Outage - April 20, 2006

Posts: 23 · Vonage Forum Associate Joined: Dec 01, 2005 Posts: 23

Intermittent outage in St. Louis. I received an automatically forwarded call 40 minutes ago (3 PM Central time) and quality has been spotty for outgoing calls.

TW

Posts: 18 · Vonage Forum Associate Joined: Apr 01, 2006 Posts: 18

4:41pm Eastern - The service message just disappeared from the Vonage website. Never had a problem here in 845 (NY).

Posts: 1 · New Forum Member Joined: Apr 20, 2006 Posts: 1

Business line is dead, caller get message that it has been disconnected! I'm not out od business!

Posts: 1424 · Posted: Thu Apr 20, 2006 4:21 pm Post subject:

Yeah, I still don't have dial tone but my number is forwarding to my network unavailable number.

I called Vonage and they said my adapter was communicating with their servers and that I should have a dial tone. Unfortunately I am not there to figure out what is going on.

They did say that there was still an outage affecting incoming calls, this despite the status message being removed from the web site.

[EDIT: Fixed last sentence.]

Posts: 7 · New Forum Member Joined: Jul 07, 2005 Posts: 7

Yep, having issues here in Chicago since 2:30 pm.

Spotty service. No service at all from 2:30 pm to around 4 pm. Now service is back, but spotty, as my adapter keeps rebooting sporadically.

My dashboard has not listed any issues all afternoon. I give up on trying to call Vonage, as I just end up too frustrated.

Great service plan, features, etc... Too bad the service wasn't more reliable. I can't complain most of the time, but when they have issues, it's major.

Incoming caller received "call cannot be completed" message, knew I was having issues for min. 1-1/2 hours.

Oh well. Hopefully back up for good soon, so I can finish work. Figures I wanted to be done by 3pm today, now here I am, 4:30, with 2 hours work still!

Posts: 63 · Posted: Thu Apr 20, 2006 4:45 pm Post subject:

Not sure if I've been down outside Chicago today but my activity report shows that calls have been coming through for the whole day, so if I've been down, it has only been spotty...calls have at least been forwarded to the number i had set up.

Posts: 10 · Vonage Forum Associate Joined: Apr 26, 2006 Posts: 10

I know I am late with this post. But, yes, last Thursday (April 20) I experienced the same Vonage outage. I am in area code 678 in Atlanta. I did not think to check this site, but I am glad that I was not the only one.

People tried to call me during the outage, but they would not get a dial tone. I could call out, however. None of those incoming calls were logged in my call history either. I checked the official Vonage Web site and they showed no outages. Hmmm .. I know we were not making this up.