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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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dumbuser
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PostPosted: Thu Apr 20, 2006 10:58 am    Post subject: Will change of info cause a problem? Reply with quote Back to top

I just signed up for Vonage and filled out the LOA for porting my old number. I was reading some websites about this today and I am wondering if the following will cause me a problem.

I have just moved so the address for my Vonage account is not the same as the address where my old phone number is active. Will it be a problem that these addresses don't match?

The phone account with Verizon is under my girlfriend's name, but the Vonage account is in my name. Will it be a problem that I am trying to port a number that is currently on an account with someone else's name? I had her fill out the LOA.
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clave665
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PostPosted: Sun Apr 23, 2006 6:51 pm    Post subject: Match Reply with quote Back to top

For LNP, the Name/Address of your present carrier's billing must match that of Vonage. I'd advise you to call Vonage if you haven't gotten any emails, at least to make sure. Sundays don't present much of a wait, forget Mon. or Fri. Sometimes Vonage shows rejections that you never see.
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dumbuser
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PostPosted: Mon Apr 24, 2006 11:26 am    Post subject: Vonage says change of info not a problem Reply with quote Back to top

Following your advice, I called Vonage customer service. They told me that as long as the information I filled out on the LOA matches the information on the Verizon bill for the phone number I'm trying to port that I would be ok.

They assured me that my Vonage customer information (name and address) not matching my Verizon information will not cause a problem for the number transfer.

I guess we'll see.
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clave665
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PostPosted: Mon Apr 24, 2006 1:41 pm    Post subject: Re: Vonage says change of info not a problem Reply with quote Back to top

dumbuser wrote:

They assured me that my Vonage customer information (name and address) not matching my Verizon information will not cause a problem for the number transfer.

I guess we'll see.


OK, I assumed your Vonage and LOA info were the same. Yeh, as long as LOA/Verizon (sorry if I was vague...) info matches you should be OK. Just check every once so often to be safe (again, Sundays are good days to call....)

Good luck with the transfer!!
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