Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
bwg
New Forum Member
New Forum Member


Joined: Apr 23, 2006
Posts: 2

PostPosted: Sun Apr 23, 2006 12:16 pm    Post subject: Router dropping Comcast constantly Reply with quote Back to top

I need some advice badly! My Vonage router is constantly going out of sync with either/or my wifi router and/or Comcast modem. I went to Comcast and they told me to try a new modem...I did that and still the problem persists.
Then I got a Motorola router from Vonage and I still have the same problem. When I call these guys Vonage tells me Comcast is at fault and Comcast naturally blames Vonnage.
I hope someone here can help me with a solution.
tks in advance
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Apr 23, 2006 2:53 pm    Post subject: Re: Router dropping Comcast constantly Reply with quote Back to top

bwg wrote:
I need some advice badly! My Vonage router is constantly going out of sync with either/or my wifi router and/or Comcast modem. I went to Comcast and they told me to try a new modem...I did that and still the problem persists.
Then I got a Motorola router from Vonage and I still have the same problem. When I call these guys Vonage tells me Comcast is at fault and Comcast naturally blames Vonnage.
I hope someone here can help me with a solution.
tks in advance


I'm not sure I understand your comment about going out of sync with either your wifi router or your modem. Please describe the equipment you have and how you have it hooked up. It would be best if you can provide all the information listed in the sticky post at the top of the forum.

What happens if you plug your computer directly into your modem? Does it lose service periodically? If you can establish that equipment not provided by Vonage is also having problems, then it becomes a Comcast issue and you'll have the ammunition to go after them.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
bwg
New Forum Member
New Forum Member


Joined: Apr 23, 2006
Posts: 2

PostPosted: Sun Apr 23, 2006 4:28 pm    Post subject: Vonage setup Reply with quote Back to top

1. Location Pgh, PA
2. Isp - Comcast
3. Upload - 1.52 mbps dl - 374 kbps
4. Cable Modem - Motorola SB 5101
5. Vonage router VT 2442
6. Setup Cable Modem -> Netgear MR814 -> Vonage Vt2442

Above is my setup. I really appreciate your help, however I have a feeling I may have discovered a major problem. When I was setting up the connections originally I used cables that were already present from a DSL setup. At the time I never even heard of cross over or straight through cables ( I still don't understand it but I have discovered that they exist.)
So any way I changed the cables to the colors mentioned in the setup. Man, do I feel stupid! I just assumed the cables were just all-the-same ethernet cables.

But anyway what happens is that the connection works for a while, phones ok, fax ok and internet ok. Then in an hour or so everything is gone.
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Sun Apr 23, 2006 7:40 pm    Post subject: Reply with quote Back to top

Is your computer attached to the Netgear router?

I would suggest disconnecting everything from the network. Just connect the cable modem directly to a PC. Then run PingPlotter and trace www.comcast.net. Set the refresh to 2.5 seconds, and let it run unlimited. You can set the sample size to 4.

This will let you monitor the line 24/7 and see historically all the outages. I went through this myself a few weeks back (Comcast, outbound dropouts, questions) and found this to be the most valuable piece of software. All the red vertical bars you see on the bottom graph will be the outages. If you do see a red vertical bar, scroll the red bar to the far right of the window, set the view that graph to 60 seconds and double click on the red area. You can see where the packets are being lost and potentially see how often your modem is disconnecting.

Good luck.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Apr 24, 2006 7:15 pm    Post subject: Reply with quote Back to top

Agreed. Since you're losing internet connectivity as well as phone service, it's most likely a Comcast issue, not a Vonage issue, especially if your computer is plugged into the MR814 and not into the VT2442. By plugging your computer directly into the modem as Craig suggests, you're eliminating non-Comcast equipment.

If that test works flawlessly, then add the MR814, plug the computer into that, and re-run the test.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Damonknife
New Today 0
Yesterday 9
Total 99035

Who Is On Site
Visitors 102
Members 1
Total 103


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 433 Pages In The Last 60 Seconds
The Vonage VoIP Forum