very reliable, and should work well with my Comcast cable modem.

Questions:

1) If I buy the retail Vonage kit from Circuit City (which appears to have bonus rebates this week until the 29th to bring the total cost to $30 - which is why I need to figure out the answers to my questions tonight, so I can buy it before the rebates expire), does this include the free activation and 2 months of free service? Here's the item link at Circuit City: http://www.circuitcity.com/detail.jsp?c=1&b=g&u=c&oid=89932&catoid=-10265

2) What hidden fees exist? I've heard about a cancelation fee and a fee to change service plans, what are these fees? Can I pick the most expensive plan for the 2 free months and then switch to a lower level of service?

3) How long does it realistically take to port an AT&T landline number over? Do I have to do this when I sign up for service, or can I do it later? What fees are involved with doing this? And the number I want to port is in my father's name, will it be difficult for me to port that (he'd sign any neccessary forms, he wants to get rid of the line anyway)?

4) Anything else I should be aware of before signing up?

Thanks in advance for taking the time to answer my questions, I look forward to being a regular user of these forums once I have my service set up.
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amaiman
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Joined: May 28, 2004
Posts: 5
Location: Cherry Hill, NJ

PostPosted: Thu May 27, 2004 7:24 pm    Post subject: Reply with quote Back to top

5) I see it can be set to forward to another number (like a cell phone) as a backup. Is there any charge from Vonage for calls forwarded in this way?
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garys_2k
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Joined: May 05, 2004
Posts: 183

PostPosted: Thu May 27, 2004 9:40 pm    Post subject: Re: Potential new Vonage user, have some questions Reply with quote Back to top

amaiman wrote:
Hi, everyone. I recently graduated from college and am temporarily living at my parent's house, and have decided that Vonage service sounds like a good idea. We have a regular second telephone line in the house that we'd like to get rid of (it's from when I was back in high school). My plan is to replace it with a Vonage line (porting the old number over), and then I can take my phone number with me when I move to my apartment.

From what I've read, the service is very reliable, and should work well with my Comcast cable modem.

Questions:

1) If I buy the retail Vonage kit from Circuit City (which appears to have bonus rebates this week until the 29th to bring the total cost to $30 - which is why I need to figure out the answers to my questions tonight, so I can buy it before the rebates expire), does this include the free activation and 2 months of free service? Here's the item link at Circuit City: http://www.circuitcity.com/detail.jsp?c=1&b=g&u=c&oid=89932&catoid=-10265

I don't see anything in that ad about free months, so I can't comment on that. As for activation costs, there won't be any that I can see. I had to pay a $30 fee when I received my kit via the mail directly from Vonage, but I guess that's rolled into your package. You do pay your first month's cost up front (unless your free months will prevent that).
Quote:

2) What hidden fees exist? I've heard about a cancelation fee and a fee to change service plans, what are these fees? Can I pick the most expensive plan for the 2 free months and then switch to a lower level of service?

It costs $10 to switch plans, the exception being right now to UPgrade from either the $15 or $25 limited plans to the unlimited $30, that fee is waived through the end of May.

As for cancellation fees, there's a temporary charge that's refunded when they receive your adapter back in good condition.

As for ongoing fees, there's Federal Excise tax and some sort of "regulatory recovery fee." My $15 per month service costs me $17.24, bottom line.
Quote:

3) How long does it realistically take to port an AT&T landline number over?

That can vary. My Michigan SBC line took just over three weeks. Some people with Southern Bell have taken several months. It seems to be more a problem with some POTS providers than others. No idea about AT&T.
Quote:

Do I have to do this when I sign up for service, or can I do it later?

You should tell them you intend to transfer your number as soon as you activate your service, this will put your present POTS phone number on your outgoing calls' caller ID data. You'll still receive incoming calls on the POTS line, of course, but you won't send mixed messages.

You can delay the actual transfer as long as you want by stalling on faxing in the transfer paperwork (completed form and a copy of your latest bill). One caveat: Vonage requires that the name on the bill match the name of the person requesting service. If they don't match they won't port the number. If it isn't already, get the number in your own name (or just forget porting altogether and get a new number).

BTW, if you DO go for a new number you're intending to keep, advise them on what city you want it local to. Check their website for possibilities. They'll automatically give you a number with the right area code, but it may not be a local call for your next door neigbor.
Quote:

What fees are involved with doing this?

No costs to port.
Quote:

And the number I want to port is in my father's name, will it be difficult for me to port that (he'd sign any neccessary forms, he wants to get rid of the line anyway)?

Yeah, like I said that could be a hangup. If he filled out the form for the port but the number and billing was in your name that MIGHT mess things up. Best to call customer support on that.
Quote:

4) Anything else I should be aware of before signing up?

Not that I can think of.
Quote:

Thanks in advance for taking the time to answer my questions, I look forward to being a regular user of these forums once I have my service set up.

Look forward to hearing how things went. Good luck.

_________________
- Gary
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garys_2k
Vonage Forum Master
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Joined: May 05, 2004
Posts: 183

PostPosted: Thu May 27, 2004 9:42 pm    Post subject: Reply with quote Back to top

amaiman wrote:
5) I see it can be set to forward to another number (like a cell phone) as a backup. Is there any charge from Vonage for calls forwarded in this way?

No, that's part of the service.

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amaiman
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Joined: May 28, 2004
Posts: 5
Location: Cherry Hill, NJ

PostPosted: Thu May 27, 2004 10:02 pm    Post subject: Re: Potential new Vonage user, have some questions Reply with quote Back to top

garys_2k wrote:
As for cancellation fees, there's a temporary charge that's refunded when they receive your adapter back in good condition.


Thanks for the quick replies. I understand the cancelation fee if they send you the equipment and you don't return it when you cancel. But if I buy and pay for the equipment at Circuit City, what is there for me to send back to them? It's not theirs. I guess I'd have to contact Customer Service for the details on that.

The retail Vonage boxes come with the 30-day risk free trial, right? So I should be safe buying it and if I don't get or don't like the answers I receive from Customer Service, I can cancel and return it to CC.

I've had good experiences with Circuit City in the past, so I'm not worried about dealing with them. And no, I'm not running a credit card machine off of it. Smile

I may scrap the idea totally, though, since it occured to me that I'm planning to get DSL service when I get my own apartment, and I'd have to install a POTS line for that, basically defeating the purpose of replacing POTS with Vonage. I was thinking that a cable modem probably wouldn't work wonderfully in an apartment building, especially if they split the heck out of the cable, which is highly likely.
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amaiman
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Joined: May 28, 2004
Posts: 5
Location: Cherry Hill, NJ

PostPosted: Fri May 28, 2004 7:22 am    Post subject: Reply with quote Back to top

I would imagine that most apartment complexes would allow me to install a basic Verizon POTS line. If not, I won't rent from them. Smile

Vonage seemed like a good idea, but considering that I'd probably have difficulty keeping my old phone number anyway, and that I only use my landline for local calls (my cell has free long distance), I'm probably just better off keeping basic POTS service for now.

I'll definetly consider Vonage for the future, though, if I want a landline with more features or find myself needing to make a lot of calls before 8pm (when my cell phone is free). One possibility would be install a POTS line with the lowest allowed level of service (almost no outgoing local calls, even) for the DSL for a few dollars a month and then stick a Vonage behind it. I'll know in a few months.
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amaiman
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Joined: May 28, 2004
Posts: 5
Location: Cherry Hill, NJ

PostPosted: Fri May 28, 2004 7:58 am    Post subject: Reply with quote Back to top

I'll consider Vonage based on the circumstances after I get my apartment. For now, I'll just pay for the existing POTS line for the time until I move out.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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