I called customer service and it looks like Vonage can't or won't convert a second phone line to a virtual line. I no longer use most of the minutes on the second phone line, so I was hoping that I could simply turn it into a virtual line to avoid having to tell everyone a new phone number.
So it looks like my options are to keep paying the bill for it or cancel the line altogether. I don't see why they can't simply change a phone number from one type to another.
Titus
Pepperoni Vonage Forum Master
Joined: Mar 17, 2005 Posts: 164
Location: Ann Arbor, Michigan
I called customer service and it looks like Vonage can't or won't convert a second phone line to a virtual line. I no longer use most of the minutes on the second phone line, so I was hoping that I could simply turn it into a virtual line to avoid having to tell everyone a new phone number.
So it looks like my options are to keep paying the bill for it or cancel the line altogether. I don't see why they can't simply change a phone number from one type to another.
Titus
record a message giving the new number and let it run for a couple months. everyone who calls regularly will get the new number.
If you change the phone number of that line, you have the option to keep the old number as a virtual number, either perminanty (for a 4.99/month recurring charge) or for free for 7 days (the third option is to not keep the number at all). So you can change the number on that line, keep the old number as a virtual number, and then have the line disconnected. Keep in mind that there may be a line disconnection charge.
If you change the phone number of that line, you have the option to keep the old number as a virtual number, either perminanty (for a 4.99/month recurring charge) or for free for 7 days (the third option is to not keep the number at all). So you can change the number on that line, keep the old number as a virtual number, and then have the line disconnected. Keep in mind that there may be a line disconnection charge.
I thought about doing this after I saw it on the Vonage admin interface. I will probably end up doing this, though I don't see why the Vonage technical support could not do this for me. Thanks for the information.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New malik77 New Today 1 Yesterday 3 Total 64295 Who Is On Site Visitors 142 Members 0 Total 142
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.38 Seconds and 289 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 3
Total 64295
Who Is On Site
Visitors 142
Members 0
Total 142
-0.03