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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
kpj5br
New Forum Member
New Forum Member


Joined: Feb 19, 2006
Posts: 4

PostPosted: Sat Apr 15, 2006 10:36 pm    Post subject: ouch! LNP nightmare! Reply with quote Back to top

The only way I can think of to describe this is to paste this email string into this forum. This has gone on for nearly 3 months now, and I need some serious help. Any ideas? {sorry for the long thread but the this email conversation pretty much says it all}



From: Vonage DigitalVoice Customer Care
[mailto:numbertransfer@vonage.com]
Sent: Friday, April 14, 2006 12:08 PM
To: jon.p.keller@comcast.net
Subject: [vonage.com #4310654] P1/Jon Keller/Focal/ERT



Dear Jon,
I have our transfer department working on your issue right now. As
soon as I have been given any pertinent information, I will pass it
along to you.
Sincerely,
Russell Allaman
Executive Response Team


From: Jon P Keller [mailto:jon.p.keller@comcast.net]
Sent: Thursday, April 13, 2006 8:31 PM
To: numbertransfer@vonage.com
Subject: RE: [vonage.com #4310654] P1/Jon Keller/Focal/ERT




They left me a voicemail indicating that according to their records, the number was completely transferred to Vonage, and shows up in their system as a Vonage number. I saved this voicemail and can play it for you.

Jon Keller
Chief Technology Officer
Silverton Software, Inc.
email: jon@silvertonsoftware.com <mailto:jon@silvertonsoftware.com>
phone: xxx-xxx-xxxx
fax: 270-637-1102

www.silvertonsoftware.com <http://www.silvertonsoftware.com>



From: Vonage DigitalVoice Customer Care
[mailto:numbertransfer@vonage.com]
Sent: Thursday, April 13, 2006 10:00 AM
To: jon.p.keller@comcast.net
Subject: [vonage.com #4310654] P1/(Jon Keller/Focal/ERT



Dear Jon,
I just left a voicemail message for you at your home. Calling your
number from a Verizon line, I receive a message stating that this
service has been suspended. Do you know of any reason MCI would be
putting this message out on your line? Please contact them and
inquire as to why this message is there. If they state that they have
transferred the number to us, please obtain from them the confirmation
number for the transfer. If they have shut off your service for any
other reason, please advise them that it needs to be active for us to
be able to take control of the number.
Sincerely,
Russell Allaman
Executive Response Team


From: Jon P Keller [mailto:jon.p.keller@comcast.net]
Sent: Wednesday, April 12, 2006 8:45 PM
To: customercare@vonage.com
Subject: RE: [vonage.com #4310654] FW: Nightmare story



Hi Russell,

I also left you a voicemail today.

I appreciate you expediting this, I am totally unable to accept any incoming calls (other than from those on the Vonage network) at this time, and as you can imagine, this is causing pretty severe heartburn...

Jon Keller



From: Vonage DigitalVoice Customer Care [mailto:customercare@vonage.com]
Sent: Tuesday, April 11, 2006 9:49 AM
To: jon.p.keller@comcast.net
Subject: [vonage.com #4310654] FW: Nightmare story



Dear Mr. Keller,
Your account has been forwarded to my attention in regards to delays
you have been experiencing with your number transfer. From this point
forward I will be working with our transfer department until a
definitive answer is obtained. As soon as I have been given any
concrete information I will forward it to you. If you have any other
questions, comments, or concerns, please reply to this email and I
will get back to you within 24 hours.
Sincerely,
Russell Allaman
Executive Response Team


From: Vonage Customer Care [mailto:customercare@vonage.com]
Sent: Monday, April 10, 2006 8:12 PM
To: jon.p.keller@comcast.net
Subject: [vonage.com #4310654] RE: FW: Nightmare story



First let me apologize for any and all difficulties that you are having with our service and support staff. I have escalated this to our Executive Response Team and you should expect a call back within 4 business hours or first thing tomorrow morning.

Sincerely,

Jeffrey Citron


From: Jon P Keller [mailto:jon.p.keller@comcast.net]
Sent: Monday, April 10, 2006 9:37 AM
To: jeffrey.citron@vonage.com
Subject: Nightmare story



Hello Mr. Citron,

I have been attempting to deal with a nightmare of a local number portability / letter of authorization issue for 2 months now, and it is beyond "old" if you know what I mean.

I signed up with Vonage on Feb 17th of 2006, and filled out the LOA paperwork online that night. I have been getting the run-around by Vonage support (via both phone and email) for nearly two months on this.

My "legacy" carrier, MCI, claims they have never received anything from Vonage. The only thing your help desk people will tell me is "there is an issue with your LOA", wait another 10 days...and every 10 days, same answer.

I can't keep paying both MCI and Vonage, I am sure you understand that.

My phone number of record is xxx-xxx-xxxx, and my cell phone to reach me is xxx-xxx-xxxx.

If there is any last-resort step that can be taken to Remedy this, I would appreciate, I really do like the Vonage service.

Jon Keller

_________________
Jon Keller
Silverton Software, Inc.
www.silvertonsoftware.com
View user's profile Send private message Visit poster's website
dBeau
New Forum Member
New Forum Member


Joined: Apr 13, 2006
Posts: 4

PostPosted: Wed Apr 19, 2006 12:59 am    Post subject: Wow... me too Reply with quote Back to top

Your story sounds very similar to mine but a "slow motion" version. It took only a matter of days from having a working phone number
to my old carrier (Verizon) putting up a "disconnected" message an
Vonage claiming that they cant complete the transfer. All this despite
the fact that Verizon says that Vonage did complete the transfer. The
Vonage web page even says the transfer was complete. Now,
Vonage is just ignoring me.

My solution was simple. I went to the trouble of telling all my contacts
that my number has changed and then filed a complaint with the FCC
against both Verizon and Vonage. I figure in a couple of months it
will be sorted out. Meanwhile, I just consider my old number to have
been lost.

I wish you luck.
View user's profile Send private message
kpj5br
New Forum Member
New Forum Member


Joined: Feb 19, 2006
Posts: 4

PostPosted: Wed Apr 19, 2006 5:06 am    Post subject: Reply with quote Back to top

Wow, that is not encouraging dbeau....

The situation of course still has no progress...

_________________
Jon Keller
Silverton Software, Inc.
www.silvertonsoftware.com
View user's profile Send private message Visit poster's website
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