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tplink Posted:
Im trying to add
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Vonage behind switch
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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Hospital Incoming call unable to connect
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TELLDOUG Posted:
I am looking for a
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louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
...

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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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3rngcircus
New Forum Member
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Joined: Apr 27, 2006
Posts: 2

PostPosted: Thu Apr 27, 2006 10:57 pm    Post subject: Surfboard SB3100: Audio dropout - occasional dropped calls Reply with quote Back to top

Hi all: had Vonage for about 2 year and finally getting around to troubleshooting the occasional dropped calls and occasional dropped audio (especially on conference calls where I'm always told that my voice is very low). The cabel modem has got to be 5 years old by now (started with @home!!)

Using the guidelines, here my info:

1. Your location - SF Bay Area
2. Your ISP name and type (cable, DSL, wireless etc) - Comcast HSI Cable
3. Upload and download speeds - 4+ Mbps down, 350 kbps up
4. Modem make and model - Motorola Surfboard SB3100
5. Type of Vonage adapter used ie RT31P2 or PAP2 - RT31P2
6. Setup of Network - Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston. - see below:

Media Quality MOS 3.7 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 43.0%
Latency 0.00 0.0%
Packet Discards 0.63 46.9%
Packet Loss 0.13 10.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 186 ms
Packet Discards 1.9%
Packet Loss 0.4%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 10 ms
Max: 49 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 141 ms
Media Delay 297 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 186 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 134 ms
Call Setup Time 137 ms
Media Delay 168 ms
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Apr 28, 2006 6:44 am    Post subject: Reply with quote Back to top

your connection isn't that good. I don't know that a modem upgrade would help, it definitely might. the sb5xxx are popular models. if you can get one for free, I would try that first. and/or you can have comcast check your connection out.
you can use pingplotter.com to find out where your loss is occuring, but your primary problem is discards, which basically means in a real time application like Voip, if packets arrive too late, they are discarded. so you're not technically losing the packets, but they're arriving too late to be used.

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3rngcircus
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Joined: Apr 27, 2006
Posts: 2

PostPosted: Fri Apr 28, 2006 11:04 am    Post subject: Update: Pingplotter results Reply with quote Back to top

Thanks so much for the reply - I always thought we had a pretty good connection based on speed. I followed your suggestion and here are the pingplotter results (nice software btw) - can you help me interpret the results and tell me if I need to call Comcast about the connection or someone else? The text report below is a bit hard to read in this format, but the problem is at step 12 - how do I trace that location? Thanks in advance!

Target Name: www.tucows.com
IP: 216.40.32.30
Date/Time: 4/28/2006 9:02:48 AM

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 1 ms [192.168.1.1]
2 9 ms 7 ms 8 ms 8 ms 8 ms 12 ms 9 ms 8 ms 7 ms 8 ms [73.64.160.1]
3 10 ms 8 ms 9 ms 8 ms 7 ms 8 ms 8 ms 19 ms 8 ms 9 ms [68.87.199.249]
4 11 ms 10 ms 10 ms 10 ms 22 ms 19 ms 10 ms 11 ms 19 ms 9 ms [68.87.226.57]
5 * 9 ms 14 ms 9 ms 9 ms 9 ms 18 ms * 11 ms 10 ms [68.87.226.105]
6 11 ms 10 ms 11 ms 20 ms 22 ms 29 ms 18 ms 18 ms 16 ms 12 ms [68.87.192.53]
7 10 ms 11 ms 12 ms 10 ms 11 ms 9 ms 9 ms 10 ms 11 ms 11 ms [68.87.192.49]
8 13 ms 12 ms * 20 ms 9 ms 10 ms 10 ms 20 ms 22 ms 14 ms [68.87.192.41]
9 11 ms 24 ms 11 ms 13 ms 12 ms 15 ms 16 ms * 14 ms 12 ms [68.87.192.37]
10 13 ms 12 ms 30 ms 13 ms 12 ms 11 ms 11 ms 14 ms 12 ms 11 ms [68.87.226.118]
11 11 ms 15 ms 15 ms 16 ms 13 ms 13 ms 15 ms 17 ms 13 ms 12 ms [12.124.35.65]
12 57 ms 54 ms 56 ms 55 ms 54 ms 54 ms 57 ms 57 ms 57 ms * tbr1-p013101.sffca.ip.att.net [12.123.13.150]
13 54 ms 57 ms 58 ms 54 ms 57 ms 61 ms 66 ms 55 ms 57 ms * tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
14 54 ms 54 ms 59 ms 53 ms 53 ms 54 ms 55 ms 54 ms 58 ms * ar13-p310.cgcil.ip.att.net [12.123.5.153]
15 64 ms 58 ms 54 ms 54 ms 61 ms 56 ms 54 ms 66 ms 59 ms * pos9-0.gwy2-tor.bb.attcanada.ca [12.125.142.6]
16 66 ms 67 ms 67 ms 68 ms 65 ms 79 ms 78 ms 76 ms 65 ms * pos8-0-0.hcap1-tor.bb.allstream.net [199.212.168.114]
17 68 ms 66 ms 66 ms 67 ms 65 ms 66 ms 65 ms 68 ms 79 ms * [216.13.89.114]
18 * * * * * * * * * * [-]
19 * * * * * * * * * * [-]
20 * * * * * * * * * * [-]
21 * * * * * * * * * * [-]


reebok wrote:
your connection isn't that good. I don't know that a modem upgrade would help, it definitely might. the sb5xxx are popular models. if you can get one for free, I would try that first. and/or you can have comcast check your connection out.
you can use pingplotter.com to find out where your loss is occuring, but your primary problem is discards, which basically means in a real time application like Voip, if packets arrive too late, they are discarded. so you're not technically losing the packets, but they're arriving too late to be used.
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Fri Apr 28, 2006 3:36 pm    Post subject: Reply with quote Back to top

You may want to read through this thread:
Comcast, outbound dropouts, questions - Resolved

I went through issues of outbound audio dropping on me randomly. The call wouldn't disconnect, but it would be embarassing when the other caller THINKS you hung up on them.

Run PingPlotter, tracing comcast.net. This ensures that their network is the only one being used.

Also, set the interval to 2.5 seconds, sample size of 4, and number of times to unlimited. You'll get a nice history of your connection via the bottom graph. You can drag the graph to the right to see previous history.

Note the things that Comcast had me do. This may avoid some of the multiple visits that were required for me.

Make note of vertical red bars in the bottom graph. If you "zoom in" on the graph (right click on the graph, set to 1 minute), and then double click on the red area, you can see where the packet loss is occuring. If it consistently drops at a certain point in the traces, that is your ammo against Comcast.

My issue was resolved with a bad line replacement in the street. I still monitor my connection with PingPlotter 24/7 just to make sure it stays that way.

Good luck.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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