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bwg
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Joined: Apr 23, 2006
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PostPosted: Sun Apr 23, 2006 12:16 pm    Post subject: Router dropping Comcast constantly Reply with quote Back to top

I need some advice badly! My Vonage router is constantly going out of sync with either/or my wifi router and/or Comcast modem. I went to Comcast and they told me to try a new modem...I did that and still the problem persists.
Then I got a Motorola router from Vonage and I still have the same problem. When I call these guys Vonage tells me Comcast is at fault and Comcast naturally blames Vonnage.
I hope someone here can help me with a solution.
tks in advance
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Apr 23, 2006 2:53 pm    Post subject: Re: Router dropping Comcast constantly Reply with quote Back to top

bwg wrote:
I need some advice badly! My Vonage router is constantly going out of sync with either/or my wifi router and/or Comcast modem. I went to Comcast and they told me to try a new modem...I did that and still the problem persists.
Then I got a Motorola router from Vonage and I still have the same problem. When I call these guys Vonage tells me Comcast is at fault and Comcast naturally blames Vonnage.
I hope someone here can help me with a solution.
tks in advance


I'm not sure I understand your comment about going out of sync with either your wifi router or your modem. Please describe the equipment you have and how you have it hooked up. It would be best if you can provide all the information listed in the sticky post at the top of the forum.

What happens if you plug your computer directly into your modem? Does it lose service periodically? If you can establish that equipment not provided by Vonage is also having problems, then it becomes a Comcast issue and you'll have the ammunition to go after them.

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Steve Gray
Orlando, FL
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bwg
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Joined: Apr 23, 2006
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PostPosted: Sun Apr 23, 2006 4:28 pm    Post subject: Vonage setup Reply with quote Back to top

1. Location Pgh, PA
2. Isp - Comcast
3. Upload - 1.52 mbps dl - 374 kbps
4. Cable Modem - Motorola SB 5101
5. Vonage router VT 2442
6. Setup Cable Modem -> Netgear MR814 -> Vonage Vt2442

Above is my setup. I really appreciate your help, however I have a feeling I may have discovered a major problem. When I was setting up the connections originally I used cables that were already present from a DSL setup. At the time I never even heard of cross over or straight through cables ( I still don't understand it but I have discovered that they exist.)
So any way I changed the cables to the colors mentioned in the setup. Man, do I feel stupid! I just assumed the cables were just all-the-same ethernet cables.

But anyway what happens is that the connection works for a while, phones ok, fax ok and internet ok. Then in an hour or so everything is gone.
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outrun
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Sun Apr 23, 2006 7:40 pm    Post subject: Reply with quote Back to top

Is your computer attached to the Netgear router?

I would suggest disconnecting everything from the network. Just connect the cable modem directly to a PC. Then run PingPlotter and trace www.comcast.net. Set the refresh to 2.5 seconds, and let it run unlimited. You can set the sample size to 4.

This will let you monitor the line 24/7 and see historically all the outages. I went through this myself a few weeks back (Comcast, outbound dropouts, questions) and found this to be the most valuable piece of software. All the red vertical bars you see on the bottom graph will be the outages. If you do see a red vertical bar, scroll the red bar to the far right of the window, set the view that graph to 60 seconds and double click on the red area. You can see where the packets are being lost and potentially see how often your modem is disconnecting.

Good luck.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Apr 24, 2006 7:15 pm    Post subject: Reply with quote Back to top

Agreed. Since you're losing internet connectivity as well as phone service, it's most likely a Comcast issue, not a Vonage issue, especially if your computer is plugged into the MR814 and not into the VT2442. By plugging your computer directly into the modem as Craig suggests, you're eliminating non-Comcast equipment.

If that test works flawlessly, then add the MR814, plug the computer into that, and re-run the test.

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Steve Gray
Orlando, FL
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