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dconnor Posted:
What is the main
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diazou Posted:
Hello, It's
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wimberle
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Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Wed Apr 19, 2006 1:48 pm    Post subject: Put on "hold" trying to email Customer Support LO Reply with quote Back to top

Wow, this has never happened to me in my entire life. I thought I would give CS a break and send an email support request so they could respond at their leisure. After going through the drop down lists and selecting the proper area to direct my question, I got a message that said due to a high volume of email support questions, they could not accept my email at this time.

It's either laugh or cry when you try and get support from Vonage. I'm tired of crying. LOL, LOL, LOL.............

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Apr 19, 2006 2:06 pm    Post subject: Reply with quote Back to top

Quote:
due to a high volume of email support questions, they could not accept my email at this time.


That is a classic.

Well, I guess it's off to the phone for a session with Mujibar, huh?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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wimberle
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Joined: Jan 07, 2006
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PostPosted: Wed Apr 19, 2006 2:13 pm    Post subject: Reply with quote Back to top

Actually, I can sing the praises of this fourm. I was needing to find out about my rebate. I found another post here that mentioned the www.web-rebates.com/vonage link. So, I went there and found out my rebate is approved and the check is pending. It will be interesting to know how long it will pend. LOL. But at least it was not lost and there is still hope.

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outerfire
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Apr 20, 2006 8:49 pm    Post subject: Reply with quote Back to top

Last time I emailed them about an overcharge, the reply came back essentially saying: yes we overcharged you, but call us to fix it.

So I'm not really surprised email didn't work. But the good news for me was it was finally resolved and I can go back to being happy I'm saving money
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