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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
skrewloose
New Forum Member
New Forum Member


Joined: Apr 27, 2006
Posts: 5
Location: Ohio

PostPosted: Thu Apr 27, 2006 12:27 pm    Post subject: T1 sound quality and dropped calls. Reply with quote Back to top

Here's the skinny...

Connection: T1
Adapters: RT31P2 (11 of them)
- static ip addresses on local LAN
- QoS turned off in routers (why it would have default setting of 512kb is beyond me - manual says default should be 256).
- Firewall has traffic shaping setup for ports 10000-20000 udp ports (HIGH) - most other ports 80/443/21/25 are set to low
- Traffic maps/graphs/tests show plenty of unutilized bandwidth
- bandwidth saver set to 50k (30k = static and echos)

----- testyourvoip.com results: ----
*** OUT: ***
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 99 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 14 ms
Signaling Quality
Post-Dial Delay 47 ms
Call Setup Time 110 ms
Media Delay 203 ms

*** RETURN: ***
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 99 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 118 ms
Call Setup Time 119 ms
Media Delay 151 ms
-------- end results ---------------
With only one person on a Vonage phone, the user will get disconnected, dropped, occassions where 1 side of the conversation can't hear the other... choppy audio ... We have even had voice mails come through that sound horrid and are not understandable (that has nothing to do with my bandwidth).....
One instance was in the evening, only 1 person was left in the office for a conference call and there was issues with the call.

This is not all the time, but enough that it is hindering conversations with clients.

I have tried many different configurations with QoS, traffic shaping, routes, etc ... with little to know effect from how everything is setup right now.

Note on Support: I can't understand support! ... I have never spoke to anyone at Vonage that did not have a THICK india accent. When I ask for next level support, I should not get battled on following some manual about turn the unit on/off to a "T" before getting pushed to a hgher level.

Vonage growing faster than expected? Can't handle the throughput? Growing Pains?


Last edited by skrewloose on Tue May 02, 2006 7:00 am; edited 3 times in total
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Apr 27, 2006 8:43 pm    Post subject: Reply with quote Back to top

Please post the rest of the technical details listed in the sticky post at the top of the forum, particularly test results from www. testyourvoip.com .

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
skrewloose
New Forum Member
New Forum Member


Joined: Apr 27, 2006
Posts: 5
Location: Ohio

PostPosted: Tue May 02, 2006 6:58 am    Post subject: more info Reply with quote Back to top

MORE INFO - Traceroutes to 5 Vonage ips that the PAP adapters are connecting to (3 return unreachable):

Tracing route to 216.115.21.203 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
2 1 ms <1 ms 1 ms XXX.XXX.XXX.XXX
3 18 ms 16 ms 14 ms 68.21.237.189
4 24 ms 32 ms 23 ms bb2-g2-2-1.bcvloh.sbcglobal.net [151.164.42.50]
5 74 ms 80 ms 80 ms core1-p2-0.crcloh.sbcglobal.net [151.164.43.211]
6 41 ms 34 ms 32 ms core1-p3-0.crhnva.sbcglobal.net [151.164.240.122]
7 52 ms 64 ms 70 ms bb1-p4-0.hrndva.sbcglobal.net [151.164.191.98]
8 12 ms 26 ms 23 ms ex1-p5-0.eqabva.sbcglobal.net [151.164.191.134]
9 22 ms 19 ms 24 ms asn3561-savvis.eqabva.sbcglobal.net [151.164.89.194]
10 34 ms 48 ms 48 ms bcs1-so-0-0-0.Washington.savvis.net [208.173.52.114]
11 85 ms 80 ms 84 ms bcs1-so-4-0-0.NewYork.savvis.net [204.70.192.6]
12 21 ms 20 ms 21 ms aer1-ge-4-1.newyork.savvis.net [204.70.193.37]
13 39 ms 32 ms * aer1-ge-4-2.newyork.savvis.net [204.70.193.46]
14 204.70.151.162 reports: Destination net unreachable.

Trace complete.

=========================

Tracing route to 216.115.21.69 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
2 1 ms <1 ms 1 ms XXX.XXX.XXX.XXX
3 33 ms 32 ms 32 ms 68.21.237.189
4 71 ms 64 ms 69 ms bb2-g2-2-1.bcvloh.sbcglobal.net [151.164.42.50]
5 4 ms 4 ms 4 ms core1-p2-0.crcloh.sbcglobal.net [151.164.43.211]
6 12 ms 12 ms 33 ms core1-p3-0.crhnva.sbcglobal.net [151.164.240.122]
7 39 ms 34 ms 32 ms bb1-p4-0.hrndva.sbcglobal.net [151.164.191.98]
8 57 ms 64 ms 64 ms ex1-p5-0.eqabva.sbcglobal.net [151.164.191.134]
9 12 ms 12 ms 12 ms asn3561-savvis.eqabva.sbcglobal.net [151.164.89.194]
10 13 ms 13 ms 13 ms acr1-at-2-0-0-71.washington.savvis.net [206.24.227.45]
11 36 ms 43 ms 32 ms bcs2-so-2-0-0.NewYork.savvis.net [204.70.192.2]
12 50 ms 55 ms 68 ms bcs1-so-6-0-0.NewYork.savvis.net [204.70.192.37]
13 * 237 ms 238 ms aer1-ge-4-1.newyork.savvis.net [204.70.193.37]
14 * 204.70.151.162 reports: Destination net unreachable.

Trace complete.
===================

Tracing route to 69.59.227.110 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
2 1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
3 25 ms 20 ms 16 ms 68.21.237.189
4 62 ms 49 ms 10 ms bb2-g2-2-1.bcvloh.sbcglobal.net [151.164.42.50]
5 15 ms 16 ms 4 ms core1-p2-0.crcloh.sbcglobal.net [151.164.43.211]
6 43 ms 32 ms 19 ms core1-p3-0.crhnva.sbcglobal.net [151.164.240.122]
7 45 ms 48 ms 54 ms bb1-p4-0.hrndva.sbcglobal.net [151.164.191.98]
8 83 ms 48 ms 12 ms ex1-p11-0.eqabva.sbcglobal.net [151.164.40.49]
9 32 ms 31 ms 32 ms cpr1-ge-2-2.VirginiaEquinix.savvis.net [151.164.248.78]
10 44 ms 48 ms 56 ms bcs1-so-3-3-0.Washington.savvis.net [206.24.238.97]
11 79 ms 94 ms 95 ms bcs1-so-4-0-0.NewYork.savvis.net [204.70.192.6]
12 37 ms 40 ms 20 ms bcs2-so-2-0-0.NewYork.savvis.net [204.70.192.2]
13 52 ms * 87 ms aer1-ge-4-2.newyork.savvis.net [204.70.193.46]
14 * * 204.70.151.162 reports: Destination net unreachable.

Trace complete.
========================

Tracing route to 69.59.240.102 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
2 1 ms 1 ms 1 ms XXX.XXX.XXX.XXX
3 59 ms 48 ms 55 ms 68.21.237.189
4 71 ms 80 ms 24 ms bb2-g2-2-1.bcvloh.sbcglobal.net [151.164.42.50]
5 23 ms 4 ms 4 ms core1-p2-0.crcloh.sbcglobal.net [151.164.43.211]
6 25 ms 16 ms 25 ms core1-p3-0.crhnva.sbcglobal.net [151.164.240.122]
7 32 ms 32 ms 36 ms bb1-p4-1.hrndva.sbcglobal.net [151.164.242.70]
8 75 ms 64 ms 64 ms ex1-p11-0.eqabva.sbcglobal.net [151.164.40.49]
9 12 ms 12 ms 58 ms asn3561-savvis.eqabva.sbcglobal.net [151.164.89.194]
10 40 ms 32 ms 32 ms bcs1-so-3-3-0.Washington.savvis.net [206.24.238.97]
11 87 ms 79 ms 88 ms dcr1-so-3-0-0.Atlanta.savvis.net [204.70.192.53]
12 50 ms 75 ms 61 ms dcr1-so-1-3-0.dallas.savvis.net [204.70.192.78]
13 97 ms 107 ms 111 ms dcr2-so-2-0-0.LosAngeles.savvis.net [204.70.192.86]
14 137 ms 143 ms 143 ms aer1-vlan-100.losangeles.savvis.net [208.172.47.12]
15 72 ms 80 ms 95 ms aer1-vlan-200.losangeles.savvis.net [208.172.47.77]
16 105 ms 111 ms 127 ms 208.173.57.66
17 68 ms 69 ms 85 ms 10.40.6.10
18 74 ms 87 ms 96 ms 69.59.240.102

Trace complete.
===========================

Tracing route to 69.59.252.48 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms XXX.XXX.XXX.XXX
2 1 ms <1 ms 1 ms XXX.XXX.XXX.XXX
3 69 ms 64 ms 72 ms 68.21.237.189
4 4 ms 4 ms 4 ms bb2-g2-2-1.bcvloh.sbcglobal.net [151.164.42.50]
5 4 ms 4 ms 4 ms core1-p2-0.crcloh.sbcglobal.net [151.164.43.211]
6 36 ms 32 ms 32 ms core1-p4-0.crhnva.sbcglobal.net [151.164.41.204]
7 20 ms 12 ms 12 ms bb1-p4-1.hrndva.sbcglobal.net [151.164.242.70]
8 34 ms 22 ms 32 ms bb2-p7-0.hrndva.sbcglobal.net [151.164.243.26]
9 69 ms 64 ms 64 ms ex2-p5-0.eqabva.sbcglobal.net [151.164.191.138]
10 12 ms 12 ms 12 ms te-4-1.car4.Washington1.Level3.net [4.68.111.185]
11 26 ms 32 ms 16 ms ae-1-55.bbr1.Washington1.Level3.net [4.68.121.129]
12 60 ms 66 ms 71 ms so-3-0-0.mp2.Philadelphia1.Level3.net [64.159.0.142]
13 16 ms 16 ms 16 ms ge-11-1.hsa2.Philadelphia1.Level3.net [64.159.0.158]
14 32 ms 32 ms 34 ms VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net [4.78.147.110]
15 84 ms 79 ms 86 ms 10.50.1.14
16 20 ms 20 ms 20 ms 69.59.252.48

Trace complete.
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