NEW! Free Calls to Europe

Posts: 2126 · Posted: Thu May 11, 2006 12:36 pm Post subject:

parago wrote:

I just came across a rumor...

I come across about 100 rumors a day. Smile

Can you quote your source? A Link?

Posts: 1715 · Posted: Thu May 11, 2006 1:12 pm Post subject:

blakadher wrote:

Yes, well...I was hoping Vonage wouldn't be like most companies in certain respects. One thing that set it apart from telcos (in my mind) was that they gave the full feature set to subscribers whether they opted for the unlimited plan or the 500 minutes/month plan.

I can't think of any companies which aren't this way. Cable cos give discounts for multiple packages/services, car mechanics usually give discounts to good (frequent) customers, Dell has special tech support numbers for their fav. clients which gets them right to a live, American tech support person without going through a phone tree or an Indian script reader, even banks have ways of offering perks to their high-end clientele. I'd expect any company to treat its best customers better than the low-end, *BUT* I think they should provide similar levels of customer service. Another VoIP provider currently has the option of spending $2/mo for "priority" tech support, which allows them to jump the queue. I have more of a problem with things like that than I do "free" features for higher plans. While it'd be nice for a provider to give all sorts of things away, I think most people on the 500 minute plan would rather pay the $15/mo than $17-20/mo it might require to maintain the feature.

Posts: 476 · Posted: Thu May 11, 2006 1:27 pm Post subject:

VonageTPA wrote:

I can't think of any companies which aren't this way. Cable cos give discounts for multiple packages/services, car mechanics usually give discounts to good (frequent) customers, Dell has special tech support numbers for their fav. clients which gets them right to a live, American tech support person without going through a phone tree or an Indian script reader, even banks have ways of offering perks to their high-end clientele. I'd expect any company to treat its best customers better than the low-end, *BUT* I think they should provide similar levels of customer service. Another VoIP provider currently has the option of spending $2/mo for "priority" tech support, which allows them to jump the queue. I have more of a problem with things like that than I do "free" features for higher plans. While it'd be nice for a provider to give all sorts of things away, I think most people on the 500 minute plan would rather pay the $15/mo than $17-20/mo it might require to maintain the feature.

I understand what you're saying, my only point was that when I signed up the difference between the two plans was only in the number of minutes included in the plan. The feature set was the same, which was refreshing - no extra charge for voicemail or caller ID or any of the other things that a normal telco will hit you with fees for. Here's a company that gives the same feature set regardless of whether you go with the "budget" option or the "full" option - awesome. However, we have now started down the road where that is no longer the case. Is it a big deal? Not really, not in this case. I could care less about free calls to parts of Europe. If they start offering features like ACB/ACR/CB etc. only on the unlimited plan then I'll probably start to care. It'd be nice not to have to pay a $10 "fee" for those features (and for many 500 minute users it would be a fee since we don't come anywhere near using 500 minutes in a month and have no need for an unlimited calling plan other than if features are offered only on that plan). For current unlimited customers this is obviously not even an issue and any features that are added without raising the cost are essentially "free". For those who were thinking about switching to the unlimited plan it's simply an additional incentive.

BTW, this is all pure conjecture since Vonage has not announced that additional features will only be added to the unlimited plan.

Posts: 2 · New Forum Member Joined: May 11, 2006 Posts: 2

dconnor wrote:

parago wrote:

I just came across a rumor...

I come across about 100 rumors a day. Smile

Can you quote your source? A Link?

Unfortunately, I can't - that's why I registered here today to find truth. Wink

Not a big fan of rumors either, you know..

Posts: 19 · Vonage Forum Associate Joined: Mar 03, 2004 Posts: 19

How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?

Posts: 17 · Vonage Forum Associate Joined: May 15, 2006 Posts: 17

cal wrote:

How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?

Hi,
I usually go to http://vonage.com/intrates.php?lid=nav_intrates and check the numbers on the list. They list cell numbers and other "premium" numbers for different countries. I am still a little confused about why toll-free calls wouldn't be free for us?

Posts: 55 · Posted: Thu May 25, 2006 3:34 pm Post subject: Re: LCFA/NCFA numbers

cal wrote:

How do I know if I am calling a chargeable number? Most of the calls I would make would be to businesses that publish numbers on their web page, usually a "toll-free" number (e.g. 0870 in the U.K.). In addition to 0845 and 0870, are there other prefixes that indicate a charge-able call?

How about cell phones. How do I avoid accidentally calling a cell phone?

Basically:

If you call begins with anything other than: 011441 or 011442 (including international dialling code) you are going to be charged.

UK Standard Trunk Dialling code database

Posts: 55 · Posted: Thu May 25, 2006 3:51 pm Post subject: Re: LCFA/NCFA numbers

flyerhell wrote:

Hi,
I usually go to http://vonage.com/intrates.php?lid=nav_intrates and check the numbers on the list. They list cell numbers and other "premium" numbers for different countries. I am still a little confused about why toll-free calls wouldn't be free for us?

In the UK, the standard tariff from Britain's main Telco. (British Telecom), there is no unlimited telephone service (local or otherwise).,in addition, the company that recieves calls from the special local rate or free call telephone numbers, pays for the calls (or the remainder of the cost of the call, in the case of the local rate numbers), from people in the UK, Unfortunately there is nothing in their service agreement that binds them to paying for the cost of a international call.

Posts: 2 · Posted: Fri Jun 09, 2006 8:48 pm Post subject:

Still waiting for vonage to add free calls to the Virgin Islands!

Posts: 170 · Posted: Sat Jun 10, 2006 8:01 am Post subject:

My understanding is that Vonage has offered free calling to countries in which they have terminating equipment. My guess is that they do not have any in the VI's and may not for a long time given the market potential versus other places that might be more lucrative.