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diggler
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 30, 2006
Posts: 11

PostPosted: Wed Apr 12, 2006 10:26 am    Post subject: Still having problems with phone quality. Router? Reply with quote Back to top

Can the Voip router be the cause of discarded packets? I had the cable company come out and they ran a new line from the pole to my house, and there is no change in the problem I've been experiencing. Like many others, the call will be fine for a while, then it starts breaking up so bad for the other caller that I can't continue to talk. It will end up that they can't hear me at all. I don't want to leave Voip but my wife may end up forcing me to if I can't get this resolved soon.

I have heard that some people were having trouble with the RT31P2; should I contact Vonage about this? It was working fine up until the last couple months.

Location: Chicora, PA
ISP: Armstrong ZoomInternet cable
Expected download speed: 5mbps
Expected upload speed: 512 kbps
RT31P2
Setup: Cable Modem - LinkSys Vonage router - wireless router (I have removed wireless router and still experience problems)

testmyvoip.com results:

http://www.testmyvoip.com/details.html?id=6SA2ZM

Me to Boston:
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.50 46.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 192 ms
Packet Discards 2.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 120 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 17 ms
Max: 147 ms
Signaling Quality
Post-Dial Delay 100 ms
Call Setup Time 110 ms
Media Delay 351 ms

Boston to Me:
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.50 46.5%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 192 ms
Packet Discards 0.0%
Packet Loss 1.6%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 1 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 228 ms
Call Setup Time 138 ms
Media Delay 260 ms
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Apr 12, 2006 10:43 am    Post subject: Reply with quote Back to top

Yes, the router could potentially be the cause.

To verify this, take a single computer and plug it directly into your Internet modem, then re-run the Voip test.

Note that with most Cable companies, you have to unplug the cable modem for at least 60 seconds so they can "re-provision" the cable modem to a different device (in tech speak, to change the MAC address). Some cable companies make you go through all kinds of hoops to change the device plugged into the cable modem, but those are thankfully rare.

If your results do not improve, then the problem is with your cable modem or your ISP. You can do some level of tracing to try and determine the cause, but only your ISP can fix it.

http://vonage.nmhoy.net/packetloss.html

If the results do improve significantly, then you have a problem with one of your routers, and we can discuss your internal network configuration and figure out how to improve it.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
Box
New Forum Member
New Forum Member


Joined: Apr 12, 2006
Posts: 6
Location: MN

PostPosted: Wed Apr 12, 2006 4:17 pm    Post subject: Reply with quote Back to top

I am new here, and not well versed in Voip, but I was initially having the same exact issues. Vonage told me my older Motorola SB4100 was not up to snuff, so I got a Motorola SB5120. That tooks care of most of the call quality issues, but not all.

NateHoy helped me with an issue just last night, and I think I am now in operating condition again Smile

My wife is doing the same to me, as she is fed up with Vonage, but I don't want to give up. Good luck, my only comment is to make sure modem is not issue, as mine was originally.

_________________
-Box
-------------------
Comcast 8Mb
Motorola SB5120
Linksys WRT54G v5 (CDFB, firmware 1.00.6)
Vonage
Linksys TRP300 (firmware 1.00.62) - on port 2 of WRT54G
Linksys 10/100 5-port switch (EZXS55W) on port 3 of WRT54G
4 PCs on WRT54G and switch
1
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Apr 12, 2006 5:26 pm    Post subject: Reply with quote Back to top

Yes, the WAF is a highly critical factor in telephones. Though, in my case, my wife has a cell as her primary phone, and I use mine primarily for conference calls and work related stuff, and as my phone line. So when mine was giving me fits, my wife couldn't care less, unless of course the WRTP54G router was down again and she couldn't get out on the 'net, THEN the WAF became an issue.

(WAF = "Wife Acceptance Factor", the critical measure by which all technology is judged. Though, for our female members, I guess it would be HAF (Husband Acceptance Factor) or I could go for the politically correct SOAF (Significant Other Acceptance Factor).

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
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