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DesmondVT
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Joined: Mar 18, 2004
Posts: 11

PostPosted: Mon May 24, 2004 4:03 pm    Post subject: 5-10 second silences Reply with quote Back to top

I'm having a weird problem with my Vonage service the last couple weeks. It seems during calls that I'm experiencing moments of silence. Not little "Oops, I dropped a packet" moments, but more like 5 to 10 second spans where the line is silent--even if we're both talking. Usually, I can hear the other party saying "Hello? You got cut off. Hello?", but they can't hear me until several seconds have passed.

Moto, I actually own a Siemens 2420 desk phone. I know you had a similar sound issue with your Siemens, but I am not using a cordless handset. I only use the corded handset. I'll try switching phones, but I'm doubting that's the issue.

Also, quick question. To get at the Vonage configuration console, do I plug an ethernet cable directly from my PC into the PC port on the box? What IP address do I enter? Thanks!
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DesmondVT
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Posts: 11

PostPosted: Mon May 24, 2004 4:09 pm    Post subject: Reply with quote Back to top

Just a quick follow up for further detail.
I'm running the VT1005 ATA off a NetGear WGT634U router over a wired Ethernet connection. Using DHCP. However, I was having this silence issue with a Dlink 624 router (again, wired connex) a few weeks back. The issue went away for a while, and now it's back!
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DesmondVT
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Posts: 11

PostPosted: Mon May 24, 2004 4:42 pm    Post subject: Reply with quote Back to top

Moto,

I've moved the ATA in front of the router and the dropping issue goes away. Not sure now how to handle settings, but I'll puzzle through all that next.

Here's what hte config page tells me. Is this the latest? Should be since I rebooted the ATA in the open when I moved it in front of my Netgear box

Software Version: VT20_1.1.16e
Bootrom Version: VT20_1.1.16e
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DesmondVT
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Joined: Mar 18, 2004
Posts: 11

PostPosted: Mon May 24, 2004 8:14 pm    Post subject: Reply with quote Back to top

Moto,

That makes sense. Of course, I'm on a DHCP network and I do a good bit of product testing, which means IP addresses are a bit, well, volatile. I suppose I'll need to move the entire network to static IP addresses to make port forwarding work.

OK, I know what I'm doing tonight...

Thanks for the heads up.
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DesmondVT
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Joined: Mar 18, 2004
Posts: 11

PostPosted: Tue May 25, 2004 8:10 am    Post subject: Reply with quote Back to top

Moto,

In case I haven't mentioned this before. I really appreciate how active you are on these boards. I've found your replies enormously helpful.

Best of all, the port forwarding seems to be doing the trick--at least in severely limited testing. No drop outs since I kanoodled with the router settings. I'll report back end of day after logging several hours on the phone.

Thanks again.
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DesmondVT
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Posts: 11

PostPosted: Tue May 25, 2004 7:47 pm    Post subject: Reply with quote Back to top

OK, Phone Man. The port forwarding seems to have turned the trick. Several long calls today, and not one "enforced moment of silence". What a relief.

Thank you once again!
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