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rendog
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Joined: May 03, 2006
Posts: 2

PostPosted: Fri May 05, 2006 8:50 am    Post subject: intermittant incoming calls problem Reply with quote Back to top

1. Reading, MA (near boston)
2. Verizon Fios 5/2 (installed around 3/10/06)
3. 5/2
4. No modem needed with FIOS
5. WRT54GP2 firmware 1.30.xx (From memory, I get this later when I get back home)
6. Vonage router -- (PC, NIM-for TV VOD, Wireless PC) PC's are normally turned off and were turned off whenever I had problems.
7. Outgoing calls are fine, audio is great. Number transfer from Verizon went well about 3 weeks ago(it took about 5 days from LOA).
Various problems with incoming calls. One person got a message saying phone is disconnected. two other callers gets send immediately to voicemail and voicemail says mailbox is full even though it is empty.(with this caller I see them on caller ID and it rings very briefly sometimes) One call resulted in audio only one way. Called that one back and it was fine. This person has called us successfully on Vonage other times.

The people who have all gotten sent directly to voicemail have never been able to call us while we've had Vonage. I know one of them has tried at least 4 different times in the last few days as these calls show up in the activity log on vonages web site. It would seem very odd to me that is an ISP problem and they are just unluckily calling at the exact instant when there are ISP issues. Also, why would they get to voicemail and not be able to leave a message? I was thinking that perhaps they are getting to my old verizon voicemail which was only canceled a few weeks ago?

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS 3.5 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 84 ms
Packet Discards 2.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter Min: 0 ms
Avg: 2 ms
Max: 43 ms
Signaling Quality
Post-Dial Delay 40 ms
Call Setup Time 50 ms
Media Delay 150 ms



MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS 4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.42 42.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 84 ms
Packet Discards 2.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter Min: 0 ms
Avg: 0 ms
Max: 50 ms
Signaling Quality
Post-Pickup Delay 83 ms
Call Setup Time 74 ms
Media Delay 116 ms


I also ran pingplotter for 2 days(It took 2 days to get a login ID for this forum.)- one day with it pinging www.google.com and it didn't show any red lines and total times were all under 30msec. I also ran it for a day pinging some verizon site and there were some red lines and times were in the 70msec range. What would be the best settings for pingplotter? It seems I can't set it to ping sip.vonage.com.
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri May 05, 2006 10:17 am    Post subject: Reply with quote Back to top

I noticed today that a lot of calls to my home phone from my office are getting busy signals. This means there is a bigger problem with Vonage right now b/c it just should not be getting a busy. It should go straight to vm.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri May 05, 2006 12:17 pm    Post subject: Re: intermittant incoming calls problem Reply with quote Back to top

With FIOS, you should be getting MUCH better than 3.5 on the Voip test... FWIW, this forum has no association with Vonage, so difficulty in being able to reach this site would indicate an ISP problem. I'm not sure about the issue Mundy's having, but I have noticed that the voice mail system has been hit-or-miss lately. Just tried retrieving my voice mail and the system didn't pick up on the first call, but did on the 2nd.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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rendog
New Forum Member
New Forum Member


Joined: May 03, 2006
Posts: 2

PostPosted: Fri May 05, 2006 2:09 pm    Post subject: Reply with quote Back to top

I didn't have problems getting to this site. I had problems requesting a login ID, as you have to wait for an email and then activate your account. It seems that verizon was blocking emails from the @vonage-forum.com domain.
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri May 05, 2006 2:19 pm    Post subject: Reply with quote Back to top

rendog wrote:
I didn't have problems getting to this site. I had problems requesting a login ID, as you have to wait for an email and then activate your account. It seems that verizon was blocking emails from the @vonage-forum.com domain.


You should know that Verizon.net is blocking emails from all over the world, not just this site. It is a major issue for Verizon customers, see here: http://it.slashdot.org/article.pl?sid=06/04/24/1538205
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