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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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bappida69
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Joined: Feb 23, 2005
Posts: 6

PostPosted: Thu May 04, 2006 2:07 pm    Post subject: No Dial Tone and Phone Lights are Gone on RT31P2 Reply with quote Back to top

Hi,

I have been using Vonage for more than 6 months without significant issues. But today morning, while I was on the call, my line got abruptly disconnected and so did my Internet service. After rebooting the modem and router, my Internet was back but my phones have stopped working. There is no dial tone. The phone lights are not showing up and two Ethernet Lights are blinking. My internet service is working without any issue. These are the details.

1. Your location Edison, NJ
2. Your ISP name and type : Optimum Online-Cable
3. Upload speeds : 6.99 Mbps
Download Speed 0.17 Mbps
4. Modem make and model : Motorola SB5100
5. Type of Vonage adapter used : RT31P2
6. Setup of Network ie Cable Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc : No dial tone
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS 3.5 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 64 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 80 ms
Media Delay 220 ms




Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 50 ms

Signaling Quality Post-Pickup Delay 152 ms
Call Setup Time 136 ms
Media Delay 187 ms

This is all I have tried out so far. Powering on and off the adapter. Please let me know any additional info you need.

Any help is more than appreciated!!
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu May 04, 2006 2:25 pm    Post subject: Reply with quote Back to top

I think you should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's. If you can get to the Internet after that, I think something is wrong with the adapter or the provisioning.

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bappida69
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Joined: Feb 23, 2005
Posts: 6

PostPosted: Thu May 04, 2006 2:38 pm    Post subject: Reply with quote Back to top

Tried what you suggested "should try shutting it all down (Cable Modem, Adapter, and PC's) and restart all in sequence, waiting 2 minutes in between each device. Start with the modem, then the adapter, then the PC's" .

As before, i am able to connect to the internet, but the phone line is not lighting up. What does "Provisioning" mean?? Anything else I can try in addition to pwering on and off?

Thanks.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu May 04, 2006 3:15 pm    Post subject: Reply with quote Back to top

Provisioning is basically when the adapter reaches out to Vonage and says, "Hello I am alive, this is my MAC Address, look me up and give me some dial tone access." Take a look again at your download and upload speeds; something screwy is going on there. Maybe a call to your ISP is in order? What is the advertised speed of you connection?

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bappida69
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Joined: Feb 23, 2005
Posts: 6

PostPosted: Thu May 04, 2006 3:28 pm    Post subject: Reply with quote Back to top

I got the download and upload speed reversed! It should read the other way round. The d/l speed is 6.99 and the u/l speed is 0.17 Mbps. I have already called the ISP to ask about the low upload speed. They are supposed to call me back later. But I have been having the same speed for a long time now though.

How do I verify the provisioning?? Is there a way to reboot the adapter other than powering on and off??

Thanks.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu May 04, 2006 7:58 pm    Post subject: Reply with quote Back to top

No other way to reboot besides that, I'm afraid. Try logging into the device. Dump http://192.168.15.1 into a web browser and login. Click on the phone tab and see what it says.

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ThePump
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Joined: May 04, 2006
Posts: 4

PostPosted: Thu May 04, 2006 8:19 pm    Post subject: Reply with quote Back to top

I'm having the same problem... when I click the link I don't even have a phone tab?
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu May 04, 2006 8:50 pm    Post subject: Reply with quote Back to top

Pump, are you sure that's the IP address of YOUR adapter? Is that the one you normally use? Do you have any other device this might be connecting to, rather than your adapter?

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ThePump
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Joined: May 04, 2006
Posts: 4

PostPosted: Thu May 04, 2006 8:54 pm    Post subject: Reply with quote Back to top

Yep that's the same IP address! Where is this "phone" tab located???

All I see for tabs is Setup, Wireless, Security, Voice, Applications and Gaming, Administration, and Status
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu May 04, 2006 8:56 pm    Post subject: Reply with quote Back to top

Ok, I'm an idiot. Click on Voice and it'll tell you if the line provisioning is ok or failed.

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