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mestriker
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PostPosted: Sat Apr 15, 2006 5:30 pm    Post subject: Vonage and satelite internet Hughesnet Reply with quote Back to top

I HAVE HUGHES NET SATELITE PROFESSIONAL . I RECENTLY ADDED Vonage, I HAVE EVERYTHING HOOKED RIGHT.
I MAKE A CALL AND I CAN HERE THEM FINE BUT THEY SAY I AM DISTORTED . CAN ANYONE HELP WITH THIS PROBLEM?
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DallasFlier
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PostPosted: Sat Apr 15, 2006 6:35 pm    Post subject: Re: vonage and satelite internet hughesnet/i need help Reply with quote Back to top

Voip over a satellite connection is marginal at best, and unworkable at worst. From an info page about HughesNet:

Quote:
The efficiency of a satellite to receive signals from your satellite dish also varies from region to region. HughesNet models 3000, 4000, 4020, and 7000 have common (best case) upload speeds between 20Kbps and 50Kbps. The newer Hughes Net 7000 (released in the winter of 2005) uses a new NOC and compression technology to produce (best case) upload speeds between 70Kbps and 100Kbps.

Vonage service at normal settings requires 90Kbps download AND upload, anything less will result in the choppy audio your callers are hearing. You can go into your Vonage dashboard and select "bandwidth saver" and try setting it to the lowest possible, which is 30Kbps. Audio quality will suffer, but the choppiness might improve. That *might* solve your problem, or at least make it less severe. Note that the info above says best case between 20 and 50Kbps, best case. 20Kbps - or anything less than 30 - will result in the choppy, distorted audio you're reporting, even on the lowest possible Vonage setting. Beyond that, there's nothing you can do.

The above is in addition to the nearly 1 second delay you'll hear while trying to carry on a conversation, as the same site notes that you should expect typical ping times in the 800 ms range.

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Conanrx
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PostPosted: Tue Jun 13, 2006 12:06 am    Post subject: Reply with quote Back to top

I had the same problem today when I made a call using my Vonage router with Hughesnet equipment, etc...

Here's the deal. To have a nice clean call where they can hear you as well as you can hear them, you need (according to Vonage) 90kbps UP speed. Hughesnet sells 2 residential plans -- the basic residential where you are sold "128kbps" off peak UP speed which translates to roughly 70-80kbps UP speed during peak hours. (It says so in their literature on the site.) The "professional" home plan claims up to 200kbps UP off peak which translates to 125kbps UP speed during peak hours. (It's also in the literature on the site.) In other words, IT SHOULD WORK JUST FINE EVEN DURING PEAK HOURS.

When I had the very same problem you described, I did a speed test and found that I was only getting 45kbps UP speed with my "200kbps professional service plan... in other words I was being ripped off for the UP speed I was paying for. That is a technical issue that HUGHESNET is responsible for. After all they advertise 125kbps UP speed during peak hours with the professional plan but I wasn't getting what I was sold. I bet your problem is similar.

It could be caused by poor dish alignment where download speed is less critical of an issue with a poorly aimed dish compared to what will happen to your UP speed when the dish isn't aligned well enough. There can be other reasons why UP speed is slower than it's supposed to be but I'd just act like the squeaky wheel and make them fix what they should to get you the service you are paying for as it is advertised. Don't let anyone there cop out to providing you less than what they claim they should be giving you on their site. After all you either paid $600 for the equipment or are paying a jacked up monthly fee for the bandwidth you need to make Vonage work.
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Conanrx
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PostPosted: Tue Jun 13, 2006 12:20 am    Post subject: Thank you DallasFlier for the explanation but.... Reply with quote Back to top

When I made the "choppy" phone call, I experienced a delay of only about 4/10ths of a second at worst. Maybe I'm lucky to be in an area with minimal lag but I found the problem to be more of a quality issue than a delay problem. I really hope I can get this problem resolved regarding the bandwidth issue.

When I first got my Vonage equipment, I devoted a day to installing it with my phone company's DSL line (before I purchased Hughesnet) but alas, their DSL was down that day. @#$%Q$% is how I feel about this horrible rural phone company. Just today, their system was experiencing MORE technical issues as no one was able to dial in regardless of what phone company they were using to call me with. I couldn't even dial an 800 number to get through to their technical support. (Not to mention exhorbitant monthly phone charges anyway.)

Perhaps they should just route all their calls through Vonage. Maybe they will make a better profit and have less problems that way. (I swear I can count on 8-10 outages per year lasting anywhere from 4 hours to 3 days.) Perhaps satellites don't go on the blink as often as Front**r Communications.

Well it's as they say, "That's country living at it's finest!"
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FlashBob
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PostPosted: Sat Jun 24, 2006 9:21 am    Post subject: The real reason VOIP doesn't work on HughesNet Reply with quote Back to top

For all you folks out there that want the real reason that Voip doesn't work on HughesNet (or StarBand or WildBlue) here goes.

The Satellite ISP's largest cost is the transponder time and power use on the satellite. They have powerful uplink capabilities from their Network Operating Center's (NOC) so send data stream's up to the satellite and then back down to the customer in the format it is sent from the internet. In the other direction the low power customer (usually 1-2 watt's) transmitter uses a lot more of the satellite power to hear, decipher and rebroadcast back to the NOC. To offset this cost and to lower the total bandwidth used by the satellite the NOC "optimizes" the incoming data stream from the various customers sending data. They use a "packet optimizing" system that optimizes all of the data stream to get the most for their money. In the optimizing process there is no priority put on Voice Packets vis a vis Data Packets...hence the often jittery voice of the downlink transmission. The end result is that the downlink voice stream can be excellent some times and REALLY poor other times...all of it depending on how busy the data circuit is at the time you are talking......hope this helps....although there really is no solution at this time until the NOC starts to offer voice packet prioritizing.
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J40Dogg
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PostPosted: Tue Jun 27, 2006 11:24 am    Post subject: Same Problems as You Reply with quote Back to top

I've lurked on this board for a while, but now I really need some help. I just ordered the HughesNet Professional plan (1.0 Mbps max down, 2000 kbps max up) and just activated Vonage the other day. I'm having the same problems as described by other users on this board. I can hear the other party, but the latency and packet loss makes the party on the other end unable to decipher my voice.

I am so new to this that I really don't know what I can do to alleviate the problem. On HughesNet's site, they say that even during peak times, the upload speeds on my plan are typically 100Kbps to 125Kbps during peak hours. This should mean that Vonage will work. How do I test my actual upload speeds? What other tests do I need to run? Right now, I set the Vonage broadband swithch to 90. Does it need to go in the opposite direction (down to 30)? Would it work if we upgraded to the faster Hughes business plans?

Unlike many other Voip users, we do not have access to a land line in the very remote parts of Colorado. So, this is the only option we have for a phone. Any and all help would be greatly appreciated.
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arcking
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PostPosted: Tue Jun 27, 2006 11:38 am    Post subject: Re: Same Problems as You Reply with quote Back to top

J40Dogg wrote:
How do I test my actual upload speeds? What other tests do I need to run?

You can use the forum's VOIP Test to test your speed and connection

J40Dogg wrote:
Right now, I set the Vonage broadband swithch to 90. Does it need to go in the opposite direction (down to 30)?

You can always try it at 30 and see if that works. The lower the number the lower the quality, but also the less strain on the connection.

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J40Dogg
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PostPosted: Tue Jun 27, 2006 1:18 pm    Post subject: Reply with quote Back to top

Thanks- I will try that test. What about the faster packages available from HughesNet? Would faster speed make any difference or would I experience the same problems?
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arcking
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PostPosted: Tue Jun 27, 2006 1:25 pm    Post subject: Reply with quote Back to top

J40Dogg wrote:
Thanks- I will try that test. What about the faster packages available from HughesNet? Would faster speed make any difference or would I experience the same problems?

I would try the test first, and see how much bandwidth you have available. If its less than recommended, then yes the other packages may help.

Some of the other members here will know more about what exactly is causing your problems. If you copy the detailed results from the Voip Test and post them here some of the others may be able to give you more assistance.

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J40Dogg
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PostPosted: Tue Jun 27, 2006 2:44 pm    Post subject: Reply with quote Back to top

Thanks arcking. I will be back out in Colorado next week and I'll run/post the results of the test.
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