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luftphoto
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PostPosted: Mon Apr 24, 2006 10:24 am    Post subject: RTP300, lights on but no DT Reply with quote Back to top

Pretty sure the telephone interface portion of my RTP300 is dead but thought I'd ask for opinions...

I have a single phone on an RTP300, networked to a WRT54G router on a 3MB DSL network. The internet connection is working normally, no issues. Power, Internet, and Phone-1 lights on the RTP300 are glowing steady and normal but there's no dialtone, no noise, nothing at all on the phone. I've tried different phones, no difference. Calling my Vonage number sounds normal as if it's connected to the network, but the phone itself doesn't ring.

I've rebooted the RTP300, reset it with the reset button, etc - no difference.

Opinions/suggestions?
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Steve48
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PostPosted: Mon Apr 24, 2006 7:26 pm    Post subject: Reply with quote Back to top

Have you checked the phone cord that you're using to connect the phones? If that's not it, then the jack on the adapter may be bad. You might try calling Vonage and having them switch ports.

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luftphoto
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PostPosted: Tue Apr 25, 2006 2:38 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Have you checked the phone cord that you're using to connect the phones? If that's not it, then the jack on the adapter may be bad. You might try calling Vonage and having them switch ports.


Yup did that. Eliminated the phone cable, and phones. Everything was solid from the get-go until the other morning then nothing.

We switched ports and had the same problem on port-2. Go figure. The RTP300 was a refurb so who knows, maybe it was flakey before. After 30 minutes talking to India they forwarded me to Vonage state-side and they're sending me a new Motorola.
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