Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
MikeM
New Forum Member
New Forum Member


Joined: May 02, 2006
Posts: 2

PostPosted: Tue May 02, 2006 11:16 am    Post subject: Adapter shipped to the wrong address Reply with quote Back to top

I am so frustrated right now. This is the second "go around" with problems with Vonage. First,w hen I ordered Vonage, it took over one month for my router to arrive. Even though I called Vonage 8 times to make them aware that the confirmation email they sent me, listed the wrong address (it was massachusettes) not Maine where I live, they STILL sent it to the wrong address. Supposedly, I spoke with 3 managers who fixed the issue. Each time I was told a new "device" was being shipped right out to me. Each time, it never did. Finally I spoke with a wonderful woman from the New Jersey call center who actually knew what she was doing, and helped me.

NOW, I find out that # 1. I did NOT get my first month free credit.

# 2. My "local" phone number isnt so local. Everyone in my own town that has been calling me has been charged long distance rates!!! I called Vonage lastnight (of course, spending almost 2 hours on the phone), holding, being transferred, speaking with people who cannot speak english, being transferred back to the wrong person, finally I hung up.

I explained to 3 different people last night, that I wanted a PROPER phone number that was LOCAL to my town and that I wanted 2 months of credit, plus the 1 month that was due to me for signing up. I have to reimburse my mother the long distance charges to her phone bill, as she is on a low, fixed income. The Vonage rep could only read off a script and said "if you would like to change your number, it will be $9.00 sir". WHAT! EXCUSE ME?!!!!
HE couldnt understand that I was not assigned a proper number! Again... "would you like to change your number now sir"?
I asked to speak with a supervisor (one that can actually be understood would be a plus). So, after 30 MNUTES of being on hold, I finally get another person who tells me... " oh, wait, im not the person you need to speak with, let me transfer you."

Then again, holding for 16:38 Yes, I now keep track Wink
Finally the person who picks up the phone, is the SAME person who just put me on hold!!!!!!!!!!!!!!! I said, "didnt I JUST speak with you?" ... She says.. "Oh I must have the wrong que sir" .

OK, so after work lastnight, I spend another HOUR of my valuable time to try to correct another Vonage error. And Im transferred, played with, given rotten attitudes, even though i was 100% polite to each person I spoke with, AND, I ended up hanging up because I couldnt do it all night. I just called here form work... again,, Im on hold for 22 minutes. CLICK. There goes my lunch break.

WHAT IS WRONG WITH YOU Vonage? WHY CANT YOU EMPLOY COMPETENT PEOPLE? PEOPLE WHO CAN COMMUNICATE AND THINK.

This service is the worst I have ever dealt with in my life.
I am going to try one more time. If I cant get anywhere, I will pursue another avenue.

[ADMIN EDIT TITLE: IN ALL CAPS AND TOO VAGUE]
View user's profile Send private message
blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue May 02, 2006 11:22 am    Post subject: Reply with quote Back to top

Here is the magic number: 732-528-2600. Call that, leave a message for Citron and you should get a call back quickly.

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
View user's profile Send private message Visit poster's website
MikeM
New Forum Member
New Forum Member


Joined: May 02, 2006
Posts: 2

PostPosted: Tue May 02, 2006 11:28 am    Post subject: Reply with quote Back to top

OK thanks. But who is Citron? What is this persons title?
View user's profile Send private message
blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue May 02, 2006 11:34 am    Post subject: Reply with quote Back to top

MikeM wrote:
OK thanks. But who is Citron? What is this persons title?

Chairman and CEO of Vonage. Trust me, leave a message and things will get done.

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New josieyk11
New Today 5
Yesterday 9
Total 99000

Who Is On Site
Visitors 113
Members 0
Total 113


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 529 Pages In The Last 60 Seconds
The Vonage VoIP Forum