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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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BerettaMan
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Joined: Apr 13, 2006
Posts: 8

PostPosted: Thu Apr 13, 2006 8:55 pm    Post subject: WRTP54G static only on ALARM system Reply with quote Back to top

Okay, So I've searched and read through the posts, but can't find enough info to help me.

I just switched from TimeWarner Digital Cable (VOIP) to Vonage about 2 months ago. I've had CPI(DCS hardware and monitored) alarm for well over 2 years on the cable companies Voip. No problems there.

When I tested the alarm with Vonage and CPI I get so much static that they can not hear me. In some cases they can't even control the alarm panel enough to get their voice through.
When I am on regular voice conversations I hear NO static.

Now here's the more interesting part. My neighbor has Vonage and CPI, but has no problem. I have the WRTP54G while he has the PAP2. While CPI tech was here, my neighbor graciously brought over his PAP2 unit and we tested my alarm with his PAP2. Everything worked fine. CPI also ran several tests prior to using his unit, replacing Speaker systems and Voice Activation Control modules.

With a definitive test of everything the same except the WRTP54G(doesn't work) and PAP2(does work), just to make sure. Also, both are using the same firmware (1.00.60)

I'm sure the above is confusing, but I'm convinced there is something defective with the WRTP54G related to how my alarm wants to connect to it. (I should also not that CPI installed the alarm system in a new construction with structure wiring)

So who and how do I convince whomever to try replacing my WRTP54G? I'm assuming this is a Linksys issue? Any opinions?


Has anyone else observed this behavior?

Thanks so much for the assistance!
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Apr 13, 2006 9:08 pm    Post subject: Reply with quote Back to top

Are you sure that the test conditions are exactly the same? How did you connect the PAP2 to your house wiring and how are you doing it with the WRTP54G?

By the way, if the firmware for the two units is the same number, it's strictly a coincidence. The PAP2 and WRTP54G are completely different and would not use similar firmware.

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Steve Gray
Orlando, FL
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BerettaMan
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PostPosted: Thu Apr 13, 2006 10:18 pm    Post subject: Reply with quote Back to top

I can't think of what wasn't the same.
The steps were this:
We disconnected all network connections.
Shutdown the cable modem and router.
Connect Phone line to PhonePort#1. (Phone went into structured wiring distribution box).

Power up Cable Modem, then Router/Phone Adapter.
Wait for Adapter to register with Vonage.
Hit "Medical" buttons to activate alarm. (CPI Tech present)

WRTP54G Static so strong you can hardly make out what monitoring person is saying.
PAP2 crystal clear.
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BerettaMan
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PostPosted: Fri Apr 14, 2006 11:56 am    Post subject: Reply with quote Back to top

One major correction. The neighbor's adapter is a RTP300. NOT a PAP2.
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Steve48
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PostPosted: Fri Apr 14, 2006 8:25 pm    Post subject: Reply with quote Back to top

Ah, that explains the firmware issue. The WRTP54G and the RTP300 are essentially the same except for the wireless feature.

You say that the "phone went into structured wiring distribution box". I'm not sure exactly what you mean there. How was the connection made? Was the connection made the same way with the two adapters? Is your Vonage adapter still hooked in? If so, are calls not involving the alarm clear and noise free?

I don't suppose the neighbor would be amenable to trying it one more time?

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BerettaMan
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PostPosted: Sat Apr 15, 2006 5:36 am    Post subject: Reply with quote Back to top

The structured wiring:
My house is roughly 2 years old. The method used to wire for Cable/phone/data is to pull all the wires to one central closet.

The connections for either of the units is made EXACTLY like this:
CableModem -ethernet->LinksysAdapterWanPort-PhonePort1->USTec(UX-226)Input->DCS Alarm Panel.
The USTec(UX-226) is the distribution box. 1 phone line in to distribute to the house. There's link to it here: http://www.ustecnet.com/support/manuals/UStec_Product_Guide_07-01.pdf But for the most part this the RJ-31X interface to allow the alarm to work.

I'm sure my neighbor would help. I'm even trying to convince a co-worker that has a WRTP54G to do a test. (He's just not always very nice).

But I did speak with Linksys last night. They are willing to send me a replacement through RMA. So worst case I'll have a new one to test in 3-5 days.
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Steve48
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PostPosted: Sat Apr 15, 2006 3:49 pm    Post subject: Reply with quote Back to top

It sounds like a standard modern setup. And it sounds like you know what you're doing. As a shot in the dark, you might want to check the polarity of the voltage that's getting on to the alarm circuit input from the Vonage adapter. There's been some talk of issues there, and the RTP300 could differ from the WRTP54G in that respect.

Let us know how the new unit works out.

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BerettaMan
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PostPosted: Wed Apr 19, 2006 7:11 am    Post subject: Reply with quote Back to top

Thanks for the vote of confidence.
I bought one of those line testers at Radio Shack. Both the WRT54G and RTP300 units have reversed polarity at their ports.
The rma unit should show up hopefully today or tomorrow.
I'll post an update once I get everything transferred and tested.
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BerettaMan
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PostPosted: Fri Apr 21, 2006 8:45 am    Post subject: Reply with quote Back to top

Got the RMAd unit. And got the new device registered through customer support at Vonage. I gave the unit a couple of hours (1 to let the firmware get updated as it came with 1.00.55, and 2 so I could do this all with my night minutes on the cell phone).
The new device was tested with the alarm company the next afternoon.
The test was successful. The audio quality was very loud and clear.

One thing to note was that when I started the experiments both devices had 1.00.60 firmware, but it appears that the 1.00.62 firmware was being pushed out around the same time. Both the RTP300 and the new WRTP54G are currently at 1.00.62 now. Not that its related just something to note.

Anyway thanks for the advice. It was a good exercise in troubleshooting. Hopefully this will help some others with similar issues.
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joephil
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PostPosted: Wed Apr 26, 2006 7:51 pm    Post subject: WRTP54G and dropped calls with CPI Reply with quote Back to top

Hey BerettaMan,

I was reading your post and I have a similar setup, but different issue. I have TimeWarner Cable(thru Earthlink)+CPI+Vonage and we've been having dropped calls since installation, but they've been getting more frequent..2-3 a day. We were getting dropped calls before CPI tapped ito the phone jack. I also have a 2.4GHz cordless phone.

I have a Linksys WRTP54G wireless and PhoneJack#1 is plugged into the wall unit to light my home telephones(demarc box is properly unplugged). CPI is monitoring my line from the same walljack the router is plugged into.

The test results seem fine, but this seems to happen during the daylight hours. Any ideas(other than test during the day and see if the results vary to the slow extreme)?

Test results from testyour Voip:
Test Details 8:pm 4/26/2006
MOS Analysis From You TO Boston
Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.24 29.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 110 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter Min: 0 ms
Avg: 2 ms
Max: 32 ms

Signaling Quality Post-Dial Delay 80 ms
Call Setup Time 90 ms
Media Delay 230 ms

MOS Analysis FROM Boston To You
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 110 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 0 ms
Max: 30 ms
Signaling Quality Post-Pickup Delay 126 ms
Call Setup Time 115 ms
Media Delay 160 ms
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