Comcast to Vonage - Terminals on House

Posts: 4 · New Forum Member Joined: Apr 13, 2006 Posts: 4

Ok -
I currently have Comcast Voip. I am moving to Vonage. Comcast installed a box on the outside of my house. I need to know what needs to be done to bypass their Voip box so I can use the phone jacks in my house for Vonage.

What I See:

The Comcast Box Says ARRIS on the outside. Cable runs into the box on the right and out of the box on the left. Do I need to pull the cable out and connect them together to bypass the box or should I leave the cable alone?

The Comcast Box has a jumper of telephone line ran to it from the regular telephone interface box and inside the Comcast box this jumper has a blue wire connected to the red terminal and a white/blue (one wire) wire connected to the green terminal. Should I disconnect this jumper and what do I do with the two open wires?

The Regular Telephone Box says Telephone Network Interface.
It has the jumper running into it from the Comcast Box. It looks like
all of the blue wires inside this box - including the one coming in from the jumper are clipped together and then they lead to the cable that runs out of the box and into the house. The same is true with the white/blue wire that comes in from the jumper. There are 8 terminals (screws) in this box in pairs of 4. The 4 terminals at the top of the box have no wires connected. The 4 terminals at the bottom of the box have two on the left which are green and two on the right which are red. The wires connected to these terminals are white on the left (green terminals) and orange (red terminals).

Any help in directing me on this hardwire installation is appreciated.

Thank You,
Patrick

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

"It has the jumper running into it from the Comcast Box"

That jumper should just be a rj11 plug. If that's the case, disconnect it. There should be no jumpers connected inside the Telephone network box.

You could use a multimeter and check the jacks. But all you should have to do is connect any jack to the ATA from Vonage.

I'd plaster warning signs inside the telephone network box. There should be a jumper from the phone company somewhere inside the box too. You do NOT want anyone connecting things inside the box

Posts: 4 · New Forum Member Joined: Apr 13, 2006 Posts: 4

Outerfire,

Thanks for the information. It's not an RJ11 - it's just those stands I mentioned - one blue and one white/blue. I'll try disconnecting them from the comcast side and pluging in my Vonage ata to a phone plug in the house.

Thanks for your time and for the information!

Patrick

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

Oh sorry about the RJ11s

I guess that's what I get for thinking there was more uniformity across the board. (One should know better)

Anyway, that's beside the point. There will be two wire sets to avoid. The one coming across from the Comcast box, and the other one set is from the phone company. They probably come up from the bottom of the box or in from conduit. Keep those two sets away from the wires going into the house and everything will be good. It's probable that Comcast isolated your house wiring when they installed their offering. Basically, all that you want tied together is the house wiring only.

Typically, blue and white/blue pair are used for Line1 wiring in Cat 3 or 5 wiring.

The wires connected to the red/green terminals do confuse me a bit. It's also possible they are just a different (older) wire type running to in house plugs.

Posts: 4 · New Forum Member Joined: Apr 13, 2006 Posts: 4

Hi again,

The pair (blue & white/blue) that are conneceted into the comcast box and "jumpered" over to the Telephone Network Adapter box actually are tied into the CAT cable that goes out of that box and into the house.

So I'm thinking that this is the live pair and I should probably pull those out of the comcast box and connect them to the same terminals in the Telephone Network Adapter box that has the other existing wires connected.

First I'll try disconnection the blue & white/blue pair and tapeng them off and see if the phones in the house work. If not then I'll try connection that pair inside the telephone network adapter box.

I appreciate your help. Any thoughts or adivise is appreciated.

Thanks,
Pat

Posts: 4 · New Forum Member Joined: Apr 13, 2006 Posts: 4

Ok -

Here is the resolution to my post.

I did not need to do anything with the cables that go into and out of the Comcast box on my house - leave those alone.

I did disconned the pair that was connected inside the Comcast box on my house and just taped them off and left them there.

I plugged the ATA into the nearest phone jack in my house and all lines in the house worked.

I realized the phone that was using that jack now didn't have a jack, so I bought a 2 into 1 adapter for $3.50 and that issues was solved.

Service is up and running - all is well.

Thanks to everyone who had replied - because I had accidentally posted this twice, the replies to the original message are not here. Thanks to the gentleman who told me to tape off the pair in the comcast box - that was correct.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

We're glad it worked out. Enjoy.