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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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dconnor
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PostPosted: Thu May 11, 2006 12:36 pm    Post subject: Reply with quote Back to top

parago wrote:
I just came across a rumor...


I come across about 100 rumors a day. Smile

Can you quote your source? A Link?

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VonageTPA
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PostPosted: Thu May 11, 2006 1:12 pm    Post subject: Reply with quote Back to top

blakadher wrote:
Yes, well...I was hoping Vonage wouldn't be like most companies in certain respects. One thing that set it apart from telcos (in my mind) was that they gave the full feature set to subscribers whether they opted for the unlimited plan or the 500 minutes/month plan.


I can't think of any companies which aren't this way. Cable cos give discounts for multiple packages/services, car mechanics usually give discounts to good (frequent) customers, Dell has special tech support numbers for their fav. clients which gets them right to a live, American tech support person without going through a phone tree or an Indian script reader, even banks have ways of offering perks to their high-end clientele. I'd expect any company to treat its best customers better than the low-end, *BUT* I think they should provide similar levels of customer service. Another Voip provider currently has the option of spending $2/mo for "priority" tech support, which allows them to jump the queue. I have more of a problem with things like that than I do "free" features for higher plans. While it'd be nice for a provider to give all sorts of things away, I think most people on the 500 minute plan would rather pay the $15/mo than $17-20/mo it might require to maintain the feature.

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blakadher
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PostPosted: Thu May 11, 2006 1:27 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
I can't think of any companies which aren't this way. Cable cos give discounts for multiple packages/services, car mechanics usually give discounts to good (frequent) customers, Dell has special tech support numbers for their fav. clients which gets them right to a live, American tech support person without going through a phone tree or an Indian script reader, even banks have ways of offering perks to their high-end clientele. I'd expect any company to treat its best customers better than the low-end, *BUT* I think they should provide similar levels of customer service. Another Voip provider currently has the option of spending $2/mo for "priority" tech support, which allows them to jump the queue. I have more of a problem with things like that than I do "free" features for higher plans. While it'd be nice for a provider to give all sorts of things away, I think most people on the 500 minute plan would rather pay the $15/mo than $17-20/mo it might require to maintain the feature.

I understand what you're saying, my only point was that when I signed up the difference between the two plans was only in the number of minutes included in the plan. The feature set was the same, which was refreshing - no extra charge for voicemail or caller ID or any of the other things that a normal telco will hit you with fees for. Here's a company that gives the same feature set regardless of whether you go with the "budget" option or the "full" option - awesome. However, we have now started down the road where that is no longer the case. Is it a big deal? Not really, not in this case. I could care less about free calls to parts of Europe. If they start offering features like ACB/ACR/CB etc. only on the unlimited plan then I'll probably start to care. It'd be nice not to have to pay a $10 "fee" for those features (and for many 500 minute users it would be a fee since we don't come anywhere near using 500 minutes in a month and have no need for an unlimited calling plan other than if features are offered only on that plan). For current unlimited customers this is obviously not even an issue and any features that are added without raising the cost are essentially "free". For those who were thinking about switching to the unlimited plan it's simply an additional incentive.

BTW, this is all pure conjecture since Vonage has not announced that additional features will only be added to the unlimited plan.

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parago
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PostPosted: Thu May 11, 2006 2:20 pm    Post subject: Reply with quote Back to top

dconnor wrote:
parago wrote:
I just came across a rumor...


I come across about 100 rumors a day. Smile

Can you quote your source? A Link?


Unfortunately, I can't - that's why I registered here today to find truth. Wink Not a big fan of rumors either, you know..
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cal
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PostPosted: Fri May 12, 2006 11:02 am    Post subject: LCFA/NCFA numbers Reply with quote Back to top

How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?
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flyerhell
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Joined: May 15, 2006
Posts: 17

PostPosted: Mon May 15, 2006 11:30 am    Post subject: Re: LCFA/NCFA numbers Reply with quote Back to top

cal wrote:
How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?



Hi,
I usually go to http://vonage.com/intrates.php?lid=nav_intrates and check the numbers on the list. They list cell numbers and other "premium" numbers for different countries. I am still a little confused about why toll-free calls wouldn't be free for us?
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paulanddonnaknight
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Joined: May 07, 2005
Posts: 55
Location: Lafayette, Indiana

PostPosted: Thu May 25, 2006 3:34 pm    Post subject: Re: LCFA/NCFA numbers Reply with quote Back to top

cal wrote:
How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?
Basically:

If you call begins with anything other than: 011441 or 011442 (including international dialling code) you are going to be charged.

UK Standard Trunk Dialling code database

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paulanddonnaknight
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PostPosted: Thu May 25, 2006 3:51 pm    Post subject: Re: LCFA/NCFA numbers Reply with quote Back to top

flyerhell wrote:
Hi,
I usually go to http://vonage.com/intrates.php?lid=nav_intrates and check the numbers on the list. They list cell numbers and other "premium" numbers for different countries. I am still a little confused about why toll-free calls wouldn't be free for us?
In the UK, the standard tariff from Britain's main Telco. (British Telecom), there is no unlimited telephone service (local or otherwise).,in addition, the company that recieves calls from the special local rate or free call telephone numbers, pays for the calls (or the remainder of the cost of the call, in the case of the local rate numbers), from people in the UK, Unfortunately there is nothing in their service agreement that binds them to paying for the cost of a international call.

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luis1974
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PostPosted: Fri Jun 09, 2006 8:48 pm    Post subject: Reply with quote Back to top

Still waiting for Vonage to add free calls to the Virgin Islands!
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booma
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Joined: Apr 23, 2006
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PostPosted: Sat Jun 10, 2006 8:01 am    Post subject: Reply with quote Back to top

My understanding is that Vonage has offered free calling to countries in which they have terminating equipment. My guess is that they do not have any in the VI's and may not for a long time given the market potential versus other places that might be more lucrative.

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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