Poor customer service

Posts: 5 · New Forum Member Joined: Apr 11, 2006 Posts: 5

Hi,
This was the biggest mistake I made in a long time. I still don't have a number transfer in 45 days... I have a total of 13 hours on hold, 115 call into "support" and I am still without... should have stayed with MCI!

Posts: 476 · Posted: Tue Apr 11, 2006 11:08 am Post subject:

Well, techinically, if your number hasn't ported yet then you still are with MCI. Very Happy

Have you posted in the LNP forum to see if anyone had a similar experience with MCI? Is your line with MCI completely clean? No distinctive rings, no extra features, just a plain vanilla phone line? Have you called MCI to see what the hold up in porting your line is? I'm not defending Vonage, but all they can do is get the LOA and send it off and wait for MCI to port your number. MCI might have a better idea of what is causing the delay. Realistically it shouldn't take more than a week or so to port a number.

Posts: 5 · New Forum Member Joined: Apr 11, 2006 Posts: 5

Hi,
The number was released on the 11th of March... Vonage agrees.. from that point on no help with dealing with Vonage... service is awfull!

Posts: 30 · Vonage Forum Junior Joined: Feb 25, 2006 Posts: 30

Call the number in this post.

They will help you get service or help you get refunded.

vonage-forum.com/sutra74443.html#74443" target="_blank">http://www.vonage-forum.com/sutra74443.html#74443

I can't post the number because it will be breaking the "Double post" rule..

Posts: 476 · Posted: Tue Apr 11, 2006 11:15 am Post subject:

What does MCI say? You keep blaming Vonage for poor service, but all Vonage can do is submit the request to port your number. MCI has to actually release the number to Vonage. So again, what is MCI's story about the delay?

Posts: 5 · New Forum Member Joined: Apr 11, 2006 Posts: 5

Blakadher, please don't be so defensive... I have a letter from both MCI and Vonage, including a box or emails. Vonage recieved the number on the 17th of march... everyone is in agreement... it's from that point forward Vonage can't make it work. Matter of fact I am now told that Vonage can't gurantee that I will every get it back... I am on the phone with them now.

It's a mess and they are the worser in customer service

Posts: 30 · Vonage Forum Junior Joined: Feb 25, 2006 Posts: 30

Hang up with them or 3 way call in

732.528.2600 - VONAGE US OFFICE. you will be able to understand what they say and you won't get dropped everytime you ask a question the 1-800 number can't answer.

Posts: 5 · New Forum Member Joined: Apr 11, 2006 Posts: 5

Thanks Joe! I will call them right now... as I am preparing to switch back to MCI... my whole experience with Vonage has been a challange at the least.

Posts: 30 · Vonage Forum Junior Joined: Feb 25, 2006 Posts: 30

Let us know the results of the call.

Pe

Posts: 476 · Posted: Tue Apr 11, 2006 12:52 pm Post subject: Re: MCI released number

Tedb wrote:

Blakadher, please don't be so defensive... I have a letter from both MCI and Vonage, including a box or emails. Vonage recieved the number on the 17th of march... everyone is in agreement... it's from that point forward Vonage can't make it work. Matter of fact I am now told that Vonage can't gurantee that I will every get it back... I am on the phone with them now.

It's a mess and they are the worser in customer service

I wasn't being defensive (read my other posts, I am anything but a Vonage apologist). You have to admit that you weren't really giving the full story in your short responses, though. Now you say you have a letter from both MCI and Vonage and that MCI released the number to Vonage on March 17th. That's WAY different than the original information you provided. And I don't believe anyone has ever argued the point that Vonage CS isn't completely crappy.