Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
opel70
New Forum Member
New Forum Member


Joined: May 01, 2006
Posts: 7

PostPosted: Mon May 01, 2006 9:17 pm    Post subject: Another Report of Incoming Choppy Audio Reply with quote Back to top

Hello,

I posted in another topic, but I figured I would start one with all of my relavent information.

So, I have had Vonage for about 3 months now. I am in the Chicago area with Comcast as my ISP. My current Vonage setup is:

ISP -> Motorolla SB5120 modem -> Linksys WRT54GS DD-WRT 23sp1 -> Linksys WRTP54G Vonage

I have all services but Voip turned off on the Vonage router (including wireless). I have QOS defined by MAC on the firewall Linksys.

My TestYourVOIP MOS scores were 4.3 TO Boston with pacekt discards of 0.09 13.9% and 4.4 FROM Boston with no packet discards. More detail is at http://www.testyourvoip.com/details.html?id=PQMR6A

My dslreports speed test are regularly reported as 5591 DOWN and 322 UP.

As I mentioned in my other post, this problem is almost exclusively with incoming calls (I say almost because I know I shouldn't over generalize, but I can't remember ever having the problem with an outgoing call), and most regularly with incoming mobile calls (there are a few people who call from a landline that exhibit this problem). The incoming audio is very choppy, while the outgoing audio is apparently fine (according to the other person).

Most recently, we got a voicemail from a mobile caller and the voicemail audio was choppy. The voicemail prompts were not though. Isn't the voicemail recorded on the Vonage servers? If so, this would indicate, to me, a problem with their equipment, and not anything in my house.

Hopefully someone can shed some light on this issue.

Tim
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 02, 2006 6:45 pm    Post subject: Reply with quote Back to top

It's really odd given the good results on your Voip test and your good speeds. As a shot in the dark, I'd try plugging your WRTP directly into your modem (i.e., eliminate the WRT temporarilyj) and see how it works.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
opel70
New Forum Member
New Forum Member


Joined: May 01, 2006
Posts: 7

PostPosted: Tue May 02, 2006 8:53 pm    Post subject: Reply with quote Back to top

I'll give that a shot.

Though with the voicemail also being choppy, is it possible that the problem is not at my house?

Tim
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed May 03, 2006 8:48 pm    Post subject: Reply with quote Back to top

The business with the voicemail makes it even odder. I can't explain it. Your conclusion that it's outside your house seems reasonable, but I wouldn't be surprised by anything. If that voicemail file is still available, it would be interesting to get it to customer service and see what they say.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
numlock06
New Forum Member
New Forum Member


Joined: May 03, 2006
Posts: 2

PostPosted: Wed May 03, 2006 9:02 pm    Post subject: also in chicagoland area with comcast and having identical.. Reply with quote Back to top

funny thing was that service was fine up until about 2-3 weeks ago... of course my wife complained and since i do not use the phone often, i did not experience the same -- but now i have serveral times...

my scores were also great...

i added 54GS and also turned off all functions on my Vonage equipment, but the Vonage support.

i also experienced crystal clear voicemail prompts with almost unintelligible voicemail recording from a friend.

also almost always on incoming audio...

comcast or Vonage? any insight would be helpful...

Vonage tech support was not very helpful -- making me repeat the basics before they delve more into it.

i will keep you posted.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed May 03, 2006 9:10 pm    Post subject: Reply with quote Back to top

In this case I see no reason to fault Comcast.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
SuperStal2
New Forum Member
New Forum Member


Joined: May 03, 2006
Posts: 2

PostPosted: Wed May 03, 2006 9:45 pm    Post subject: Reply with quote Back to top

Hi,

I'm new to this forum but I have been experiencing a similar problem. I have been using Vonage for my home office line for over a year now and have not had any problems until recently. Just 2 weeks ago (April 20th to be exact), I was traveling and a coworker called me to tell me my voicemail was choppy and that he could barely understand the greeting. The following Monday, when I was back in the office, I noticed that about 30-40% of incoming calls had choppy audio (sounded like people were talking underwater). Additionally, more people have also told me that my voicemail greeting is choppy and incomprehensible.

I called Vonage today and spent well over an hour with customer support, having gone from Tier 1 to Tier 2 and now being directed to "Advanced Service". We discovered that calls made to me from a Vonage phone were fine, but calls made from a landline were the ones that resulted in choppy audio.

When a landline phone calls my Vonage phone and gets voicemail, the greeting will be choppy and hard to understand. From a Vonage phone the voicemail greeting is fine. When I do pick up an incoming call, I have trouble with the audio when the call is made from a landline, but not if it is made from another Vonage phone. In both those situations, the caller can hear me just fine, but I cannot hear them well.

I was told that the two issues were unrelated, but it seems to me as if the problem lies at the pont where a landline phone reaches Vonage, since the voicemail issue means that it can't be something with my hardware or internet provider. This issue seems to baffle everyone at Vonage, so not sure how quickly it will be resolved.

Comcast is my ISP, Motorola Surfboard 5100 modem, Linksys WPRT-54G2 Vonage-enabled router, zip code 60640. Anyone have any ideas as to what's going on? Vonage doesn't seem to...
View user's profile Send private message
numlock06
New Forum Member
New Forum Member


Joined: May 03, 2006
Posts: 2

PostPosted: Wed May 03, 2006 10:03 pm    Post subject: might have resolution... Reply with quote Back to top

just got off the phone with elevated support (new jersey) and he tweaked my "delay" Initial results are positive...

I will keep you posted -- 60510 is my area --

it sounds like it may be a localized Vonage issue (regional setting???)

who can say.
View user's profile Send private message
opel70
New Forum Member
New Forum Member


Joined: May 01, 2006
Posts: 7

PostPosted: Thu May 04, 2006 5:25 pm    Post subject: Reply with quote Back to top

Ok, so I called Vonage "support". After telling the rep what problem I was experiencing, he said that since the problem was not with all calls it must be a problem with the caller's phone line. Even though the problem only occurrs with incomming calls. After spending some time talking with hime and doing all of the tests he wanted to determine that my Internet connection is actually doing pretty good, he finally made a change to my account. He called the setting the "packetization" (sp?) setting and he was changing it from 30 down to 20. Whatever that means.

I have yet to test the results, so we'll see if this works. Otherwise, he said to maintain a log of times and phone numbers when we experience the problem and call the support line again. Though I don't expect that it will be much help.

Since it seems that several people noticed this problem start within the past few weeks, I wonder if Vonage made some mass setting change to lessen the load on their servers. Hoping that most people would not have problems with the change.

Just a thought.
View user's profile Send private message
opel70
New Forum Member
New Forum Member


Joined: May 01, 2006
Posts: 7

PostPosted: Thu May 04, 2006 5:28 pm    Post subject: Reply with quote Back to top

Additionally, it seems that the people responding in this post are all in the Chicago area. Maybe they made a change to something here, that wouldn't effect other areas of the country.

_________________
Tim Musa
Comcast -> Motorolla SB5120 modem -> Linksys WRT54GS DD-WRT 23sp1 -> Linksys WRTP54G Vonage
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oliviagw11
New Today 7
Yesterday 10
Total 99033

Who Is On Site
Visitors 118
Members 0
Total 118


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.839
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 466 Pages In The Last 60 Seconds
The Vonage VoIP Forum