stuck at 1 blink (power up) with Rogers - thus no ip adr

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

Hi

I have had a little more trouble with connectivity on my Rogers since using Vonage. There would be red lights on my Terrayon cable modem once every two weeks. It would correct itself eventually, but the problem has been really bad in the last month. I think the problem is on their end and once when I called with the red light, a msg on the phone stated there were network problems in Ontario.

One of the things Rogers recommends when there is problems, it to disconnect the the power in the modem, wait 15 seconds and turn it back on. Did that. The light remained blinking on send and receive. Anyway I connected the cat5 ethernet cable from the modem to directly to my network router and have had no problems surfing out.

When trying to connect my modem to the digital phone adaptor and powering up the phone adaptor, it is stuck at the first blink. It is unable to even start getting to blink 2 (obtaining ip address).

Is my Motorola digital phone adaptor having a problem, or is Rogers trying to block users from using Vonage.

I have followed the instructions exactly as the quick installation and have done both the single computer and multiple computer instructions.

Any ideas on how to fix this.

Dave

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

I'm not sure I quite understand your problem.

Can you provide more information about your equipment (e.g. model numbers)?

I use Vonage with Rogers and it works fine, so I can assure you that Rogers isn't blocking or disabling Vonage users.

What is your network setup like?

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

cBg wrote:

Can you provide more information about your equipment (e.g. model numbers)?

The Voice Terminal is is a Motorola VT1005V. What strikes me, looking at the box it came in, is that on the listing the MTA MAC ID is striked out, with a sticker "Reconditioned" next to it. This could be an adaptor they had trouble with in the past, refurbished it and sent it to me.

My Cable Modem is a Terayon. My router is a Linksys Befsr41. Both the Cable modem and router are working fine as I am able to surf if I disconnect the voice terminal and have the cat 5 cable connected directly from the Terayon to my Linksys router.

I used the instructions for connecting to a single computer, and the digital voice terminal still will not get past "1 Blink". Its stuck at power up mode.

I can assure I have the cables connected properly, as this problem has only happen since April 17 and I have had the Adaptor since late November.

cBg wrote:

I use Vonage with Rogers and it works fine, so I can assure you that Rogers isn't blocking or disabling Vonage users.

I think its probably my voice terminal going on the fritz. If other Rogers customers were having problems - I would imagine some one esle would have made a post here.

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

In your first post you mentioned that when you connect your router to your adapter, you can't even get a working connection (no IP). This would lead me to believe that your adapter is causing the problem.

If you are connecting your adapter to your router, then configure your router for QoS, putting your adapter on priority.

Have you tried using your adapter with another Internet connection?

The 'reconditioned' issue seem plausible. I only say that though because it was working before, and then all of a sudden without any changes it goes dead.

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

cBg wrote:

In your first post you mentioned that when you connect your router to your adapter, you can't even get a working connection (no IP). This would lead me to believe that your adapter is causing the problem.

That seems like the most likely problem. I will try a few more attempts before calling them.

cBg wrote:

If you are connecting your adapter to your router, then configure your router for QoS, putting your adapter on priority.

I have spend a few minutes looking for QoS that thru the administrator setup and on the web pages and can't locate that. I will keep on looking for now.

cBg wrote:

Have you tried using your adapter with another Internet connection?

On Thursday, I will be at work early and try there. Different ISP. If I still only get one blink - that rules out Rogers blocking theory for sure.

cBg wrote:

The 'reconditioned' issue seem plausible. I only say that though because it was working before, and then all of a sudden without any changes it goes dead.

The night it stopped working, it was Easter Monday and I just came back to see the dreaded red lights on Terayon modem. I left 3 days ago with the same dreaded lights on the modem. I tried to make long distance calls to my parents whenever the modem had one green light for online.

That evening, there were only brief periods when the Terrayon was indicating all was all. It would cut out when trying to dial out. I did not think much about that, as I was having problems with my internet connection at the same time.

When my Terayon finally was ok for an extended period of time, the green light was flashing at one blink on my Motorola adaptor. As I need to surf, reply to emails, I connected the cable from Terayon directly to Linksys router. This is what led me to believe perhaps Rogers was doing something on their end.

Even then, if I understand the instructions correctly, it should get past 1 blink. It does not seem to want to complete the power up phase.

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

Not sure how helpful this is, or if you've already read it:

Motorola Adapter thread

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

cBg wrote:

Not sure how helpful this is, or if you've already read it:

Motorola Adapter thread

Its interesting, but my setup is similar to the quick installation instructions. My Motorola Digital Phone adaptor is between the cable modem and my Linksys router.

When they say reset for the Motorola, I assume they mean unplug it. I have had my Motorola unplugged for a day and it still can't get two blinks.

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

cBg wrote:

Not sure how helpful this is, or if you've already read it:

Motorola Adapter thread

Actually that was helpful. When I finally called Vonage, the eventual solution was to connect the Motorola Digital Phone adapter to the router. I was not aware the adaptor could be connected outside of the router and the link you point out was the first I was aware of that.

I had thought the adaptor was going on the fritz as I made no configuration changes. It seems it was able to initialize adapter when connecting to my router

When, I got Vonage, I had problems at first with my email when getting the Motorola adaptor and I would imagine having the adaptor outside would not have effected my email.

http://www.vonage-forum.com/ftopic11549.html

The full solution to having the adapter stuck at one blink, and my experience with Vonage support to come later.

I am pleased with Vonage tech support and should have called them sooner.

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

Ah.. I wasn't entirely sure how your network was actually set up. I'm glad you got it working though.

Posts: 14 · Vonage Forum Associate Joined: Feb 22, 2006 Posts: 14

A few things were tried before I came across the way to solve this. Here is the brief solution for anyone who experiences the same problem.

If your digital phone adaptor can not get past to the stage where there is one blink, and your network is able to surf out when your router is connected directly to cable modem - connect the digital adaptor to an open port on your router. Wan on digital phone adaptor.

Have Wan from adaptor to port on router connected with power on for router, power off with adaptor. Then plug in the adaptor.

Really, this is an easier setup than the recommended way on the glossy quick installation guide instructions that comes with the router.