Why do you suppose Vonage still does not offer basic Voip phone features such as "Do Not Disturb" or the ability to set features on/off via a telephone when you are on the road (like Ztel)? It surely can't be because they're spending their resources on customer service!
I've never had a problem with Vonage CS. The last time I talked to them I was told that they were adding 80 new tech service reps. I think that Vonage Customer Service is just as good if not better than Verizon's was. And, Yes, I did have to wait on Verizon's CS for 20 mins too. I would like to see more features too but I also realize that this is still a growing industry and sometimes things don't move as fast as you would like. I honestly don't think that Vonage would just sit back and let the rest of the industry pass them by. I'm sure that the features that we want are just around the corner. And if they aren't then it will be time to make decisions. On the possitive side, they just cut my phone bill by 5$.
g06c Vonage Forum Junior
Joined: Apr 10, 2004 Posts: 29
Location: Connecticut USA
Why do you suppose Vonage still does not offer basic Voip phone features such as "Do Not Disturb" or the ability to set features on/off via a telephone when you are on the road (like Ztel)? It surely can't be because they're spending their resources on customer service!
Let the internet generation beware Vonage is ok on telephone but via emails not as good. Also for international calls you may be charged one minute call even when the call did not complete (you did not talk with the called party). That is kind of frustrating. So best is to use it as second line.
In response to "strange_69" I'm glad you've had a positive experience with CS. Maybe it's getting better. As for timing of these new features, I agree that Vonage does not want to be "passed by". However, my gripe is that it is taking too long for these features to come. They're not new to other companies. They've been around for a very long time and one wonders how difficult it is to add these features. I'm also glad the price went down but, again, other companies have been offering the same pricing structure for months and months before Vonage followed. I just think if Vonage is to compete with ATT, Packet8, etc, they need to be more responsive to market pressures. Would you stay with Vonage in 6 months if none of these features are added?
In response to "strange_69" I'm glad you've had a positive experience with CS. Maybe it's getting better. As for timing of these new features, I agree that Vonage does not want to be "passed by". However, my gripe is that it is taking too long for these features to come. They're not new to other companies. They've been around for a very long time and one wonders how difficult it is to add these features.
Adding features is NOT trivial. Tons of coding, debugging, recoding, etc. Remember, there are over 150,000 users out there who would instantly stress any new feature rolled out. Designing robust code isn't that simple and does take time.
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I'm also glad the price went down but, again, other companies have been offering the same pricing structure for months and months before Vonage followed. I just think if Vonage is to compete with ATT, Packet8, etc, they need to be more responsive to market pressures. Would you stay with Vonage in 6 months if none of these features are added?
I will if they're still the only one to offer some form of 911 dialing, yes. They are way ahead of the competition on that.
As for their pricing, they likely always will be ahead of the Baby Bells that are getting into Voip, and perhaps they're going to be more profitable than some of the others who are charging much less.
Remember, we're still a year (my guess) from the INEVITABLE market shakeout that always follows a new technology. I would prefer to not have to rush to change carriers because my old one wasn't able to survive in the market. Survival is not just price driven, but it comes down to volume and PERCEIVED value. On those scores Vonage is about the best. With marketing deals with Radio Shack and Circuit City, if I was a Broadvoice or other customer I'd be a bit concerned, despite the price.
I guess I just think Vonage has a more solid business model, at least it looks that way from here. YMMV.
yes, i do agree with you in the end. I mean that's why I'm with Vonage. I know new features aren't trivial. It just seems like a mistake that they did not realize or anticipate that people would want these same features (and thus have them ready in the beginning). I am pulling for Vonage though and want them to do well!
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