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malik77 Posted:
Michigan Auto
Insurance
http://www.savet
odayautoinsurance.
com/michigan-auto-
insurance At...
In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Michigan Auto Insurance
On May 28, 2012 at 03:45:36

jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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stuck at 1 blink (power up) with Rogers - thus no ip adr

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Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada

Author

Message

dambert
Vonage Forum Associate

Joined: Feb 22, 2006
Posts: 14

Posted: Thu Apr 27, 2006 9:00 pm Post subject:

Now the verbose experience.

I emailed support. Got a reply 1/2 hr later. Msg may have shown up earlier, but that's when I checked.

Excerpt from email from services at Vonage

The 1 blink sequence on the Motorola MTA/VT1005 indicates that the device is unable to get the IP address from the server. In order to troubleshoot the issue, we recommend you to ensure the following:

1.Ensure that you are using the correct power adapter model(ADP-15ZB & 12VDC, 1.25A)

2.Connect the power adapter to a different wall outlet and check for
status of the power LED.

3.Please confirm the WAN MAC Address of the device.

Emailed back. confirming the adaptor. Asking how to determine the mac adr.

Prompt reply back from Vonage.

Plugged into another outlet with same problem. Emailed them back telling them that and the mac adr.

Called them mentioning ticket number. Talked to a tech support guy who decided to hand over to senior tech support guy after we tried a few things.

After going thru the "easy installation with multiple computers " again the senior guy tech support asked that I surf out and thus have the router connected directly to my cable modem. He then said to connect my adaptor to my router and see if he could see it on his end. It immediately did 2, 3 and 4 blinks and then solid.

I was able to dial out on my phone

He mentioned he did not nothing on his end aside from watch the mac adr connect. He did no configuration work on his side.

Having the adaptor on the outside solved the problem as my router is able to allocate IP addresses.

The tech support guy has an idea why having the router on the outside fixed the problem and how the problem may have occurred. This new configuration actually gives me more flexibility as to where I can have my phone. Wish I knew about it sooner.

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