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tdaugirdas
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PostPosted: Fri Apr 21, 2006 12:55 am    Post subject: Caller ID on Avaya Magix PBX Reply with quote Back to top

I have been experimenting with a Vonage line connected to an Avaya Magix PBX. Everything works great - except Caller ID display. Maybe in 1 out of 100 calls - partial caller ID information will show up. Usually no Caller ID information displays. I have heard that Vonage lines are very "noisy" and perhaps the Magix PBX cannot correctly find the information to display. Is there any filter out there that might help clean up the signal? Does the signal need to be boosted. Routing is as follows: DSL modem to SMC Barracuda Router to Linksys RTP Router to Magix analog port. The Linksys router is supposidly loaded with the latest firmware. Calls to Vonage customer support and even higher tier support can offer no solutions. Is there anything I can try? I do have a splitter with a standard Caller ID box off the Linksys router and it captures Caller ID information with no problem.
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NateHoy
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PostPosted: Fri Apr 21, 2006 6:59 am    Post subject: Reply with quote Back to top

This is a long shot...

Some devices may be sensitive to the polarity of the phone line. If you are using a straight-through patch cable for the phone line to the Avaya, get one that reverses polarity. If you have a reversing one, get a straight through.

Quite often, 2-wire patch cables are reversing and 4-wire are straight through, but that's not a hard-and-fast rule. Look at the color of the wires going in to the RJ11 cable.

Again, this is a long shot, but some devices seem to be sensitive to this, and others do not.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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tdaugirdas
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PostPosted: Fri Apr 21, 2006 9:18 am    Post subject: Reply with quote Back to top

Wow - interesting suggestion - and one I did not think to check!! So - I did - with a polarity tester. AND - you were correct. The connection - right from the Linksys RTP 300 is in reverse polarity for tip/ring.

NOW - WHY WOULD THEY DO THAT?????

So, I made a crossing cable - and reconnected it to the Magix PBX. Made a few test calls - but still no Caller ID information. The cheapo Caller ID display on the splitter - still gets Caller ID.

At least I have the tip/ring polarity correct now.

Any other ideas of what I could try?

Thanks, Tom
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scerruti
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PostPosted: Fri Apr 21, 2006 9:24 am    Post subject: Reply with quote Back to top

Also a long shot, but you could try a caller id compatible ring booster like the Viking Electronics RG-10A. It may clean up the signal enough for the PBX.

$160-200 via Froogle.

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NateHoy
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PostPosted: Fri Apr 21, 2006 9:45 am    Post subject: Reply with quote Back to top

tdaugirdas wrote:
Wow - interesting suggestion - and one I did not think to check!! So - I did - with a polarity tester. AND - you were correct. The connection - right from the Linksys RTP 300 is in reverse polarity for tip/ring.

NOW - WHY WOULD THEY DO THAT?????

So, I made a crossing cable - and reconnected it to the Magix PBX. Made a few test calls - but still no Caller ID information. The cheapo Caller ID display on the splitter - still gets Caller ID.

At least I have the tip/ring polarity correct now.

Any other ideas of what I could try?

Thanks, Tom


Because most modern devices do not care, and most 2-wire patch cables reverse polarity anyway (and I presume that they include a reversing patch cable in the kit).

As to other solutions, nope, not I. Apparently the PBX requires a clarity of signal that the RTP300 can't provide. I know that Vonage had a bunch of fixes for Caller ID with home wiring, etc, way back when.

One thing to check - what firmware are you running on the RTP300?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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tdaugirdas
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PostPosted: Fri Apr 21, 2006 9:52 am    Post subject: Reply with quote Back to top

I will check into the ring booster idea - that may be a possible solution.

As for the firmware on the RTP 300 - I have no idea - but assume it is the latest version - because I spent a lot of time with Vonage tier 3 support - to try to get the issue solved. The RTP 300 is behind my SMC Barracuda router - so I cannot access the admin screen.
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cruggeri
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PostPosted: Fri Apr 21, 2006 9:55 am    Post subject: Reply with quote Back to top

Check your caller ID signal checking on the PBX. I dont know where this would be on your system, but for my PBX it is on the individual trunk line settings.

FSK or DTMF

Mine are set to FSK and caller ID works fine.
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NateHoy
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PostPosted: Fri Apr 21, 2006 10:08 am    Post subject: Reply with quote Back to top

tdaugirdas wrote:


As for the firmware on the RTP 300 - I have no idea - but assume it is the latest version - because I spent a lot of time with Vonage tier 3 support - to try to get the issue solved. The RTP 300 is behind my SMC Barracuda router - so I cannot access the admin screen.


Plug a computer directly into any of the LAN ports on the RTP300, temporarily, and go to http://192.168.15.1 - the firmware version is at the upper-right corner of the login screen.

If it does not read "1.00.62", then you are not on the latest, and your firewall may be blocking port 69, which is the firmware upgrade port if I recall correctly (TFTP). If it is before 1.00.55 or so, then expect caller ID problems of all kinds.

Vonage had, at one point, been adjusting voltage to solve issues with home wiring. Your problem sounds somewhat similar. But I'm not an expert in PBX.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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tdaugirdas
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PostPosted: Fri Apr 21, 2006 10:16 am    Post subject: Reply with quote Back to top

Unfortunately - that is not a setting that can be changed in the Magix PBX. All you can do is change incomming lines from loop to ground start and set delayed ring for Caller ID to register before the phones actually start to ring. I am not sure which type of Caller ID signal the PBX looks for.
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tdaugirdas
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PostPosted: Fri Apr 21, 2006 10:19 am    Post subject: Reply with quote Back to top

I have the firewall in the Barracuda not set up - because of the very issue you described - when dealing with Vonage tier 3. I will connect a laptop to the Linksys and check the firmware - but I am pretty sure it should be the latest version.

I will report back. Thanks!!
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