Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
stuart
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 6

PostPosted: Mon Apr 10, 2006 11:33 pm    Post subject: Lag in outgoing long distance phone calls Reply with quote Back to top

I'm having lag on outgoing long distance calls only. All other incoming or outgoing calls are fine, but the round trip for a conversation on outgoing long distance calls is close to 3 seconds!! I've phoned Vonage several times on this, and have spent alot of time with techs over the phone trying to fix this, but there doesn't seem to be anything new happening. At first I went to testyourvoip.com and was getting a 1.1 on their scale, and now after making some changes, I'm getting a 3.7. I gave Vonage two different telephone numbers that I call. They called one of them and they did hear a lag themselves. They said they would keep working on it. Its getting very frustrating, and I'm almost at the point of scrapping this whole Voip thing altogether, even though I really want it to work. Ugh. The weird part is that this all started about 3 weeks ago. Before that there was no problems with the outbound calls. I'm using a RPT300. I have cordless phones, and I am not hooked into the house wiring. No extra router. I'm on Shaw Cable. Anyone have any suggestions as to what I can do?

Thanks
View user's profile Send private message
PhotoJim
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Tue Apr 11, 2006 10:29 am    Post subject: Reply with quote Back to top

Long distance to where?

If it's to a North American area code then I'd be more surprised. You should get good service to any North American code (with the possible exception of the Arctic codes, 867 and 907).

If it's an overseas number, then Vonage is probably using a Voip trunk and there is latency that is causing that delay in the conversation. Land lines can have that problem too. The best connection I've gotten to Australia, for example, has about a 1.5-second delay. Remember that the delay is effectively doubled because you have to wait for the latency again to get the reply.
View user's profile Send private message Visit poster's website Yahoo Messenger ICQ Number
stuart
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 6

PostPosted: Tue Apr 11, 2006 6:22 pm    Post subject: Reply with quote Back to top

I live in Surrey BC in area code 604. I am calling Qualicum Beach BC on Vancouver Island to area code 250.
View user's profile Send private message
PhotoJim
Vonage Forum Master
Vonage Forum Master


Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Wed Apr 12, 2006 10:13 am    Post subject: Reply with quote Back to top

That's peculiar.

The person you're calling is using a normal landline, not a cell phone or a Voip phone? (Not that that should make such a large difference either...)

It might be worth calling Vonage customer service to let them know about the problem. There might be an issue with how they route calls in British Columbia.
View user's profile Send private message Visit poster's website Yahoo Messenger ICQ Number
stuart
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 6

PostPosted: Wed Apr 12, 2006 7:59 pm    Post subject: Reply with quote Back to top

Well, I do have an exisiting Service Ticket number with Vonage. Last night I phoned them and we reset the Vonage device back to factory settings and it made things better. There is only a 1 second lag. Still tough to make phone calls though.
View user's profile Send private message
gotgrip
New Forum Member
New Forum Member


Joined: Apr 18, 2006
Posts: 3

PostPosted: Tue Apr 18, 2006 10:46 pm    Post subject: Lag in outgoing long distance phone calls Reply with quote Back to top

I'm getting the same delay problem, it started about the same time (three weeks or so). Spent a little time on the phone with Vonage tonight, but they basically said to talk to Telus about it, but if Shaw's having the same problem, I'm not thinking it's Telus... Maybe someone else will get farther with Vonage support?
View user's profile Send private message
Bernie
New Forum Member
New Forum Member


Joined: Feb 12, 2006
Posts: 9

PostPosted: Wed Apr 19, 2006 5:32 am    Post subject: Reply with quote Back to top

Hi

I reported the same kind of problem in a different thread

I live in a 902 area code. (Nova Scotia)

Night of 16 Apr and morning of 17 Apr, I called a 819 area code number (Quebec) and the call was very choppy.

However, my wife called her mom who lives in the Yukon, a 867 area code, five minutes after my call to Quebec and the call was very clear without any dealy/choppiness. I tried the call to Quebec several times but the problem was not going away.

I could tell by the sound of the ring that it was going to be a bad call. The first and second ring would sound good then it just sounded different.

I also reported this to Vonage, hopefully this is nothing permanent.
View user's profile Send private message
gotgrip
New Forum Member
New Forum Member


Joined: Apr 18, 2006
Posts: 3

PostPosted: Wed Apr 19, 2006 10:40 am    Post subject: Lag in outgoing long distance phone calls Reply with quote Back to top

Yeah, I noticed the second weird ring as well. Did the support folks give you any ideas, or are we just hoping for the best?
View user's profile Send private message
Bernie
New Forum Member
New Forum Member


Joined: Feb 12, 2006
Posts: 9

PostPosted: Wed Apr 19, 2006 5:41 pm    Post subject: Reply with quote Back to top

Basically the response I got was that she would create a ticket and if someone else calls in about something similar, they would look into it. She was very vague from that point on.

Next time I call my folks in Quebec and I have the same issue, I will call Vonage back. Hopefully this wont be required.

I am hoping someone from the tech dept read these messages and will look into it.
View user's profile Send private message
GKRalston
New Forum Member
New Forum Member


Joined: Apr 24, 2006
Posts: 1

PostPosted: Mon Apr 24, 2006 8:30 pm    Post subject: Lag in outgoing Long Distance Calls - Shaw Linksys RTP300-VD Reply with quote Back to top

We are having the same problem both from CDN and US Vonage accounts. Calling from Victoria (Shaw premium + Linksys RTP300-VD) to Campbell River, BC, or calling from Columbus, OH to Terrace BC, outgoing calls suffer an unbearable lag.

Yet Columbus to Victoria is flawless. Something bogus is up.

My theory: Vonage connects to the northern Canadian wireline trunks in a different place, and with a lower grade of IP line, than it connects to the southern Canadian metropolitan areas. Has anyone clued Vonage in to the pattern?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.51 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum