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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Topic:
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DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
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...

In The Forum:
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Topic:
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Tedb
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Joined: Apr 11, 2006
Posts: 5

PostPosted: Tue Apr 11, 2006 11:01 am    Post subject: Poor customer service Reply with quote Back to top

Hi,
This was the biggest mistake I made in a long time. I still don't have a number transfer in 45 days... I have a total of 13 hours on hold, 115 call into "support" and I am still without... should have stayed with MCI!
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Apr 11, 2006 11:08 am    Post subject: Reply with quote Back to top

Well, techinically, if your number hasn't ported yet then you still are with MCI. Very Happy Have you posted in the LNP forum to see if anyone had a similar experience with MCI? Is your line with MCI completely clean? No distinctive rings, no extra features, just a plain vanilla phone line? Have you called MCI to see what the hold up in porting your line is? I'm not defending Vonage, but all they can do is get the LOA and send it off and wait for MCI to port your number. MCI might have a better idea of what is causing the delay. Realistically it shouldn't take more than a week or so to port a number.

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Tedb
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PostPosted: Tue Apr 11, 2006 11:11 am    Post subject: Number was releaased on the 11th of March Reply with quote Back to top

Hi,
The number was released on the 11th of March... Vonage agrees.. from that point on no help with dealing with Vonage... service is awfull!
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JoeO
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Joined: Feb 25, 2006
Posts: 30

PostPosted: Tue Apr 11, 2006 11:15 am    Post subject: Call this number Reply with quote Back to top

Call the number in this post.

They will help you get service or help you get refunded.

http://www.vonage-forum.com/sutra74443.html#74443

I can't post the number because it will be breaking the "Double post" rule..
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Apr 11, 2006 11:15 am    Post subject: Reply with quote Back to top

What does MCI say? You keep blaming Vonage for poor service, but all Vonage can do is submit the request to port your number. MCI has to actually release the number to Vonage. So again, what is MCI's story about the delay?

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Tedb
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PostPosted: Tue Apr 11, 2006 11:19 am    Post subject: MCI released number Reply with quote Back to top

Blakadher, please don't be so defensive... I have a letter from both MCI and Vonage, including a box or emails. Vonage recieved the number on the 17th of march... everyone is in agreement... it's from that point forward Vonage can't make it work. Matter of fact I am now told that Vonage can't gurantee that I will every get it back... I am on the phone with them now.

It's a mess and they are the worser in customer service
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JoeO
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Joined: Feb 25, 2006
Posts: 30

PostPosted: Tue Apr 11, 2006 11:22 am    Post subject: Hang up and call Reply with quote Back to top

Hang up with them or 3 way call in

732.528.2600 - Vonage US OFFICE. you will be able to understand what they say and you won't get dropped everytime you ask a question the 1-800 number can't answer.
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Tedb
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Joined: Apr 11, 2006
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PostPosted: Tue Apr 11, 2006 11:27 am    Post subject: Thanks Joe Reply with quote Back to top

Thanks Joe! I will call them right now... as I am preparing to switch back to MCI... my whole experience with Vonage has been a challange at the least.
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JoeO
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Joined: Feb 25, 2006
Posts: 30

PostPosted: Tue Apr 11, 2006 11:31 am    Post subject: Reply with quote Back to top

Let us know the results of the call.

Pe
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Apr 11, 2006 12:52 pm    Post subject: Re: MCI released number Reply with quote Back to top

Tedb wrote:
Blakadher, please don't be so defensive... I have a letter from both MCI and Vonage, including a box or emails. Vonage recieved the number on the 17th of march... everyone is in agreement... it's from that point forward Vonage can't make it work. Matter of fact I am now told that Vonage can't gurantee that I will every get it back... I am on the phone with them now.

It's a mess and they are the worser in customer service

I wasn't being defensive (read my other posts, I am anything but a Vonage apologist). You have to admit that you weren't really giving the full story in your short responses, though. Now you say you have a letter from both MCI and Vonage and that MCI released the number to Vonage on March 17th. That's WAY different than the original information you provided. And I don't believe anyone has ever argued the point that Vonage CS isn't completely crappy.

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