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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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margins , please
share your
estimated
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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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ppsibley
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Joined: Apr 13, 2006
Posts: 2

PostPosted: Thu Apr 13, 2006 5:25 pm    Post subject: Intermittent choppy audio Reply with quote Back to top

Since roughly March 30th, I have experienced choppy audio during every call. The distortion only lasts about 1-3 seconds, then clears up. But, it repeats often during the call, usually every 1-5 minutes.

After repeated phone calls to both Vonage and the ISP, and repeated troubleshooting (using standard Ping, Visual Route, Ping Plotter, and some personal knowledge) I am now in the position of being stuck in the middle of finger pointing. Vonage points to the ISP and the ISP points back to Vonage.

Let me also add that I have been a happy user of Vonage for 15 months...UNTIL recently. I am now a very unhappy customer.

Troubleshooting includes:
- swapping out Linksys gateway router with another Linksys (older version) that I had laying around

- Had my ISP come to the house and run checks on the entire line out to the curb. They even pulled a new, dedicated cable from the junction box on the side of my house to my cable modem.

- When this failed, they pulled a new temp. coax from their main box across the street, over my front lawn, through the front door into my cable modem - same problem.


1. Location - Walnut Creek, CA
2. ISP - Astound (recently purchased by Wave Broadband) - cable
3. Upload =6MB, Download = 384kbps
4. Modem = Scientific Atlanta WebStar DPC2100
Gateway cable router = Linksys BEFSR41 V3
5. Vonage adapter PAP2
6. Setup of Network : Modem---->Linksys Router-->Vonage Adapter (on DMZ)
7. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS
2.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 27.6%
Latency 0.00 0.0%
Packet Discards 1.51 72.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 172 ms
Packet Discards 4.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 52 ms
Signaling Quality
Post-Dial Delay 171 ms
Call Setup Time 181 ms
Media Delay 321 ms

My ISP claims that they have experienced a surge in the number of customers calling over the past few weeks to complain about the quality of their Voip service degrading. Tech support claims that *all* of these customers are using Vonage. They claim that they are going to proactively work with Vonage to remedy the issue. I don't hold much hope....at all. Unfortunately, I am a heavy user of the phone since I work from home. At the moment I am relying on my cell phone - but tearing through my monthly minutes. I guess if I can't get this solved I may have to go back to the crappy old Baby Bell (SBC) land line service - which is WAY more expensive.

My ISP tech support pointed me to this forum site...they referenced the fact that many people are having problems with Vonage. I think they did this as a means to say "see, look. It's not us....many people outside of our network are having problems."

Any thoughts?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Apr 13, 2006 9:32 pm    Post subject: Reply with quote Back to top

Your Voip test call results are terrible. Try connecting your computer directly to your modem, i.e., temporarily remove the router, and repeat the test. If it's about the same, and I suspect it will be, then Vonage is right- it's your ISP's problem. (I include your modem as being your ISP's responsibility.)

_________________
Steve Gray
Orlando, FL
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 13, 2006 9:44 pm    Post subject: Reply with quote Back to top

I agree with Steve. Your Voip test (which is NOT done from the Vonage site, testyourvoip.com is a different company entirely) came out awful.

My first suspicion is your modem. Maybe it's just me, but I am strongly suspicious of "off brand" modems, and I never buy any technology from a company with the word "scientific" in their name. Smile

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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ppsibley
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Joined: Apr 13, 2006
Posts: 2

PostPosted: Fri Apr 14, 2006 12:35 pm    Post subject: Reply with quote Back to top

Thanks for the suggestions. Below is data from a test with my computer connected directly to the cable modem - no Linksys router involved.

As you can see, the results are almost dead-on with the previous test, which included my Linksys router.

MOS
3.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 29.0%
Latency 0.00 0.0%
Packet Discards 1.41 71.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 172 ms
Packet Discards 4.0%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 40 ms
Signaling Quality
Post-Dial Delay 120 ms
Call Setup Time 130 ms
Media Delay 290 ms

Here is some additional data from a dslreports.com testr run a few weeks ago when this all started:
http://www.dslreports.com/quality/nil/2015733

And another run today
http://www.dslreports.com/quality/nil/2021426

What I hear you saying is "go back to the ISP." What are the chances that it involves something outside of my ISP? Perhaps one of the long haul carriers? When running tests using Visual Route and Ping Plotter, I did see some decent latency on several WIlliams Communications devices.

Do you think that my ISP would take the results of the tests listed above and know what to do with the information to go solve the problem?

Thanks again for any advice.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Apr 14, 2006 8:37 pm    Post subject: Reply with quote Back to top

It's unlikely that it's something other than your ISP, given that they admit to having a lot of problems with their Vonage customers. What they'll do with your data depends a lot on just how interested they are in making those customers happy.

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Steve Gray
Orlando, FL
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