best buy and 65.00 credit to your account

Posts: 3 · New Forum Member Joined: Apr 19, 2006 Posts: 3

Hey everyone, just set up my Vonage today. So far everything works like a charm. My question is, on Best Buys website they mention Vonage will credit your account 65.00 after 90 days. Now I presume this is not automatic, there was no form in the box and anything at all. I did get a coupon number on the receipt though. I've checked all over there site but cannot seem to find the info I'm looking.
Could someone please help and share some personal experiences.
Thanks everyone

Posts: 292 · Vonage Forum Master Joined: Oct 08, 2004 Posts: 292

cctv123 wrote:

...there was no form in the box and anything at all. I did get a coupon number on the receipt though. I've checked all over there site but cannot seem to find the info I'm looking...

No kidding? Ha, good luck.

You should have bought it online using the free month link on this site.

Search this site, the retail rebates are a joke, most people never get them.

Posts: 72 · Posted: Thu Apr 20, 2006 6:50 am Post subject:

Dont you like people that post after the fact BS to make themselves feel good you did the right thing now the ? is should we buy the IPO? [PS got my rebate]

Posts: 10 · Vonage Forum Associate Joined: Feb 07, 2006 Posts: 10

cctv123 wrote:

Hey everyone, just set up my Vonage today. So far everything works like a charm. My question is, on Best Buys website they mention Vonage will credit your account 65.00 after 90 days. Now I presume this is not automatic, there was no form in the box and anything at all. I did get a coupon number on the receipt though. I've checked all over there site but cannot seem to find the info I'm looking.
Could someone please help and share some personal experiences.
Thanks everyone

Are you charged $39.99 activation fee?

Posts: 2 · New Forum Member Joined: Mar 24, 2006 Posts: 2

I called Vonage to find out how to get it,they informed me i should have got the form from the store(radio shack)I purchased it at.I returned to the store and they went online and printed it for me.I filled it out and sent it with "ups".3 months later i called to see where it was , was told its after 90 days of service then its another 6 weeks in processing then another few weeks in shipping.About 6 months after having the service i called once again to cancel my service ( i had atleast 3 conversations about this with Vonage by this time)because i felt i was misled still not having my 65 $ back.The Vonage Rep immediately credited my account with 65$, i was very pleased even though i felt i should not have had to goto this extreme.To add a note of humor,3 months later i recieved in the mail a cheque for 65$ from Vonage.

Posts: 15 · Vonage Forum Associate Joined: Feb 16, 2006 Posts: 15

This just happened to me: I bought the PAP2 kit at Best Buy, saw the signs, and I just assumed that Vonage would take care of it (after all, if they know the MAC address they know what type of device it is). Also I went to multiple Best Buys and talked to multiple salesbots and managers and none of them were aware of a rebate form or anything.

Anyways, my three months just passed and I didn't get a credit, so I sent Vonage billing a message yesterday to that effect. Today they replied positively and credited me $65. Easy as pie.

Posts: 10 · Vonage Forum Associate Joined: Feb 07, 2006 Posts: 10

chuma wrote:

This just happened to me: I bought the PAP2 kit at Best Buy, saw the signs, and I just assumed that Vonage would take care of it (after all, if they know the MAC address they know what type of device it is). Also I went to multiple Best Buys and talked to multiple salesbots and managers and none of them were aware of a rebate form or anything.

Anyways, my three months just passed and I didn't get a credit, so I sent Vonage billing a message yesterday to that effect. Today they replied positively and credited me $65. Easy as pie.

Did you pay for $39.99 activation fee when you sign up?

Posts: 15 · Vonage Forum Associate Joined: Feb 16, 2006 Posts: 15

shannon wrote:

Did you pay for $39.99 activation fee when you sign up?

Nope. Just my first month of Basic 500 service.

Posts: 2 · New Forum Member Joined: Nov 12, 2005 Posts: 2

Fantastic, I was just about to email Vonage billing re: my rebate, since the Futureshop provided no forms, no support (sales guys seemed to not know anything about the rebate other than it existsed) about getting my credit on my pap2.

I logged in to my account to get the account number, date of activation, etc and found my balance = "Current Balance: -$65.00"

Yahoo, that was so smooth, I did nothing and got my credit.

Thanks Vonage

Posts: 16 · Vonage Forum Associate Joined: Dec 15, 2005 Posts: 16

I had the $115 credit from my purchase - and it took three phone calls to Vonage, but I received the credit at about 115 days after activation.