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bappida69
New Forum Member


Joined: Feb 23, 2005
Posts: 6
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Hi,
I have been using Vonage for more than 6 months without significant issues. But today morning, while I was on the call, my line got abruptly disconnected and so did my Internet service. After rebooting the modem and router, my Internet was back but my phones have stopped working. There is no dial tone. The phone lights are not showing up and two Ethernet Lights are blinking. My internet service is working without any issue. These are the details.
1. Your location Edison, NJ 2. Your ISP name and type : Optimum Online-Cable 3. Upload speeds : 6.99 Mbps Download Speed 0.17 Mbps 4. Modem make and model : Motorola SB5100 5. Type of Vonage adapter used : RT31P2 6. Setup of Network ie Cable Modem---->Vonage Adapter-->PC 7. Issue you are experiencing ie dropped calls, choppy audio etc : No dial tone 8. DETAILED results from www.testyourvoip.com with a test call to Boston.
MOS 3.5 / 5.0 (Best with G.711 is 4.4) Degradation Sources Codec 0.58 38.9% Latency 0.00 0.0% Packet Discards 0.90 61.1% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 109 ms Packet Discards 3.6% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 80 ms Burst Loss Jitter Min: 0 ms Avg: 4 ms Max: 64 ms Signaling Quality Post-Dial Delay 50 ms Call Setup Time 80 ms Media Delay 220 ms
Media Quality MOS 4.3 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 82.6% Latency 0.00 0.0% Packet Discards 0.12 17.4% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 109 ms Packet Discards 0.8% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 40 ms Max: 60 ms Random Loss Jitter Min: 0 ms Avg: 4 ms Max: 50 ms Signaling Quality Post-Pickup Delay 152 ms Call Setup Time 136 ms Media Delay 187 ms
This is all I have tried out so far. Powering on and off the adapter. Please let me know any additional info you need.
Any help is more than appreciated!! |
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navydavy2001
Vonage Forum MVM


Joined: May 26, 2005
Posts: 1125
Location: United States
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I think you should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's. If you can get to the Internet after that, I think something is wrong with the adapter or the provisioning. |
_________________ http://www.thejeffriestube.com |
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bappida69
New Forum Member


Joined: Feb 23, 2005
Posts: 6
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Tried what you suggested "should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's" .
As before, i am able to connect to the internet, but the phone line is not lighting up. What does "Provisioning" mean?? Anything else I can try in addition to pwering on and off?
Thanks. |
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navydavy2001
Vonage Forum MVM


Joined: May 26, 2005
Posts: 1125
Location: United States
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Provisioning is basically when the adapter reaches out to Vonage and says, "Hello I am alive, this is my MAC Address, look me up and give me some dial tone access." Take a look again at your download and upload speeds; something screwy is going on there. Maybe a call to your ISP is in order? What is the advertised speed of you connection? |
_________________ http://www.thejeffriestube.com |
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bappida69
New Forum Member


Joined: Feb 23, 2005
Posts: 6
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I got the download and upload speed reversed! It should read the other way round. The d/l speed is 6.99 and the u/l speed is 0.17 Mbps. I have already called the ISP to ask about the low upload speed. They are supposed to call me back later. But I have been having the same speed for a long time now though.
How do I verify the provisioning?? Is there a way to reboot the adapter other than powering on and off??
Thanks. |
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navydavy2001
Vonage Forum MVM


Joined: May 26, 2005
Posts: 1125
Location: United States
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ThePump
New Forum Member


Joined: May 04, 2006
Posts: 4
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I'm having the same problem... when I click the link I don't even have a phone tab? |
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navydavy2001
Vonage Forum MVM


Joined: May 26, 2005
Posts: 1125
Location: United States
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Pump, are you sure that's the IP address of YOUR adapter? Is that the one you normally use? Do you have any other device this might be connecting to, rather than your adapter? |
_________________ http://www.thejeffriestube.com |
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ThePump
New Forum Member


Joined: May 04, 2006
Posts: 4
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Yep that's the same IP address! Where is this "phone" tab located???
All I see for tabs is Setup, Wireless, Security, Voice, Applications and Gaming, Administration, and Status |
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navydavy2001
Vonage Forum MVM


Joined: May 26, 2005
Posts: 1125
Location: United States
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