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nmreich
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PostPosted: Wed Apr 19, 2006 2:15 pm    Post subject: Newbie to Vonage needs help installing routers etc. Reply with quote Back to top

I am fairly new to Vonage. I have the WRTP54G router/adapter. I also have Verizon FiOS and it comes with a D-Link router.


FiOS -> D-Link | -> Computer & LinkSys

My computer and LinkSys telephone adapters are both plugged into the Verizon D-Link router. Does it matter which port number they are plugged into?



I am having three problems:

1. I tried plugging in the LinkSys to a port in the DLink. Vonage works and I can make calls, but my internet on my computer (which is plugged into the DLink) does not work when I am on the phone. After I get off the phone for a few seconds, then I am able to browse the web.

2. Some times when I place calls the line is just silent, no "ring" sound from the headset. And sometimes I receive calls at work from my wife who is using Vonage at home and when I pick up my office phone it is blank.

3. Every so often my phone will "blank out" when I am having a conversation. This lasts about 15 seconds or so.

How to I get this resolved?

Please can someone help me?




------------------
1. Your location
Pennsylvania, USA

2. Your ISP name and type (cable, DSL, wireless etc)
Verizon Fios

3. Upload and download speeds
15M down, 2M up.

4. Modem make and model
D-Link (I don't know the model number since I am currently at work)

5. Type of Vonage adapter used ie RT31P2 or PAP2
WRTP54G

6. Setup of Network ie Modem---->Vonage Adapter-->PC
(see diagram at top of post)

7. Issue you are experiencing ie dropped calls, choppy audio etc
(detailed above)

8. DETAILED results from www.testyourvoip.com with a test call to Boston.
(I am at work and can't do this from here.)


Last edited by nmreich on Wed Apr 19, 2006 2:42 pm; edited 2 times in total
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wimberle
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PostPosted: Wed Apr 19, 2006 2:18 pm    Post subject: Reply with quote Back to top

#8 is the most important item based on the problems you describe. When you get home, run this test and post the results. I think a number of members will then be able to assist you.

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NateHoy
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PostPosted: Wed Apr 19, 2006 2:38 pm    Post subject: Reply with quote Back to top

It almost sounds like you are only allowed one device at a time to be connected.

Have you tried plugging the computer into the WRTP54G instead of directly into the D-Link?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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nmreich
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PostPosted: Wed Apr 19, 2006 2:41 pm    Post subject: Reply with quote Back to top

When I get home I'll run that test and post the results.

NateHoy,
Yes it seems like one one device at a time can function. I have not tried plugging in my computer to the LinkSys yet. I'll do that too and let you know. I was reading somewhere that the LinkSys WRTP54G has less bandwidth capability and would not be able to handle 15Mb/s download speed. Is that true?
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NateHoy
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PostPosted: Wed Apr 19, 2006 2:49 pm    Post subject: Reply with quote Back to top

It's going to be very iffy. The WRTP54G isn't exactly a router worth writing home about (I know, I have one, relegated to Vonage duty only where it does quite nicely).

But I'm not suggesting you plug it in that way permanently. Just to see if it is truly a device conflict, as I think it probably is.

From there, you'd probably want to call the ISP and ask how many devices you are allowed to plug into the router.

You may also want to check the WRTP54G to make sure you haven't turned on MAC address cloning, and cloned the MAC of your PC, which would bone things up rather badly. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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nmreich
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PostPosted: Wed Apr 19, 2006 2:57 pm    Post subject: Reply with quote Back to top

NateHoy wrote:

...you'd probably want to call the ISP and ask how many devices you are allowed to plug into the router.


Are you saying that Verizon FiOS may impose a limit of one device only for my router? Is it possible that they can enforce that? My router has 4 Ethernet plugs on it and I have one used for the computer and one for the LinkSys.

NateHoy wrote:

You may also want to check the WRTP54G to make sure you haven't turned on MAC address cloning, and cloned the MAC of your PC, which would bone things up rather badly. Wink


You know... I think I do have MAC address cloning turned ON. If it is ON, does that mean that it has cloned my computer? Should I turn MAC address cloning off then?

I wish I knew more about this tech stuff. Thanks for helping me out.

Can my computer access the LinkSys device "admin" page without me having to unplug anything, or do I need to plug my computer directly into the LinkSys to access the "admin" page?


Last edited by nmreich on Wed Apr 19, 2006 3:04 pm; edited 3 times in total
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NateHoy
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PostPosted: Wed Apr 19, 2006 3:03 pm    Post subject: Reply with quote Back to top

For the moment, you're better off plugging the computer into the WRTP54G and doing the changes that way. Then, from there, you can turn on "Remote Administration" and access the WRTP54G from the D-Link's LAN at that point.

Read up on "Scenario 1" here - http://vonage.nmhoy.net/tworouters.html


If you turned on MAC address cloning from your computer, then the router is likely cloning the MAC address of your computer.

You cannot have two devices in a single network that have the same MAC address. The poor D-Link can't tell who is who, so each MAC "asserts" itself by sending a packet, and the D-Link just talks to the most-recently-known location for that MAC address. That means traffic for BOTH devices goes to the last one that talked to the D-Link.

If it's turned on, turn it off. I'd make a decent sized wager that your problems will go away immediately.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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nmreich
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PostPosted: Wed Apr 19, 2006 3:09 pm    Post subject: Reply with quote Back to top

NateHoy wrote:

You cannot have two devices in a single network that have the same MAC address. The poor D-Link can't tell who is who, so each MAC "asserts" itself by sending a packet, and the D-Link just talks to the most-recently-known location for that MAC address. That means traffic for BOTH devices goes to the last one that talked to the D-Link.

If it's turned on, turn it off. I'd make a decent sized wager that your problems will go away immediately.


I'm going to try this when I get home from work today.

You know, if you are right I'll have to buy you a beer! I really hope that the problem is that simple. I do remember fudging around with the MAC address thing when I was on the phone with Vonage, or Verizon. I was told to use the MAC clone thingy.

What you described is exactly how it appears to me. Sometimes when I am browsing and people call me they get an error message like the phone is not available or something.
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NateHoy
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PostPosted: Wed Apr 19, 2006 3:17 pm    Post subject: Reply with quote Back to top

Beer? Did someone say beer?

MMMMMm..... Beeeeeer....



Hope that works for you. MAC address was actually my first thought, since the symptoms are EXACTLY as you described. Usually, if it was "ony one device allowed", the switch between the two devices isn't nearly as instant as you described.

But I figured "why would he have MAC address cloning turned on? He has FiOS!" I didn't even consider that you might have spoken to someone with "Enable MAC address cloning" on their script. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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nmreich
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PostPosted: Wed Apr 19, 2006 10:23 pm    Post subject: Reply with quote Back to top

Ok,

I tested my system with just my D-Link router without the Vonage router attached and here are the restuls:

MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 89 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 12 ms
Signaling Quality
Post-Dial Delay 32 ms
Call Setup Time 47 ms
Media Delay 110 ms

------------------------------------

and here are my results when I have my computer plugged into the LinkSys router:

MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.09 13.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 98 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 21 ms
Signaling Quality
Post-Dial Delay 47 ms
Call Setup Time 47 ms
Media Delay 125 ms

---------------------------------

I tried the MAC address thing but it still wouldn't let me talk at the same time as browsing the web.

Are my second results acceptable or are they slow?

What are the things that people look for in these results? What determines my quality of speech on the phone and through the router?


Last edited by nmreich on Thu Apr 20, 2006 12:00 am; edited 1 time in total
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