No Dial Tone and Phone Lights are Gone on RT31P2

Posts: 6 · New Forum Member Joined: Feb 23, 2005 Posts: 6

Hi,

I have been using Vonage for more than 6 months without significant issues. But today morning, while I was on the call, my line got abruptly disconnected and so did my Internet service. After rebooting the modem and router, my Internet was back but my phones have stopped working. There is no dial tone. The phone lights are not showing up and two Ethernet Lights are blinking. My internet service is working without any issue. These are the details.

1. Your location Edison, NJ
2. Your ISP name and type : Optimum Online-Cable
3. Upload speeds : 6.99 Mbps
Download Speed 0.17 Mbps
4. Modem make and model : Motorola SB5100
5. Type of Vonage adapter used : RT31P2
6. Setup of Network ie Cable Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc : No dial tone
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS 3.5 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 64 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 80 ms
Media Delay 220 ms

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 50 ms

Signaling Quality Post-Pickup Delay 152 ms
Call Setup Time 136 ms
Media Delay 187 ms

This is all I have tried out so far. Powering on and off the adapter. Please let me know any additional info you need.

Any help is more than appreciated!!

Posts: 1125 · Posted: Thu May 04, 2006 2:25 pm Post subject:

I think you should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's. If you can get to the Internet after that, I think something is wrong with the adapter or the provisioning.

Posts: 6 · New Forum Member Joined: Feb 23, 2005 Posts: 6

Tried what you suggested "should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's" .

As before, i am able to connect to the internet, but the phone line is not lighting up. What does "Provisioning" mean?? Anything else I can try in addition to pwering on and off?

Thanks.

Posts: 1125 · Posted: Thu May 04, 2006 3:15 pm Post subject:

Provisioning is basically when the adapter reaches out to Vonage and says, "Hello I am alive, this is my MAC Address, look me up and give me some dial tone access." Take a look again at your download and upload speeds; something screwy is going on there. Maybe a call to your ISP is in order? What is the advertised speed of you connection?

Posts: 6 · New Forum Member Joined: Feb 23, 2005 Posts: 6

I got the download and upload speed reversed! It should read the other way round. The d/l speed is 6.99 and the u/l speed is 0.17 Mbps. I have already called the ISP to ask about the low upload speed. They are supposed to call me back later. But I have been having the same speed for a long time now though.

How do I verify the provisioning?? Is there a way to reboot the adapter other than powering on and off??

Thanks.

Posts: 1125 · Posted: Thu May 04, 2006 7:58 pm Post subject:

No other way to reboot besides that, I'm afraid. Try logging into the device. Dump http://192.168.15.1 into a web browser and login. Click on the phone tab and see what it says.

Posts: 4 · New Forum Member Joined: May 04, 2006 Posts: 4

I'm having the same problem... when I click the link I don't even have a phone tab?

Posts: 1125 · Posted: Thu May 04, 2006 8:50 pm Post subject:

Pump, are you sure that's the IP address of YOUR adapter? Is that the one you normally use? Do you have any other device this might be connecting to, rather than your adapter?

Posts: 4 · New Forum Member Joined: May 04, 2006 Posts: 4

Yep that's the same IP address! Where is this "phone" tab located???

All I see for tabs is Setup, Wireless, Security, Voice, Applications and Gaming, Administration, and Status

Posts: 1125 · Posted: Thu May 04, 2006 8:56 pm Post subject:

Ok, I'm an idiot. Click on Voice and it'll tell you if the line provisioning is ok or failed.