Already a customer - can I port a number to a virtual number

Posts: 70 · Full Forum Member Joined: Jan 11, 2005 Posts: 70

I am already a customer but want to port another number that I have to vonage as a virtual number. Can I do this? If so, how do I??

Posts: 3198 · Posted: Tue May 02, 2006 2:30 pm Post subject:

you might be able to transfer it as a second regular number, then convert it to a virtual number later. you can't do it directly.

Posts: 2257 · Posted: Tue May 02, 2006 2:44 pm Post subject:

Huh. I always thought there was a feature to LNP a number as a virtual. That's been the basis for my recommendation for new customers who want to port over their number (sign up for an account, then transfer your number over later).

Well, don't I feel like an idiot now... Embarassed

I have to imagine they would offer it... but it might take a call to Customer Service.

Posts: 70 · Full Forum Member Joined: Jan 11, 2005 Posts: 70

Hmm, when I try to order there is no LNP choice. I will call and report back.

Posts: 3198 · Posted: Tue May 02, 2006 5:32 pm Post subject:

I could be wrong. I'm basing it off of what other people have said. here are a couple of posts I found.
vonage-forum.com/ftopic1028.html" target="_blank">http://www.vonage-forum.com/ftopic1028.html
vonage-forum.com/sutra18731.html" target="_blank">http://www.vonage-forum.com/sutra18731.html
transferring your number over later isn't the same as porting it as a virtual number though.

Posts: 2257 · Posted: Tue May 02, 2006 7:10 pm Post subject:

AHA! That was it. It's the "Change your phone number" feature under "Billing"!

I thought there was a way to do it, I just was looking in the wrong place (Add a Virtual Number) rather than thinking about the "Change your number" feature.

The "Change your number" feature allows you to port over a LNP number, and either keep your existing Vonage number as a Virtual Number (for $5 a month), or "destroy" the Vonage number when the LNP completes.

There is a $10 one-time fee for this service.

Posts: 70 · Full Forum Member Joined: Jan 11, 2005 Posts: 70

Thanks for the tip!!