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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Casey451
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Joined: Apr 20, 2006
Posts: 1

PostPosted: Wed Apr 19, 2006 11:48 pm    Post subject: Is this the place to come for tech support? Reply with quote Back to top

Not even hooked up yet and I already wonder if I should complete this process. Numerous forum topics are not encouraging either. Started with web site freezing at end of application. Then phone application took 45 minutes. Now I am in endless email loop with Indian tech support where they have only one answer for my 5 different questions. Their answer answers NONE of my questions.

If I ever get past India, is this the place to come for tech support? Why this "independent" place and not Vonage? Who pays "4Sight Media" to run this site? Can it be just the kindness of strangers?

Should I quit now while I'm behind?
TIA.

[ADMIN EDIT TITLE: "Indian tech support disaster" TO REFLECT THE TOPIC CONTENT]
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nmreich
Vonage Forum Associate
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Joined: Apr 19, 2006
Posts: 13

PostPosted: Wed Apr 19, 2006 11:57 pm    Post subject: Reply with quote Back to top

Some of the Indian Tech support people are in New Jersey. i work in New Jersey and yes there are a heck of a lot of Indians in Tech jobs here! Too many actually.

Indians are special; they know a ton about a very limited area. They are really super deep in one specific field.
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Apr 20, 2006 12:17 am    Post subject: Re: Is this the place to come for tech support? Reply with quote Back to top

Casey451 wrote:
Not even hooked up yet and I already wonder if I should complete this process. Numerous forum topics are not encouraging either. Started with web site freezing at end of application. Then phone application took 45 minutes. Now I am in endless email loop with Indian tech support where they have only one answer for my 5 different questions. Their answer answers NONE of my questions.

If I ever get past India, is this the place to come for tech support? Why this "independent" place and not Vonage? Who pays "4Sight Media" to run this site? Can it be just the kindness of strangers?

Should I quit now while I'm behind?
TIA.

[ADMIN EDIT TITLE: "Indian tech support disaster" TO REFLECT THE TOPIC CONTENT]


First: You really need to be more specific about your issue. Some members here just might be able to help you. Smile

Second: I off-set the servers and bandwidth cost via sales and ads, but the support here is coming from the kindness of strangers, as you suggest. Many of whom have become very good friends of mine.
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Backglass
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 01, 2006
Posts: 18

PostPosted: Thu Apr 20, 2006 8:43 am    Post subject: Re: Is this the place to come for tech support? Reply with quote Back to top

Casey451 wrote:
Not even hooked up yet and I already wonder if I should complete this process.


Well like most support forums in general, people dont seek them out to post glowingly about lack-of-problems and the wonderful experiences they had! If you were to judge Vonage entirely by the contents of this forum, I'd say RUN! Smile I worked in a tech call center for awhile and it can get very depressing. People dont call tech support to tell you how much they love your product or that it's working perfectly...it's a constant stream of problems, problems, problems!

BUT let me tell you that I have had a wonderful experience thus far. My kit showed up fast, it worked out of the box, my number just transffered succesfully, and the quality is excellent. I'm a happy camper, and I would tell you to hang in there & give it a shot.
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