sometimes when answering calls, I just get a dialtone

Posts: 3 · New Forum Member Joined: Apr 27, 2006 Posts: 3

I have been a vonage user for about a year and really had no problems until about two months ago. about 1/3 of the time when I answer the phone, I just get a dialtone. (no, these are not hang ups Smile

) I end up having to have to call the person back (thanks for caller ID). It is getting very frustrating though. Any help would be greatly appreciated. System information is below: Thanks

1. location: SW suburbs of Chicago, Illinois
2. ISP: Comcast
3. dl speed: 5MB UL: 700k or so
4. cable modem: Motorola Surfboard 4100
5. Type of Vonage adapter: RT31P2
6. Setup of Network: Motorola Surfboard 4100 CableModem---->
Vonage RT31P2 Adapter-->
LinksysWRT54GX2 wireless router -->
3 wireless PC's
7. Issue you are experiencing: described above
8. DETAILED results from www.testyour voip.com with a test call to Boston.

4.0 http://www.testyour voip.com/details.html?id=HYB17Y

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

How about your phone? If it's a 2.4 GHz cordless it could be causing "interesting" problems by interfering with your wireless router.

Posts: 3 · New Forum Member Joined: Apr 27, 2006 Posts: 3

Steve48 wrote:

How about your phone? If it's a 2.4 GHz cordless it could be causing "interesting" problems by interfering with your wireless router.

I have 5.8 Ghz. I upgraded to that immediately after getting Vonage becasuse of the wireless router getting dumped everytime I took a call/

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

So much for the easy answers. Your VoIP results are good, and the problem is intermittent, and that makes it tough. Have you tried doing a VoIP test immediately after one of these dropped call incidents takes place?

Posts: 170 · Posted: Fri Apr 28, 2006 8:49 am Post subject:

Are you sure it's not someone humming to you? Just a thought...maybe I should keep those to myself... Embarassed

Posts: 3 · New Forum Member Joined: Apr 27, 2006 Posts: 3

Steve48 wrote:

So much for the easy answers. Your VoIP results are good, and the problem is intermittent, and that makes it tough. Have you tried doing a VoIP test immediately after one of these dropped call incidents takes place?

VOIP test are fine immediately after it occurs. BTW: It is not a disconnect, because it never connects. I had it on simu-ring the other day. I tried to pick it up on my VOPI phone first, got the dial tone, instead of the call, but I was still able to pick it up on my cellphone after trying to pick it up on VOIP. SImu-ring is not the problem either, because it happens many times without simu-ring or call forwarding being utilized.