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tplink Posted:
Im trying to add
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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
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rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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JimBob
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Joined: Feb 27, 2006
Posts: 33
Location: MidWest

PostPosted: Sun Apr 30, 2006 8:30 pm    Post subject: Comcast ~ Vonage ~ Inbound Choppy audio and dropped calls Reply with quote Back to top

For the past week and one half, 90% of calls the callers hear me just fine but the audio on my end is so choppy that I have to check the caller ID and call back using my cell phone. On the other 10% of the calls, I can't hear the caller at all and the call finally drops.

WRTP54G LinkSys BBR with 2-voice ports

Motorola SB5100 Cable modem
Downstream Value
Frequency 705000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -1 dBmV

Upstream Value
Channel ID 4
Frequency 20800000 Hz Ranged
Power Level 40 dBmV

Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4


My Results
Download 9,077,632 bps
Upload 674,600 bps
QOS 37%
RTT 47 ms
MaxPause 215 ms

I have been working with VP level engineering at Comcast and everything on their end and mine checks out. On the other hand, I am unable to get any level of help from Vonage whatsoever.

Due to the un-resolved service issues I will be porting at least one of my numbers to Comcast Digital Voice to get a true comparison of services.

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Apr 30, 2006 8:46 pm    Post subject: Reply with quote Back to top

Have you tried a test at www.testyourvoip.com ? What were the results?

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Steve Gray
Orlando, FL
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JimBob
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Joined: Feb 27, 2006
Posts: 33
Location: MidWest

PostPosted: Sun Apr 30, 2006 9:24 pm    Post subject: Test Results Reply with quote Back to top

MOS Comparison
Your MOS score against other users.
Time span: past week.

M
O
S

S
c
o
r
e
< 2.0 12%
< 3.0 12%
3.1 3%
3.2 3%
3.3 4%
3.4 4%
3.5 5%
3.6 5%
3.7 5%
3.8 7%
3.9 4%
4.0 4%
4.1 6%
4.2 7%
4.3 9%
4.4 9%

Based on more than 13000 results


MOS Analysis From You TO Boston

Media Quality MOS 3.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 31.4%
Latency 0.00 0.0%
Packet Discards 1.25 68.6%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 176 ms
Packet Discards 6.0%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 100 ms
Max: 180 ms
Burst Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 275 ms

Signaling Quality Post-Dial Delay 80 ms
Call Setup Time 90 ms
Media Delay 190 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 176 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 70 ms

Signaling Quality Post-Pickup Delay 82 ms
Call Setup Time 95 ms
Media Delay 116 ms

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JimBob
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon May 01, 2006 8:12 pm    Post subject: Reply with quote Back to top

Mighty strange. Based on those results I would have guessed that the people at the other end couldn't hear you, but you heard them fine. Your packet discards on the uplink are huge. But the problem you report is just the opposite.

I notice that you're using a wireless router. Is there a 2.4 GHz cordless phone involved here? Interference would explain the problem.

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Steve Gray
Orlando, FL
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JimBob
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Joined: Feb 27, 2006
Posts: 33
Location: MidWest

PostPosted: Tue May 02, 2006 3:09 am    Post subject: WRTP54G config Reply with quote Back to top

Mighty strange indeed. Four months ago the people at the other end couldn't hear me, but I could heard them fine. But currently the problem is just the opposite.

Six months ago my RTP300 totally died and due to Vonage being non-responsive, I had to purchase a new router at Best Buy to have any service at all. The only thing Best Buy had in stock was the WRTP54G which set me back $129.00 and I don't even use the wireless for anything.

All of our PC's are connected through a LinkSys 8-port Gigabit Workgroup Switch which is connected to the first ethernet port on the WRTP54G BBR. However all of my testing was done with one PC connected directly to the WRTP54G BBR.

We have all hard-wired telephones in our home except for the two cell phones we have to use due to the Vonage issues.

Thanks for your ideas!

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JimBob
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 02, 2006 6:52 pm    Post subject: Reply with quote Back to top

Sorry I didn't have anything more useful.

Even though your problem seems to be on the downlink, I'm concerned about all those packet discards on the uplink. I'd try plugging my computer directly into the modem and repeating the Voip test. If the situation doesn't improve, I'd have a talk with my ISP. If it does, I'd have a close look at the adapter.

You have tried re-booting everything, haven't you?

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Steve Gray
Orlando, FL
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