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Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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rio
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I am looking for a
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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their
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Has anyone setup a
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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zmckenzie
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Joined: May 19, 2004
Posts: 4

PostPosted: Tue May 18, 2004 10:35 pm    Post subject: Vonage won't work with credit card machines Reply with quote Back to top

Mad I've been a Vonage customer for a couple of months now, and have had many small issues, but overall was impressed. However, today I was hit by the proverbial 'last straw'. I run a small business with occasional credit card transactions. Guess what, it won't work on Vonage. You call customer service, and they tell you that Vonage doesn't support credit card machines, and act like I'm stupid for wanting to use my phone line for such a menial task. I proceed to ask where that is posted on the web, or when in the sales procedure for businesses, the salesperson reveals this important tidbit, and the answer is '.........ummm.......don't know.' Since I've been Googling all day in order to find a solution, and haven't found a single entry anywhere, I thought I'd post here to let you new small businesses that are thinking of signing up to save money, think long and hard if you are willing to sacrifice using a credit card terminal to accept customer payments. And for all of you techies, I know that as long as the baud is 9600, you should be golden, but 90% of the CC machines out there run around 1200-2400; *99 doesn't help; and neither does a DSL filter.

If anyone else has run into this and found the solution, it would be greatly appreciated. As for any Vonage employees that peak at this, perhaps your sales line should include all of the things you can't do instead of conveniently skipping important information.
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plyons
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Joined: Mar 06, 2004
Posts: 110

PostPosted: Wed May 19, 2004 6:18 am    Post subject: Reply with quote Back to top

Geez... I am a little surprised that they don't work, considering the low baud rate, which should make 'em a bit more fault tolerant than fax machines.

Have you tried changing the codec used (bandwith saver)???
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zmckenzie
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PostPosted: Wed May 19, 2004 9:51 am    Post subject: Reply with quote Back to top

Yes, I did fool with the bandwidth saver. I always leave it on 90kbps(highest quality), but I changed it to normal and high settings both just to see if it would change the call quality enough to allow the call.

I'm with you, I thought the slower the baud rate, the easier Vonage would have transmitting data, but apparantly that's not the case. Most credit card machines adjust between 300 and 1200 baud, which, guess what, neither work. I think the most telling clue that it won't work is given when you call customer care, and all they say is that they don't support credit card machines. That is code for: 'somebody smarter than me has tested it, and knows why credit card machines won't work, and has told all of the front line people just to say Vonage doesn't support credit card machines.'

Oh well, Vonage is still a good deal for saving money on voice calls, it just hasn't made it to the perfect solution status to replace the Ma Bells.
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BobK
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PostPosted: Wed May 19, 2004 10:58 am    Post subject: Reply with quote Back to top

Low cost machines such as cheap fax machines, cc machines and a slew of others are using soft modems to cut costs.

Vonage clearly states a soft modem will not work, as a matter of fact alot of the manufactuers are putting disclamers in thier documentation that thier equipment won't work with digital phone systems.
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zmckenzie
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PostPosted: Wed May 19, 2004 11:27 am    Post subject: Reply with quote Back to top

BobK wrote:
Vonage clearly states a soft modem will not work, as a matter of fact alot of the manufactuers are putting disclamers in thier documentation that thier equipment won't work with digital phone systems.


I disagree. Not with the fact that a softmodem won't work, but that Vonage clearly states this fact. In fact, the only data call related section on their website states "In our product testing, we have never encountered any fax machine that did not perform as it should over the Vonage network."

Unless a guy comes to this forum, or hits one of many others that are out there, he will never know that some of his data calls won't go through.

However, in this case, the soft modem is not the issue. Most credit card machines, including mine, don't use a soft modem. So thanks for playing, next....
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strange_69
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Joined: Mar 07, 2004
Posts: 188

PostPosted: Wed May 19, 2004 12:27 pm    Post subject: Reply with quote Back to top

I know that you've said that you have already tried a DSL Filter but, I've had good luck using a Radio Shack DSL Filter with my Tivo, you might try a different brand of filter and see it that works. Maybe try the filter at different locations along your set-up. Also, I have heard that having CS change your packetization from 20 to 10 helps. If you do find something that works, please let us know since all of us that have equipment with modems are kinda in the same boat.
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faffap1974
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PostPosted: Wed May 19, 2004 1:05 pm    Post subject: Reply with quote Back to top

Can anybody tell me when Vonage and Directv will be supported by each other. I have two Directv with Tivo receivers and I got the Vonage service last weekend. I tried ot hook it up and it didn't work - then I read about all the dialing prefixes - ",#019", ",#034", and "*99". All of them worked once and not again. I am about to return the Vonage phone adaptor and wait till Vonage supports Directv. Any ideas.

thanks Mad
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Durp
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Location: Houston, TX

PostPosted: Thu May 20, 2004 7:57 am    Post subject: Reply with quote Back to top

I have 2 credit card machines that work on Vonage with very few problems. One is a Nurit 2085, and the other is a e-counter 4000. The only problem I ever had is on one weekend we had over 100 credit card sales and I could not batch with out getting an error. I had to take the machine to a friends house and use a normal phone line to batch, but with our normal 10-20 transactions a day Vonage has no problem handling the batch. As far as individual transactions go I have never had a problem getting them to go through Vonage.

As far a Tivo goes, I have never got my Directv Tivo to work on Vonage. Had to take it to a friends to update the software.
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BobK
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Joined: Mar 10, 2004
Posts: 50

PostPosted: Thu May 20, 2004 8:25 am    Post subject: Reply with quote Back to top

I will not respond to a aHole
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ckoehncke
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Joined: Jan 31, 2004
Posts: 104

PostPosted: Thu May 20, 2004 11:58 am    Post subject: Reply with quote Back to top

As you might have guessed, you may simply be SOL in trying to get your specific credit card reader to work with your authorization partner.

For future posters, FAX and DATA modems are fundamentally two separate animals in terms of how they operate. Luckily the DSP on the modem (whether software or hardware based) can change it's personality to accomodate FAX and DATA transmissions.

Many credit card transactions continue to operate over X.25 networks while elderly do the job quite well. Unfortunately X.25 expects specific framing and I suspect your reader may be stuck in a re-transmit mode.

Finally, to speed transactions, credit card readers along with the host generally use "fast connect". In easy terms, as the modem speed is quite slow - it doesn't spend any time trying to negotiate error correction and transmission speed. Rather it connects and immediately sends it's connection and data load. I suspect again some fault trying to have Voip deal with this as well.

While this info is unfortunately not helpful to solving the problem, insightful perhaps to understanding why it's happening.
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