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Andymac
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Joined: May 03, 2006
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PostPosted: Wed May 03, 2006 12:07 am    Post subject: Sluggish internet when router connected - was great before. Reply with quote Back to top

Here hoping someone has experienced the same problem I'm having and knows what can be done.

I've had Vonage for about 7 months now and have been really happy with the service. However, in the past week and a half I have noticed that when surfing the 'net, it's become a bit sluggish. Meaning, when I type a url or click on a web link, it pauses for about 6-10 seconds before doing anything and the page takes another 6-10 seconds before it fully loads. I thought maybe it was some virus or spyware and ran my software programs to weed these out but it indicated everything was as it should be. I also cleared out my history and temp files and cookies as well. After this I unhooked the router and my cable modem and turned off the computer and started it all up in the order that Vonage says to do when starting up. Everything came back online but still the problem remained with the sluggish surfing. I unhooked the router and hooked up the cable modem directly to the computer to see if perhaps it was my ISP (Comcast) being slow. After I did this without the router, surfing the 'net was quick and instantneous with loading of website pages and responding right away thus it proved to be the router causing the sluggish performance.

I called the tech support number and of course got India and the man I talked to suggested the rebooting process which I had already done but did again for his satisfaction. He then told me to go into the setup page for the router and had me into the Applications and Gaming section and then click on the QoS section. Here he had me disable it. He said to reboot again and to give it at least 24 hours. That was about 5 days ago and I still am sluggish when surfing the 'net - way too slow for being cable internet and nothing like when the cable modem is connected directly to the computer. (Would be good except I would like to be able to receive calls on my Vonage line).

My operating system is XP and my router is a Linksys RTP 300.

Can anyone help me with this problem? I do have port forwarding but this has been this way since the beginning of having Vonage and as I said, it's always ran great up until the past week or so before the sluggishness started. Any ideas would certainly be appreciated before I call India again.

Thanks!
Andy
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed May 03, 2006 7:12 am    Post subject: Reply with quote Back to top

First, try disabling the DNS Proxy in the RTP300. That is a known problem with the RTP300/WRTP54G units, and will cause all number of delays and problems:

http://vonage.nmhoy.net/dnsproxy.html

Then, if that doesn't help, try the following steps:

1. Try cloning the MAC address of your PC to your RTP300. This is on the off chance that your ISP is detecting that you have a Vonage router and slowing you down artificially (this is unlikely, but easily tested).

2. Change out the patch cable between your cable modem and your Vonage router. Another long shot, but what the heck..

3. Do a factory reset on your RTP300 by selecting "Factory Reset" from the "Administration" screen, or pressing and holding the RESET button for more than 30 seconds.

If none of those help, you're probably looking at a router replacement. I recommend buying a different router and putting it in front of the RTP300, rather than trying to replace the RTP300.

http://vonage.nmhoy.net/tworouters.html

My favorite, if you end up going that route, is the WRT54GL, or the WRTSL54GS if you want a USB port for Network Attached Storage and/or a print server on your router. Both take aftermarket firmware that makes them impressive routers.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Andymac
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PostPosted: Wed May 03, 2006 1:28 pm    Post subject: Reply with quote Back to top

Thanks for the reply.

I did the disabling of the DNS Proxy and it didn't make a difference....HOWEVER...I went back in and put it back to the way it was with the enable and now for some strange reason it is now back to being able to surf at speeds faster than a speeding locomotive. (Well, maybe not quite like that but it is back to the way it should be!). Thanks!
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed May 03, 2006 2:26 pm    Post subject: Reply with quote Back to top

Could be that your ISP's DNS servers changed, or the one you were using was down. The Achilles heel of bypassing the DNS proxy and doing it manually, unfortunately.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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