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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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wjcohen
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Joined: Apr 23, 2006
Posts: 2

PostPosted: Sun Apr 23, 2006 5:51 pm    Post subject: Call disruptions req.cable modem resets, can't figure it out Reply with quote Back to top

Pls excuse the lack of description in the subject line but its tough to be succinct; three problems I think are interrelated and I can't figure out the root cause. First the problems:
1. phone service/cable modem mysteriously stop working dead in tracks, requiring cable modem power reboot (unplug for 30 seconds and replug). this happens every 3 days or so during day but 3-4 times at night when i'm using the PC
2. phone calls (all time) mostly transmit voice fine but go into 10 second feedback glitches where neither person on either end can understand one another (both voices sound like the parents in Charlie Brown cartoons.)
3. Internet surfing occassionally dies, with IE says "document contains no data" to pages that clearly have data.

1. I'm located in NYC, 718 area code.
2. I'm an earthlink subscriber with high speed cable modem service through Time Warner (which means neither company will help me; earthlink told me to call TW; TW said they won't support Vonage and wouldn't give me any advice because i have an unsupported Voip service and router connected to my setup)
3. I checked my upload/download speeds and they seem fine (par for the TW course) at 332 kps and 4.91 MPS respectively.
4. cable modem is RCA DCM 245 (seems old but TW won't give me a new one with my plan.)
5. Vonage adapter is the cisco ata 186 (is this out of date? i called Vonage to try to get a new one and they said many people like this model and its up to date)
6. i have the modem----->router (Netgear MR814, wireless b) and the router connecting the ata 186 and the computer. (is my setup backwards? The 186 adapter is not directly connected to the PC. Or is not having wireless g a problem?) the router connects to one laptop by cable, two laptops by wireless (but never three at the same time; rarely two.)
7. here are my test results from testyourvoip.com (this is below average for time warner.)

MOS 3.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 33.3%
Latency 0.00 0.0%
Packet Discards 1.15 66.7%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 4.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 5 ms
Max: 100 ms

Signaling Quality Post-Dial Delay 60 ms
Call Setup Time 130 ms
Media Delay 361 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 139 ms
Packet Discards 2.9%
Packet Loss 0.0%
Loss Periods Min: 80 ms
Avg: 140 ms
Max: 260 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 60 ms

Signaling Quality Post-Pickup Delay 260 ms
Call Setup Time 200 ms
Media Delay 292 ms



Myself and my wife (especially) would be very grateful for anyone who could help me troubleshoot...I"m not much of a techie! Thanks in advance.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Apr 23, 2006 7:09 pm    Post subject: Reply with quote Back to top

Your packet discards are high, and I'd guess that you have an ISP related issue. To verify, you should try plugging your PC directly into your modem and repeating the Voip test. If you get similar results, then the problem isn't related to your router or Vonage adapter, and you can go on from there.

Unfortunately, dealing with your ISP is likely to be a problem. Since they refuse to support Voip, you'll probably have to focus on other issues. The fact that your internet surfing dies is one. How about television reception? Are there issues there that you can point at?

_________________
Steve Gray
Orlando, FL
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wjcohen
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Joined: Apr 23, 2006
Posts: 2

PostPosted: Sun Apr 23, 2006 9:44 pm    Post subject: Reply with quote Back to top

eep- I plugged my connection directly into the computer and the quality went way down! (results below) I also tested my upload speed right after the last post and it had declined from 332 to 95 mps.

I live in brooklyn and i have earthlink as the isp - but the cable modem and high speed service is time warner. I don't notice any problems with the TV but that's because I use dishnetwork, not time warner!

SO I'm guessing the quality went down because I'm doing it later sunday night when its busier so this must be an ISP issue, right? (if so, its got to be time warner, right, not earthlink.) Thanks again for any advice.

RESULTS:
Media Quality MOS 1.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 16.0%
Latency 1.75 48.7%
Packet Discards 1.27 35.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1381 ms
Packet Discards 5.6%
Packet Loss 0.0%
Loss Periods Min: 40 ms
Avg: 200 ms
Max: 560 ms
Burst Loss

Jitter Min: 0 ms
Avg: 13 ms
Max: 1318 ms

Signaling Quality Post-Dial Delay 130 ms
Call Setup Time 461 ms
Media Delay 761 ms
MOS Analysis FROM Boston To You

Media Quality MOS 1.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 14.7%
Latency 1.65 42.1%
Packet Discards 1.11 28.4%
Packet Loss 0.58 14.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1381 ms
Packet Discards 5.6%
Packet Loss 2.9%
Loss Periods Min: 20 ms
Avg: 220 ms
Max: 500 ms
Burst Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 1302 ms

Signaling Quality Post-Pickup Delay 598 ms
Call Setup Time 528 ms
Media Delay 633 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Apr 24, 2006 7:19 pm    Post subject: Reply with quote Back to top

I'd say it's definitely an ISP issue, but it could be either Time Warner or Earthlink. If you're having non-internet related issues, such as poor television reception, then go to TW. Otherwise go to Earthlink. Focus on the speed issue rather than the phone issue. They may claim no responsibility for supporting Voip, but they can't very well duck the speed issue.

_________________
Steve Gray
Orlando, FL
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