Newb having issues setting up adapter VT1005

Posts: 9 · New Forum Member Joined: Apr 25, 2006 Posts: 9

Your location
The Woodlands TX
2. Your ISP name and type (cable, DSL, wireless etc)
Time Warner/Road Runner, cable
3. Upload and download speeds
How do I test this?
4. Modem make and model
Toshiba 60678EU
5. Type of Vonage adapter used ie RT31P2 or PAP2
VT1005
6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem----Vonage adapter-----PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
Modem not handing adapter IP address (no dial tone no internet). I can access the web interface of the adapter but it does not show an IP address and DHCP is enabled so I'm confused on why it doesn't work.
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 68.1%
Latency 0.00 0.0%
Packet Discards 0.27 31.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 148 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 32 ms

Signaling Quality Post-Dial Delay 94 ms
Call Setup Time 110 ms
Media Delay 235 ms

Posts: 2257 · Posted: Tue Apr 25, 2006 8:34 pm Post subject:

1. Try unplugging your cable modem for at least 2 minutes, preferably about 5. That will allow the Modem's registration of your MAC address to clear, and the MAC address of the new device may be recognized.

2. If that does not work, clone the MAC address of your PC to the Vonage device. However, with most Cable modems, this should not be necessary.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Your Voip results look good. Have you tried cycling power on everything, and powering up in the correct order (modem then VT1005)? Are you able to access the internet with your PC plugged in to the VT1005 LAN port?

I understand that the VT1005 is enabled as a DHCP server (right?), but is it also set to get its IP dynamically? Did you get the VT1005 from Vonage? If not, is it registered with them?

Posts: 9 · New Forum Member Joined: Apr 25, 2006 Posts: 9

Ok I've cycle powered everything and still no dice.
If that does not work, clone the MAC address of your PC to the Vonage device. However, with most Cable modems, this should not be necessary HOW DO I DO THIS?

I understand that the VT1005 is enabled as a DHCP server (right?), but is it also set to get its IP dynamically? Did you get the VT1005 from Vonage? If not, is it registered with them? THAT IS CORRECT, I ORDERED THE SERVICE ONLINE THE ADAPTER CAME A FEW DAYS LATER.

Any other ideas, please plese don't make me call support Smile

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Are you able to access the internet with your PC plugged in to the VT1005 LAN port?

Posts: 9 · New Forum Member Joined: Apr 25, 2006 Posts: 9

Steve48 wrote:

Are you able to access the internet with your PC plugged in to the VT1005 LAN port?

YES!!!!!! What should I try next?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

You're not going to like this, but I'm afraid that you're in for a session with customer support. The fact that you're getting internet service through the adapter indicates that you've got everything hooked together right and that the cabling is good. Your Voip test is also good, and the MAC should be registered since the unit came from Vonage. I don't think there's anything more that you can do. It could be that there was a screw up at Vonage and the MAC registration didn't get done right, or the adapter may be bad. Either way.....

Posts: 9 · New Forum Member Joined: Apr 25, 2006 Posts: 9

Steve48 wrote:

You're not going to like this, but I'm afraid that you're in for a session with customer support. The fact that you're getting internet service through the adapter indicates that you've got everything hooked together right and that the cabling is good. Your Voip test is also good, and the MAC should be registered since the unit came from Vonage. I don't think there's anything more that you can do. It could be that there was a screw up at Vonage and the MAC registration didn't get done right, or the adapter may be bad. Either way.....

Not sure how but now it's working!!!!!! The suggestion you made was one that I didn't try. I tried the opposite hooking the phone up with no PC and it worked, just didn't thinnk about trying it the other way as you suggested hence the username Smile

Anyway thanks for your time and help!