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pvn
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Joined: Apr 26, 2006
Posts: 4

PostPosted: Wed Apr 26, 2006 4:44 pm    Post subject: comcast / little rock: choppy calls, dropped calls etc Reply with quote Back to top

I have been having trouble with my Comcast/Vonage combo (in Little Rock, AR) similar to what is described in the early portions of the "comcast vs. Vonage" thread for a couple of weeks now, and they are getting progressively worse.

I am using a Linksys BEFCMU10 cable modem, with a Linksys WRT54GS router. The Cisco ATA 186 (which I've had since December of 2002) is plugged directly into the WRT54GS. Line 1 on the ATA is plugged directly into a panasonic 2-line cordless phone system. Line 2 on the Cisco ATA is a number that I ported from SBC, and I have a cable from the ATA to a splitter, and the split line goes into the panasonic 2-line system and into a wall jack, and the house wiring is physically disconnected from the Telco network (I've been disconnected from SBC since october of 2005).

I personally don't use the phone very much, but my wife does. She has been complaining of choppy voice quality for a couple of weeks, and more recently she has had dropped calls. Occasionally the party on the other end reports that her voice will disappear for a few seconds, then get "caught up" as if it were a tape being played at an increased speed. The problems seem to be the worst when I'm not home (of course), which means regular business hours.

I personally have seen dropped calls when using the phone for long (30 min+) conference calls, usually in the morning. Sometimes the line just goes dead, occasionally I get a fast busy signal.

Calls to comcast have been unhelpful so far. I have not escalated the case yet. Past dealings with Comcast have led me to try to solve issues myself first, since they will try to place blame on anything they see as non-standard (the WRT54GS, or the Vonage equipment, etc).

I have Sveasoft Talisman firmware on my WRT54GS, and have implemented QOS on that box, giving the Vonage ATA highest priority, above everything else on the network. This does not seem to have any effect. Generally when my wife is using the phone there is little other activity on the local network.

More info as noted in the "what to post when having technical trouble" thread:

*****

at 16:30 CDT today:

Testyourvoip: Your score: 3.6


Test Details

The information below explains why your call quality score (MOS) was less than perfect.
Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
3.6 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 40.2%
Latency 0.00 0.0%
Packet Discards 0.82 57.3%
Packet Loss 0.03 2.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 3.2%
Packet Loss 0.1%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 3 ms
Max: 83 ms
Signaling Quality
Post-Dial Delay 90 ms
Call Setup Time 100 ms
Media Delay 220 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 103 ms
Call Setup Time 120 ms
Media Delay 139 ms

*****

DSLreports speed test approximately 16:00 CDT today:

http://www.dslreports.com/stest?loc=3

dslreports.com speed test result on 2006-04-26 17:12:48 EST:
3690 / 169
Your download speed : 3690 kbps or 461.3 KB/sec.
That is 27.7% worse than an average user on comcast.net

Your upload speed : 169 kbps or 21.2 KB/sec.
That is 58.2% worse than an average user on comcast.net


*****

> nslookup www.vonage.com
Server: 192.168.1.1
Address: 192.168.1.1#53

Non-authoritative answer:
Name: www.vonage.com
Address: 216.115.22.200

> traceroute www.vonage.com
traceroute to www.vonage.com (216.115.22.200), 30 hops max, 40 byte packets
1 globochem (192.168.1.1) 1.270 ms 0.822 ms 0.825 ms
2 73.9.32.1 (73.9.32.1) 9.897 ms 7.629 ms 8.339 ms
3 68.87.223.213 (68.87.223.213) 8.086 ms 8.649 ms 7.748 ms
4 68.87.223.161 (68.87.223.161) 7.821 ms 7.201 ms 7.910 ms
5 68.87.223.114 (68.87.223.114) 8.236 ms 8.643 ms 8.156 ms
6 12.118.20.17 (12.118.20.17) 15.158 ms 15.032 ms 17.508 ms
7 12.123.24.202 (12.123.24.202) 41.246 ms 41.636 ms 40.900 ms
8 tbr1-cl4.wswdc.ip.att.net (12.122.10.29) 39.764 ms 43.214 ms 39.937 ms
9 tbr2-cl27.wswdc.ip.att.net (12.122.9.150) 39.619 ms 40.436 ms 40.602 ms
10 tbr2-cl15.n54ny.ip.att.net (12.122.10.53) 41.379 ms 42.059 ms 41.321 ms
11 gar1-p390.nyzny.ip.att.net (12.123.3.93) 38.623 ms 40.129 ms 39.611 ms
12 12.118.100.38 (12.118.100.3Cool 40.049 ms 39.515 ms 39.422 ms
13 10.31.3.253 (10.31.3.253) 40.104 ms 43.151 ms 42.322 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

> traceroute www.yahoo.com
traceroute: Warning: www.yahoo.com has multiple addresses; using 68.142.226.40
traceroute to www.yahoo.akadns.net (68.142.226.40), 30 hops max, 40 byte packets
1 globochem (192.168.1.1) 1.004 ms 0.835 ms 0.821 ms
2 73.9.32.1 (73.9.32.1) 7.504 ms 6.938 ms 7.980 ms
3 68.87.223.213 (68.87.223.213) 8.369 ms 7.490 ms 7.491 ms
4 68.87.223.161 (68.87.223.161) 8.301 ms 7.227 ms 7.766 ms
5 68.87.223.114 (68.87.223.114) 9.897 ms 7.105 ms 8.127 ms
6 12.125.75.149 (12.125.75.149) 15.485 ms 15.828 ms 15.961 ms
7 12.123.209.154 (12.123.209.154) 140.406 ms 155.068 ms 230.345 ms
8 tbr1-p012502.sl9mo.ip.att.net (12.122.11.97) 34.647 ms 34.042 ms 36.498 ms
9 tbr1-cl4.wswdc.ip.att.net (12.122.10.29) 34.210 ms 32.325 ms 34.425 ms
10 gar1-p300.ascva.ip.att.net (12.123.8.49) 33.053 ms 32.849 ms 33.377 ms
11 * * *
12 ge-3-1-0.p440-msr1.re1.yahoo.com (216.115.96.189) 33.509 ms ge-3-1-0.p460.msr2.re1.yahoo.com (216.115.96.193) 33.781 ms vlan260-msr2.re1.yahoo.com (216.115.96.173) 33.331 ms
13 t-2-1.bas2.re2.yahoo.com (206.190.33.93) 33.529 ms 33.249 ms t-3-1.bas1.re2.yahoo.com (206.190.33.91) 34.217 ms
14 p9.www.re2.yahoo.com (68.142.226.40) 34.692 ms 37.031 ms 34.202 ms

> traceroute www.zoom-phone.com
traceroute to www.zoom-phone.com (216.115.22.224), 30 hops max, 40 byte packets
1 globochem (192.168.1.1) 1.218 ms 0.838 ms 0.820 ms
2 73.9.32.1 (73.9.32.1) 8.388 ms 7.848 ms 8.336 ms
3 68.87.223.213 (68.87.223.213) 7.631 ms 15.725 ms 7.753 ms
4 68.87.223.161 (68.87.223.161) 8.526 ms 7.019 ms 10.768 ms
5 68.87.223.114 (68.87.223.114) 7.489 ms 17.058 ms 9.145 ms
6 12.118.20.17 (12.118.20.17) 16.302 ms 18.926 ms 15.586 ms
7 12.123.24.202 (12.123.24.202) 41.587 ms 41.552 ms 41.281 ms
8 tbr1-cl4.wswdc.ip.att.net (12.122.10.29) 42.201 ms 39.906 ms 39.148 ms
9 tbr2-cl27.wswdc.ip.att.net (12.122.9.150) 39.864 ms 41.008 ms 39.657 ms
10 tbr2-cl15.n54ny.ip.att.net (12.122.10.53) 40.677 ms 43.787 ms 41.250 ms
11 gar1-p390.nyzny.ip.att.net (12.123.3.93) 38.445 ms 40.003 ms 39.658 ms
12 12.118.100.38 (12.118.100.3Cool 39.992 ms 38.792 ms 39.510 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Apr 26, 2006 7:31 pm    Post subject: Reply with quote Back to top

Your packet discard on the uplink are high enough to explain the problem. Try removing the router temporarily and plugging your computer directly into the modem. Repeat the test and see if results are similar. If they are, then I would diagnose an ISP problem (including the modem as their responsibility).

Dealing with your ISP is, of course, another whole issue. If you have symptoms other than phone call issues, such as poor television reception, you should probably focus on them. Your upload speed looks pretty puny. Do they guarantee any better?

_________________
Steve Gray
Orlando, FL
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pvn
New Forum Member
New Forum Member


Joined: Apr 26, 2006
Posts: 4

PostPosted: Wed Apr 26, 2006 11:07 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Your packet discard on the uplink are high enough to explain the problem. Try removing the router temporarily and plugging your computer directly into the modem. Repeat the test and see if results are similar. If they are, then I would diagnose an ISP problem (including the modem as their responsibility).


Sounds good. I will try this tomorrow.

Quote:
Dealing with your ISP is, of course, another whole issue. If you have symptoms other than phone call issues, such as poor television reception, you should probably focus on them. Your upload speed looks pretty puny. Do they guarantee any better?


TV reception (both analog and digital) seems fine. Neutral

FWIW, I re-ran the speed test and the testyourvoip just now (near 23:00 local time), when the network should be somewhat less busy.

First the speed test with QOS on and then with it off (I have the QOS set to give priority to the Vonage ATA, but there was no other activity while I was running this test.

22:50 qos ON:

dslreports.com speed test result on 2006-04-26 23:50:21 EST:
3643 / 172
Your download speed : 3643 kbps or 455.4 KB/sec.
That is 27.9% worse than an average user on comcast.net

Your upload speed : 172 kbps or 21.5 KB/sec.
That is 57.2% worse than an average user on comcast.net

22:55 qos OFF:

dslreports.com speed test result on 2006-04-26 23:56:14 EST:
5937 / 170
Your download speed : 5937 kbps or 742.2 KB/sec.
That is 17.3% better than an average user on comcast.net

Your upload speed : 170 kbps or 21.3 KB/sec.
That is 57.7% worse than an average user on comcast.net

It would appear that the sveasoft Talisman is throttling my PC even when it's not necessary, since the only thing with a higher priority is the Vonage ATA and it was not in use. Neutral

=========================
=========================


testyourvoip results (QOS ON):

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.21 25.6%
Packet Loss 0.03 3.6%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 143 ms
Packet Discards 0.9%
Packet Loss 0.1%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 62 ms
Signaling Quality
Post-Dial Delay 91 ms
Call Setup Time 111 ms
Media Delay 301 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 89.7%
Latency 0.00 0.0%
Packet Discards 0.07 10.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 143 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 80 ms
Signaling Quality
Post-Pickup Delay 187 ms
Call Setup Time 163 ms
Media Delay 219 ms

*********************************************

testyourvoip, qos OFF:

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.50 46.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 32 ms
Signaling Quality
Post-Dial Delay 90 ms
Call Setup Time 100 ms
Media Delay 220 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 133 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 99 ms
Call Setup Time 100 ms
Media Delay 132 ms
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chuma
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2006
Posts: 15

PostPosted: Thu Apr 27, 2006 9:23 am    Post subject: Reply with quote Back to top

Can you post details of your QoS settings? If you're using only port-based QoS that might be your problem.

You might also try switching firmware to get better QoS support. I'm using the DD-WRT v23sp1 recent builds on my WRT54G and it throttles everything great - I can have a great Vonage call at the same time that the rest of my bandwidth is being used for BitTorrent. I'm using only MAC-based QoS with great results.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 27, 2006 9:59 am    Post subject: Reply with quote Back to top

Like Chuma, I'm using a WRT54G V4 (with HyperWRT Thibor instead of DD-WRT), and it works great using MAC priority.

I don't know a lot about Sveasoft, so I can't comment on it personally, but I have yet to see a post that said "I just switched from [DD-WRT/HyperWRT] to Sveasoft and my life got better." I have seen a number of "I just switched from Sveasoft to -DD-WRT/HyperWRT]" and my life got better, though. Draw your own conclusions from that.

Plus, DD-WRT and HyperWRT are both free, so you can always "defect" to one of the free alternatives for a while.

As far as any of the firmwares throttling your connection all the time, that has a lot to do with your upstream bandwidth setting.

http://vonage.nmhoy.net/qos.html

If you decide to try HyperWRT Thibor, here are a few tips and tricks on making it work:

http://vonage.nmhoy.net/wrt54gl.html
http://vonage.nmhoy.net/wrt54glqos.html

DD-WRT has similar setup options, though the screens are different of course. I think you'll probably see an improvement no matter which one you choose, just be sure to send the respective author a small donation once you decide which one is for you. Wink

Of course, there are no guarantees that your packet discard issue is caused by your router, and in fact it appears to be further upstream. But unlocking the full potential of your connection is never a bad thing, right? (grin)

http://vonage.nmhoy.net/packetloss.html

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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pvn
New Forum Member
New Forum Member


Joined: Apr 26, 2006
Posts: 4

PostPosted: Sat Apr 29, 2006 2:37 pm    Post subject: Reply with quote Back to top

Update:

I switched to DD-WRT and I have seen a big improvement in upload speeds, both with and without QOS enabled (I'm using MAC-based QOS, FWIW).

Download speeds are marginally better but upload speeds have improved to 300-360kbps. This is still below what I'm "expecting" based on the comcast average for upload speeds, but I'm much happier with this than with the 160-180kpbs uploads I was getting to the same test sites before (and I tested immediately before and after the firmware switch, so there was no more than about 15 minutes between the two).

I will keep testing to see if I maintain these speeds and if this eliminates my Vonage issues. Thanks for the suggestions.
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